Need Further Assistance?

We’re here to help! You can contact us on our social media channels or by email, fax or post, or call our service centre hotline from almost anywhere in the world.

 

Asia Miles’ Services on Social Media Channels (English and Chinese only)

Our Social Media Service Team is available Monday to Friday from 9am to 6pm Hong Kong time (GMT +8), except during Hong Kong public holidays.

Facebook Page http://www.facebook.com/asiamiles
Sina Weibo http://www.weibo.com/asiamileslimited
Twitter http://www.twitter.com/AsiaMiles

Asia Miles Service Centre Non-Phone Options

You can also email, fax or post queries to us. Agents handling this service are available from Monday to Friday between 9am and 6pm Hong Kong time (GMT +8), except during Hong Kong public holidays.

Email memberservices@asiamiles.com
Fax +852 2312 0883
Postal Address
(Hong Kong)
Asia Miles, PO Box 1024
Tsuen Wan Post Office, Hong Kong

Asia Miles Service Centre Toll-free Phone Number Options

Using Local Landlines and Mobiles (mobile *Exceptions listed after the table) with IDD access
Our Asia Miles Service Hotline is available 24 hours a day, 7 days a week, except for Japanese and Korean members, where service hours are 8am to 9pm daily Hong Kong time. All hotlines have self-service options for you to check your Asia Miles balance and your last 3 transactions.

If you are calling from a hotel, be sure to check if they charge an operating fee first before dialling us.

Australia 1800 129 264
Bahrain 800 00 524 (not accessible via non-local mobile phones)
Belgium 0800 7 8973
Canada 1877 631 6283
China 4006 747 123* # (Mandarin service)
10800 852 2747* # (China Unicom, accessibile via local landlines only)
10800 152 2747* # (China Telecom, accessible via local landlines only)

#Applicable to local land-line phones, payphones and mobile phones, with IDD ONLY. Service hours are 8:00am to 11:00pm, Monday to Saturday, including public holidays.
Denmark 80 25 1010
France 0800 909 119
Germany 0800 182 6880
Hong Kong 852 2747 3838
800 938038# (Mandarin service)

#Applicable to local land-line phones, payphones and mobile phones, with IDD. Service hours are 8:00am to 11:00pm, Monday to Saturday, including public holidays.
India 000 800 852 1001
Indonesia 001 803 852 2765
Italy 800 781 921
Japan 00531 85 3747(not available on NTT payphones)
Macau 0800 978
Malaysia 1 800 80 3747
New Zealand 0800 44 9044
Norway 800 17 683(Kroner access payphone charge)
Philippines 1800 1855 3838 (PLDT)
1800 765 2747 (ETPI)
Singapore 800 852 3747
South Africa 0800 99 0647
South Korea 00798 8521 2743
Sri Lanka 2 543 949 (within Colombo)
011 2 543 949 (outside Colombo)
Sweden 020 797 475(Kroner access payphone charge)
Switzerland 0800 56 3418
Taiwan 00801 85 6628% (Mandarin service)
00801 85 2747

%Applicable to local land-line phones, payphones and mobile phones with IDD except mobile carrier KG Telecom mobile. Service hours are 8:00am to 11:00pm, Monday to Saturday, including public holidays.
Thailand 001 800 852 2755(not available from local payphones)
The Netherlands 0800 022 5710
UAE 8000 852 03880
UK 0800 092 3595
USA 1866 892 2598


*Exceptions to local mobile phones:

  • China, India (BSNL - mobile, MTNL- Mobile, S-Tel Mobile, Videocon Mobile/ Datacom, HFCL Infotel/Ping Mobile, TTSL (Prepaid), Etisalat DB Telecom, Unino), Norway via Netcom, the Netherlands, the Philippines, and the UK via Mobile Orange
  • Japan (pre-register with IDC, NTT and KDDI)
  • Singapore (pre-register with Singtel)
  • Indonesia (only accessible via Mobile Indosat IM3)
  • Malaysia (only accessible via ATUR/Malaysia Telecom)

Getting in touch where toll-free services unavailable
  • Use touch-dial phone (necessary to input membership number and PIN)
  • Call the Hong Kong Asia Miles Service Hotline as follows (but note you may be charged for long-distance calls by your phone carrier):
    • Local international access prefix + 852 747 3838 or 800 938038 # (Mandarin service)
    • Callers in Japan using Softback should input 0061 before the International Access Prefix, or 001 if using KDD; and 0033 if using NTT

 

Asia Miles Service Desk, Hong Kong International Airport

There are two service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport:

  • Aisle B: open daily from 7:00am to 11:45pm
  • Aisle H: open daily from 6:00am to 9:30pm


Member services include:

  • Programme information
  • Mileage checking
  • Missing mileage credits - for Cathay Pacific and Dragonair flights
  • Itinerary changes
  • Administration e.g. personal information changes
  • Redemption bookings
  • Redemption ticket issuance and pick up (Aisle B Service desk only)
  • Instant redemption (upgrades, extra baggage and Extra legroom Seats) on Cathay Pacific and Dragonair flights
  • Asia Miles enrolment