Need Further Assistance?

All members can send us your queries or contact us on one of the following options.

 

Asia Miles Service Hotline (Available 24 hours a day, 7 days a week)

Hong Kong:
+852 2747 3838; or
800 938038# (Mandarin service)

Our self-service hotline facilities enable you to check your Asia Miles balance and your last 3 transactions.

 

Asia Miles’ Services on Social Media Channels (English and Chinese only)

Facebook Page – http://www.facebook.com/asiamiles
Sina Weibo – http://www.weibo.com/asiamileslimited
Twitter – http://www.twitter.com/AsiaMiles

Our Social Media Service Team is available Monday to Friday from 9am to 6pm Hong Kong time (GMT +8), except during Hong Kong public holidays.

Asia Miles Service Fax Number

Hong Kong +852 2312 0883

Asia Miles toll-free numbers in other countriesΩ
Australia 1800 129 264
Bahrain 800 00 524 (not accessible via non-local mobile phones)
Belgium 0800 7 8973
Canada 1877 631 6283
China 4006 747 123* # (Mandarin service)
10800 852 2747* # (China Unicom, accessibile via local landlines only)
10800 152 2747* # (China Telecom, accessible via local landlines only)
Denmark 80 25 1010
France 0800 909 119
Germany 0800 182 6880
India 000 800 852 1001
Indonesia 001 803 852 2765
Italy 800 781 921
Japan 00531 85 3747
Macau 0800 978
Malaysia 1 800 80 3747
New Zealand 0800 44 9044
Norway 800 17 683
Philippines 1800 1855 3838 (PLDT)
1800 765 2747 (ETPI)
Singapore 800 852 3747
South Africa 0800 99 0647
South Korea 00798 8521 2743
Sri Lanka 2 543 949 (within Colombo)
011 2 543 949 (outside Colombo)
Sweden 020 797 475
Switzerland 0800 56 3418
Taiwan 00801 85 6628% (Mandarin service)
00801 85 2747
Thailand 001 800 852 2755
The Netherlands 0800 022 5710
UAE 8000 852 03880
UK 0800 092 3595
USA 1866 892 2598

ΩApplicable to local landlines with IDD access
Applicable to local mobile phones with IDD access, except in:

  • China, India (BSNL - mobile, MTNL- Mobile, S-Tel Mobile, Videocon Mobile/ Datacom, HFCL Infotel/Ping Mobile, TTSL (Prepaid), Etisalat DB Telecom, Unino), Norway via Netcom, the Netherlands, the Philippines, and the UK via Mobile Orange
  • Japan (Pre-register with IDC, NTT and KDDI)
  • Singapore (Pre-register with Singtel)
  • Indonesia (Only accessible via Mobile Indosat IM3)
  • Malaysia (Only accessible via ATUR/Malaysia Telecom)


Applicable to local payphones, except:

  • China, NTT in Japan, Thailand
  • Kroner access charge will be applied in Norway and Sweden.


#Applicable to local land-line phones, payphones and mobile phones, with IDD. Service hours are 8:00am to 11:00pm, Monday to Saturday, including public holidays.

%Applicable to local land-line phones, payphones and mobile phones with IDD except mobile carrier KG Telecom mobile. Service hours are 8:00am to 11:00pm, Monday to Saturday, including public holidays.

*Applicable to local land-line phones only.


Notes:

  • Check if your hotel charges an operating fee before calling any number..
  • For countries where a toll-free service is not available, please call the Asia Miles Service Hotline.
  • In order to input your membership number and PIN, please use a touch-dial phone to access the Asia Miles Service Hotline.
  • Use your local International Access Prefix to call the hotline if you cannot get through on the numbers given above. Callers in Japan using Softback should input 0061 before the International Access Prefix, 001 if using KDD; and 0033 if using NTT.

     

Asia Miles Service Desk

We have two service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport located at Aisle B (open daily from 7:00am to 11:45pm) and at Aisle H (open daily from 6:00am to 9:30pm).

We can help you with a wide range of member services including:

  • Programme information
  • Mileage checking
  • Missing mileage credit - for Cathay Pacific and Dragonair flights
  • Itinerary changes
  • Administration e.g. personal information changes
  • Redemption bookings
  • Redemption ticket issuance and pick up (Aisle B Service desk only)
  • Instant redemption (upgrades, extra baggage and Extra legroom Seats) on Cathay Pacific and Dragonair flights 
  • Asia Miles application

 

Asia Miles Postal Address

Asia Miles, PO Box 1024
Tsuen Wan Post Office, Hong Kong