Need Further Assistance?

All members can send us your queries or contact us on one of the following toll-free numbers.

 

Asia Miles Service Hotline

Hong Kong:
+852 2747 3838; or
800 938038# (Mandarin service)

Available 24 hours a day, 7 days a week, our self-service hotline facilities enable you to check your Asia Miles balance, your last 3 transactions and download all e-tickets.

 

Asia Miles Service Fax Number

Hong Kong +852 2312 0883

Asia Miles toll-free numbers in other countries
Australia 1800 129 264
Bahrain 800 00 524
Canada 1877 631 6283
China 4006 747 123# (Mandarin service)
10800 852 2747* (China Unicom)
10800 152 2747* (China Telecom)
France 0800 909 119
Germany 0800 182 6880
India 000 800 852 1001
Indonesia 001 803 852 2765
Italy 800 781 921
Japan 00531 85 3747
Macau 0800 978
Malaysia 1 800 80 3747
New Zealand 0800 44 9044
Philippines 1800 1855 3838 (PLDT)
1800 765 2747 (ETPI)
Singapore 800 852 3747
South Africa 0800 99 0647
South Korea 00798 8521 2743
Sri Lanka 2 543 949 (within Colombo)
011 2 543 949 (outside Colombo)
Taiwan 00801 85 6628% (Mandarin service)
00801 85 2747
Thailand 001 800 852 2755
The Netherlands 0800 022 5710
UAE 8000 852 03880
UK 0800 092 3595
USA 1866 892 2598

#Applicable to fixed-line phones, payphones and mobile phones. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays.

%Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom mobile. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays.

*Applicable to fixed-line phones only.

Notes:

  • Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.
  • For countries where a toll-free service is not available, please call the Hong Kong Service Line.
  • The “+” sign represents the International Access Prefix. A touch-dial tone phone is required to access our interactive Service Hotline.

 

Asia Miles Service Desk

We have two service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport located at Aisle B (open daily from 7:00am to 11:45pm) and at Aisle H (open daily from 6:00am to 9:30pm).

We can help you with a wide range of member services including:

  • Programme information
  • Mileage checking
  • Missing mileage credit - for Cathay Pacific and Dragonair flights
  • Itinerary changes
  • Administration e.g. personal information changes
  • Redemption bookings
  • Redemption ticket issuance and pick up (Aisle B Service desk only)
  • Instant redemption (upgrades, extra baggage and Extra legroom Seats) on Cathay Pacific and Dragonair flights 
  • Asia Miles application

 

Asia Miles Postal Address

Asia Miles, PO Box 1024
Tsuen Wan Post Office, Hong Kong