Search Result

Redemption Group

2. How do I change my Redemption Group?

Simply log on to your Asia Miles account online and click "Update Your Profile" under “Your Account,” then select "Change Your Redemption Group" and follow the instructions accordingly.

You can nominate up to five individuals as your Redemption Group. A service fee (online: USD90; other channels: USD160) will be charged for every change of nomination or deletion, or for exceeding five nominees.

Back to Top


Redemption Group

3. Why do I need to provide the title and membership numbers of my Redemption Group members?

To redeem award tickets for your Redemption Group members, the passenger’s title must be shown on the ticket. The Asia Miles membership numbers of your Redemption Group members are also required in order to transfer Asia Miles.

Back to Top


Redemption Group

4. How often can I change my Redemption Group, and what is the charge to do this?

You can add up to five people to your Redemption Group. Thereafter, a service fee (online: USD90; other channels: USD160) applies for every change of nomination − regardless of the number of individuals changed.

Back to Top


Your membership profile

1. What can I do if I have lost my Asia Miles Membership card?

You can order a replacement membership card online for a service fee of USD20 or 2,000 Asia Miles*. Simply log on to your Asia Miles account and click on "Other Services" under “Your Account,” then select "Replace Your Membership Card" and follow the instructions accordingly. You should receive your replacement card within two to four weeks.

* Other non-online channels: USD50 or 5,000 Asia Miles.

Back to Top


Your membership profile

7. How do I update my personal details in my membership profile?

Simply log on to your Asia Miles account online and click "Update Your Profile" under “Your Account,” then select "Update Your Personal Details" and follow the instructions accordingly.

Back to Top


Your membership profile

6. How do I change my name on my Asia Miles account?

To change the name on your Asia Miles account, please email or fax us one of the following documents for verification. The name on your profile must match the name on your official documents.

  • Passport copy with the specified changes indicated
  • Deed poll
  • Marriage certificate

Back to Top


Logging in to asiamiles.com

1. How do I receive my PIN?

You can choose your PIN when you enrol as an Asia Miles member online. Alternatively, you will receive your PIN together with your permanent Asia Miles membership card once you have completed your first qualifying flight, or have earned 250 miles.

Back to Top


Logging in to asiamiles.com

3. What can I do if I am having problems logging on with my PIN?

Please do not enter any spaces when entering your membership number, username or PIN. If the problem persists, please contact our Asia Miles Service Hotline for assistance.

Back to Top


Logging in to asiamiles.com

4. How do I change my PIN?

You can change your PIN simply by logging on with your Asia Miles membership number or username and current PIN, then follow the instructions to reset your PIN.

Back to Top


Logging in to asiamiles.com

5. How do I change my username?

Your username cannot be changed once you have registered.

Back to Top


Data Privacy

1. How secure are my transactions and personal information on asiamiles.com?

All transactions and personal information on this website are safely protected according to our Privacy Policy. We use Secure Socket Layer (SSL) protocol − an industry standard for encryption over the Internet, to protect your data. We also recommend that you safeguard your PIN at all times in order to protect your personal information. For more details about our Privacy Policy, please click here.

Back to Top


Data Privacy

2. How is my privacy protected?

All information is managed in accordance with the Hong Kong Personal Data (Privacy) Ordinance and our Privacy Policy. Information may be passed to supplier and partner organisations to facilitate communication of news and other information to members. You have the right not to receive such communications from Asia Miles, Cathay Pacific and other partner organisations. To select the type of communications you would like to receive, please click here.

Back to Top


Data Privacy

3. What information do you collect and how do you use it?

Your personal data is required for the operation of our programme. This includes mileage tracking and management and issuing award tickets. Personal data may also be used for ongoing research, programme development and to communicate news and information to members. For more details about our Privacy Policy, please click here.

Back to Top


Keeping in Touch

1. Why am I not receiving emails from Asia Miles?

You may contact your email service provider for assistance as this may be because emails from Asia Miles have been inadvertently blocked. It is also possible that previous communication sent to your account was returned and we therefore invalidated your email address so that no emails were sent after that. To begin receiving our emails again, please update your email address and check it carefully.

Back to Top


Keeping in Touch

2. How do I contact Asia Miles?

You can contact Asia Miles through a variety of ways − please click here for more details.

Back to Top


Keeping in Touch

3. How often should I expect email communication from Asia Miles?

Emails from Asia Miles are usually sent on a fortnightly or monthly basis. From time to time, you may also receive ad-hoc updates from us.

Back to Top


Keeping in Touch

4. What can I do if I cannot view the emails sent by Asia Miles?

Please check the settings of your email client software or web mailbox. There is also a possibility that your server cannot handle emails in HTML format. You may try changing the “Email Format” from “HTML” to “Text” or vice versa, in the “News and Offers Subscription” after logging on.

Back to Top


Keeping in Touch

5. Why doesn't my child receive promotional materials from Asia Miles?

Members under the age of 18 years will not receive any Asia Miles promotional materials.

Back to Top


Keeping in Touch

6. How should I update my email address if it changes?

Simply update your membership profile by logging on your Asia Miles account online and clicking “Update Your Profile” under “Your Account,” then select “Update Your Personal details.” You can find “Contact Information” link to change your email address.

Back to Top


Keeping in Touch

7. Why am I still receiving emails if I have unsubscribed?

If you have unsubscribed, please allow six days for your request to be activated. Please also check your “News and Offers Subscription” status by logging on your Asia Miles account online and clicking “Update Your Profile” under “Your Account,” then select “Subscribe to Email Updates” to ensure you have chosen not to receive our email communications. If the problem persists, please contact us for assistance.

Back to Top


Keeping in Touch

8. How do I subscribe to or unsubscribe to email communications?

You can change your subscription status at the “News and Offers Subscription” page. Simply log on your Asia Miles account online and click “Update Your Profile” under “Your Account,” then select “Subscribe to Email Updates”.

Back to Top


Your Account

1. Can I renew my expired Asia Miles?

Asia Miles must be used by redeeming awards before their expiry. Alternatively, they can be renewed for another three years or transferred to a redemption group member for a service fee.

Back to Top


Your Account

2. How long are Asia Miles valid for?

Asia Miles are valid for three years from the month the mileage is credited.

Back to Top


Your Account

3. Where can I find my mileage information and account balance?

Simply log on to your Asia Miles account online and click “Latest Transactions” under “Your Account” to view details of your account balance and latest activities.

Back to Top


Your Account

4. How do I find out when my Asia Miles expire?

Simply log on to your Asia Miles account online and click “Latest Transactions” under “Your Account” to view details of your account balance.

Back to Top


Your Account

5. From how far back can I view my account transactions?

You can view all of your account transactions from the last 24 months online. Simply log on to your Asia Miles account and click “Latest Transactions” under “Your Account,” then use the “Search” function to view your transaction history for up to three months at a time.

Back to Top


Your Account Statement

1. How do I know when my online statement is ready?

You will receive a monthly email titled “Account Summary.” This provides you with an up-to-date overview of your Asia Miles account balance, the latest news and offers, and a hyperlink to your personal monthly online statement. In order to receive your Account Summary, you must have a valid email address registered in your membership profile.

Back to Top


Your Account Statement

2. Can I have my Account Summary emailed to more than one email address?

No, to ensure the protection of your privacy, your Account Summary will only be sent to one email address.

Back to Top


Your Account Statement

3. Will I receive a paper Account Statement?

No, but you can access and print your statements online.

Back to Top


Your Account Statement

4. What is the format of my online statement?

All online statements are in HTML format and can be easily viewed on standard web browsers.

Back to Top


Your Account Statement

5. What if I don't receive my Account Summary?

There may be more than one reason why you did not receive your online Account Summary. Check to see that your server is functioning properly.

  • Make sure that your mailbox is not full.
  • If you have changed your email address, remember to update the new address in your membership profile.
  • Check that there are no typographical errors in the email address that is registered in your membership profile.
  • If you have provided us with an email address that is shared with another member(s), simply update your profile with your own valid email address today.

Back to Top


Your Account Statement

6. How often will I receive my online statement and how long will my statements be kept online?

Asia Miles online statements are updated on a monthly basis and kept online for a period of 12 months.

Back to Top


Your Account Statement

7. Can I request paper statements to be sent to me by Asia Miles?

Yes, you may contact us for statement reprints for the past 12 months, which are available for a service fee of USD50 or 5,000 Asia Miles per statement.

Back to Top


Your Account Statement

8. Can I save my online statement on my computer and then view it offline?

Yes. In fact, we recommend that you save your online statements to your hard drive for future reference.

Back to Top


Your Account Statement

9. What if I change my email address?

In order to receive your Account Summary at a new email address, please update your membership profile accordingly. Your Account Summary will not be delivered until you provide us with your new email address.

Back to Top


How to Join

1. Am I allowed to use a nickname for enrolment?

No, please enter your name exactly as it appears on your passport or identity card.

Back to Top


How to Join

2. Can I have more than one address for my Asia Miles account?

Yes, you can have a maximum of two addresses listed on your membership profile. However, Asia Miles correspondence will only be sent to your preferred mailing address. You can change this at any time by updating your profile.

Back to Top


How to Join

3. How do I become an Asia Miles member?

You can now join Asia Miles online. Once your application has been processed, you will receive a confirmation email. Please remember to print your temporary card so that you can start earning Asia Miles straight away. There is no membership fee or joining fee.

Back to Top


How to Join

4. Is there a minimum age requirement to join Asia Miles?

Membership to Asia Miles is open to anyone over the age of two years (parental or legal guardian consent is required for persons under 18 years).

Back to Top


How to Join

5. When will I receive my membership card?

You will receive a permanent Asia Miles membership card once you have completed your first qualifying flight with any of our airline partners, or once you have earned 250 Asia Miles with any non-airline partners. Please allow 28 days for the delivery of your membership card after qualifying either of these criteria.

Back to Top


Your Account Statement

10. How do I access my statements?

You can access your statements conveniently and securely online. To check any of your personal monthly online statements, simply log on to your Asia Miles account and click “View Statement”.

Back to Top


Redemption Group

1. Are there any special requirements on entering the names of my Redemption Group members?

Please only use the family and first name as they appear in your nominee's passport because we will use this information to issue award tickets or redemption letters.

Back to Top


Earning Bonus Asia Miles

6. What do you mean by “promotions restricted to a particular market?” How do I know if I'm eligible for these promotions?

For promotions restricted to a particular market, residency is determined by the preferred mailing address registered in your membership profile. If the country of residence in your preferred mailing address does not match the target market of the promotion, you will not be eligible to enter the promotion.

Back to Top


Earning Bonus Asia Miles

7. Can I register for an Asia Miles promotion through means other than online?

You may only register for a promotion online in order to earn Asia Miles.

Back to Top


Earning Bonus Asia Miles

8. When will Bonus Asia Miles be posted to my account?

Please refer to the Terms and Conditions specified for each individual promotion for this information.

Back to Top


Earning Asia Miles with Non-airline Partners

1. How do I earn Asia Miles for activities other than flying?

There are many different ways to earn Asia Miles with a variety of non-partner airlines. Please refer to the “How to Earn Miles” section for more information, or the “Partners” section for detailed steps on how to earn mileage with individual partners.

Back to Top


Earning Asia Miles with Non-airline Partners

2. Why have my Asia Miles from non-airline partners not been credited to my account?

This can be due to different reasons such as not quoting your membership number during purchase. It is also possible that the service or rate you paid was not eligible for accruing Asia Miles. Please refer to the “Partners” section for details on eligibility.

Back to Top


About Asia Miles - General

1. How can I obtain a print copy of Asia Miles communications?

All of our communications, including the Asia Miles Members' Guide and Asia Miles Dining Guide are available for you to download under the “Download” section. To view or print those files, you will need to have an Acrobat Reader installed on your computer or free downloads are available at http://www.adobe.com/products/acrobat/readstep2.html

Back to Top


About Asia Miles - General

2. Who is running and operating Asia Miles?

Asia Miles is managed and operated Asia Miles Limited (AML) which is wholly owned by Cathay Pacific Airways Limited. AML is located in Hong Kong and has operated Asia Miles since February 1999.

Back to Top


About Asia Miles - General

3. What is the difference between The Marco Polo Club and Asia Miles?

The Marco Polo Club is Cathay Pacific’s official loyalty programme. Asia Miles is an unaffiliated travel reward programme comprising of a variety of airline and hotel partners, as well as credit and charge card companies, car rental agencies, telecommunications companies and other non-air partners. Members of The Marco Polo Club are automatically enrolled as Asia Miles members. For more information on the structure of The Marco Polo Club, as well as our various tier privileges, please click here.

Back to Top


Earning Asia Miles with Airline Partners

1. I'm paying for my flight as well as my family. Will I receive Asia Miles for the other passengers?

You can only receive Asia Miles on eligible flights for your own ticket. If your family members are enrolled in Asia Miles, they can receive Asia Miles.

Back to Top


Earning Asia Miles with Airline Partners

2. I was upgraded to the next higher class for my previous flight. Will the number of Asia Miles I earn correspond to the class I actually travelled?

No. You earn Asia Miles according to the fare classes of your purchased ticket.

Back to Top


Earning Asia Miles with Airline Partners

3. Why haven't my Asia Miles been credited to my account?

This can be due to different reasons such as name mismatches, membership number mismatches, ineligible fares and system irregularities. It is also possible that your flight was not eligible for earning Asia Miles – please refer to the “Airline Partners” section for eligibility.

To avoid missing out on Asia Miles due to name irregularities, please make sure that the name on your passport, ticket and membership profile all exactly match each other.

Back to Top


Earning Asia Miles with Airline Partners

4. Can I earn Asia Miles if the name on my account is different to the name I use when I travel?

In order for Asia Miles to be automatically credited to your account, the name on your ticket must exactly match your membership profile and passport or identity card.

Back to Top


Earning Asia Miles with Airline Partners

5. What is a codeshare flight and will I earn Asia Miles when flying on one?

A codeshare flight is a flight marketed by one airline and operated by another airline. Certain codeshare flights are ineligible for the accrual of Asia Miles. Please check with the relevant airline reservation office to confirm the eligibility status.

Back to Top


Earning Asia Miles with Airline Partners

6. How are Asia Miles calculated if my trip includes a connecting or through flight?

Asia Miles are awarded based on the “Great Circle Distance” in miles between the origin and destination airports. For connecting or through flights which require a change of flight number, the sum of the “Great Circle Distance” of each segment will form the basis of the amount of Asia Miles credited.

Back to Top


Earning Asia Miles – General

1. Can I receive Asia Miles for travel or transactions completed prior to my enrolment with Asia Miles?

Yes, you can receive Asia Miles for eligible transactions completed not more than 30 days prior to your date of enrolment with Asia Miles.

Back to Top


Earning Asia Miles – General

2. What do you mean by eligible/qualifying activities?

Not all of the services and products purchased from our partners are eligible for the mileage accrual. To earn Asia Miles, please ensure that the services and products you are using qualify for mileage and/or are offered at a rate which is eligible for mileage. For details, please refer to the ““How to Earn Miles” section.

Back to Top


Claiming Missing Asia Miles

1. Do I need to submit any supporting documents with my missing Asia Miles request, and if so, will these supporting documents be returned to me?

Yes, original ticket copies and boarding passes must be submitted together with Missing Airline Mileage requests. For Missing Non-Airline Mileage requests, original receipts are required. For some non-airline transactions such as dining and inflight purchase transactions, original receipts with pre-printed membership numbers are required. All documents submitted will be retained for record-keeping purposes, so we suggest that you keep copies for your own reference.

Back to Top


Claiming Missing Asia Miles

2. I did not present my membership card at the time of my Cathay Pacific inflight purchase or requesting my dining bill. How do I claim missing Asia Miles?

In these instances, we regret that your missing Asia Miles request will not be accepted.

Back to Top


Claiming Missing Asia Miles

3. What can I do if I forget to submit my missing Asia Miles request within the six-month claim period?

Missing Asia Miles requests which have exceeded the six-month claim period will not be accepted.

Back to Top


Earning Bonus Asia Miles

1. Do I have to register to get Asia Miles from promotions?

Not all promotions require registration. If registration is required, this will be indicated in the details of the promotion.

Back to Top


Earning Bonus Asia Miles

2. What if I didn't get Asia Miles credited for my registered promotion?

Please check if you have fulfilled the Terms and Conditions of the promotion. If you have, you can claim your missing airline or non-airline miles. Simply log on to your Asia Miles account online and click "Manage Your Miles" under “Your Account.”

Back to Top


Earning Bonus Asia Miles

3. Where can I find the promotions list for earning Bonus Asia Miles?

You can view our current promotions under the “Special Offers” section.

Back to Top


Earning Bonus Asia Miles

4. How do I register for an Asia Miles promotion?

You can register for our promotions online. Simply select the promotion you are interested in, and view the promotion details and respective Terms and Conditions thoroughly. Then log on to our website with your Asia Miles account to complete the registration.

Back to Top


Earning Bonus Asia Miles

5. Can I receive Bonus Asia Miles if I participated in a promotion before registering for it?

No, you must register prior to participating in any promotions in order to receive Bonus Asia Miles.

Back to Top


Asia Miles iAuction

5. What is a Reserve Amount?

The Reserve Amount is the lowest bid value that will be accepted for the item. Asia Miles Limited (AML) has the right to set a Reserve Amount for every item (traditionally this amount is confidential).

Back to Top


Asia Miles iAuction

6. How can I see my buying history?

You may view your activity history at “My iAuction Gallery.” Simply log on to your Asia Miles account online and click “iAuction” under “Redeem Miles”, then select “Enter iAuction now.” A pop-up window indicating “iAuction User Agreement” will appear, please click “Continue.” You will find “My iAuction Gallery” at the top left corner of the page.

Back to Top


Asia Miles iAuction

7. How can I increase my bid?

If you wish to place a higher bid, simply return to the list page and enter your new bid amount. You will be notified by email and/or sms if another member outbids you, however there may be circumstances where AML will be unable to notify you of a higher bid by another member (due to technical difficulties or if the bid is received at the end of the auction period). Remember, during the auction of an item, you may increase your bid amount at any time.

Back to Top


Asia Miles iAuction

8. Do I need to register to become an iAuction user?

If you are an Asia Miles member that is at least 18 years of age, you will be pre-registered as a user on the Asia Miles iAuction site.

Back to Top


Asia Miles iAuction

9. How long do auctions last?

The auction period is determined by AML and will usually last for two weeks. There is no fixed duration for any of the iAuction items. Please refer to the individual Item Details pages for actual bidding periods.

Back to Top


Asia Miles iAuction

10. Can listings be changed?

AML reserves the right to change the content of any item listings at any time prior to the first bid being placed.

Back to Top


Asia Miles iAuction

11. If the Reserve Amount was not met, what happens next?

It is at the sole discretion of AML whether or not to accept the highest bid if it did not meet the Reserve Amount.

Back to Top


Asia Miles iAuction

12. Who determines the Minimum Bid or Bid Increment?

The Minimum Bid or Bid Increments are set at the discretion of Asia Miles.

Back to Top


Asia Miles iAuction

13. Who can be banned from Asia Miles iAuction?

AML reserves the right to ban anyone from using Asia Miles iAuction, should they be found to be abusing our services.

Back to Top


Asia Miles iAuction

14. How can I report outrageous or mistaken bidding?

If you suspect that someone has entered a bid that is not genuine (e.g. 500,000 Asia Miles for one night's stay in a hotel) or entered a bid amount by mistake, please notify us immediately and we will determine whether the bid should be removed.

Back to Top


Asia Miles iAuction

15. How will you use the information that I supply on the iAuction site?

Your personal information will be used in accordance with our Privacy Policy.

Back to Top


Asia Miles iAuction

16. If more than one member bids the same amount for an iAuction item, how is the winner determined?

The member who places the bid FIRST will be selected as the winner by the iAuction site.

Back to Top


Asia Miles iAuction

17. What currency is used?

The currency type used in all auctions is Asia Miles.

Back to Top


Asia Miles iAuction

18. Why am I obligated to close the deal?

When you place your initial bid on the Asia Miles iAuction, you agree to the rules and regulations as set out in our User Agreement. If you are the winning bidder in an auction where the highest bid meets or exceeds the Reserve amount, you are obligated to purchase the item. Failure to follow through with your transaction enables AML to take action against you.

Back to Top


Redeeming Asia Miles − Excess Baggage Redemptions

1. How do I redeem Asia Miles for extra baggage? And what is the maximum limit on redeeming extra baggage?

You can claim an Extra Baggage Award when travelling on Cathay Pacific or Dragonair. Please click here to learn more. You can redeem a maximum of 100kg or 2 pieces of baggage per redemption, per flight sector. Please submit your request at least 10 days prior to flight departure. For requests within 10 days from the departure date and departing from Hong Kong, you can claim Extra Baggage Awards instantly at time of check-in.

Back to Top


Redeeming Asia Miles – Instant Upgrades

1. What is an Instant Upgrade award?

Please click here to learn more about Instant Upgrade Awards.

Back to Top


Redeeming Asia Miles – Instant Upgrades

2. How can I request an Instant Upgrade?

You can request Instant Upgrade at check-in on the day of flight departure, subject to award seat availability at the time of request.

Instant Upgrade Awards are available on all Cathay Pacific flights departing from worldwide destinations; and all Dragonair flights departing from 15 destinations: Shanghai, Beijing, Taipei, Kaohsiung, Phuket, Hong Kong, Busan, Fukuoka, Taichung, Dhaka, Bangalore, Kota Kinabalu, Hanoi, Manila and Phnom Penh.

Back to Top


Top 10 FAQs

7. What are eligible/qualifying activities?

Not all of the services and products purchased from our partners are eligible for mileage accrual. To earn Asia Miles, please ensure that the services and products you are using qualify for mileage and/or are offered at a rate, which is eligible for mileage. For details, please refer to the “How to Earn Miles” section.

Back to Top


Top 10 FAQs

10. How can I obtain a print copy of Asia Miles communications?

All of our communications, including the Asia Miles Members' Guide and Asia Miles Dining Guide are available for you to download under the “Download” section. To view or print these files, you will need to have an Acrobat Reader installed on your computer, or alternatively, free downloads are available at http://www.adobe.com/products/acrobat/readstep2.html

Back to Top


Top 10 FAQs

5. How long does it take for my Asia Miles to be renewed or transferred between accounts?

Your request will be processed immediately upon the successful payment of the required service fee through your credit or charge card. You can then log on to your Asia Miles account online and click “Latest Transactions” under “Your Account” to review your latest balance and account activity.

Back to Top


Top 10 FAQs

1. What should I do if I have lost my Asia Miles membership card?

You can order a replacement membership card online for a service fee of USD20 or 2,000 Asia Miles*. Simply log on to your Asia Miles account online and click "Other Services" under “Your Account,” then select "Replace Your Membership Card," and follow the instructions accordingly. You should receive your replacement card within two to four weeks.

* Request through other non-online channels: USD50 or 5,000 Asia Miles.

Back to Top


Top 10 FAQs

8. Do I need to submit any supporting documents with my missing mileage request, and if so, will these supporting documents be returned to me?

Yes, original ticket copies and boarding passes must be submitted together with Missing Airline Mileage requests. For Missing Non-Airline Mileage requests, original receipts are required. For some non-airline transactions such as dining and inflight purchase transactions, original receipts with pre-printed membership numbers are required. All documents submitted will be retained for record-keeping purposes, so we suggest that you keep copies for your own reference.

Back to Top


Top 10 FAQs

6. Can I donate my Asia Miles to a specific individual in a charity?

We regret that we are unable to assign any of your donated Asia Miles to a specific individual in a charity. However you can donate an unlimited number of Asia Miles to certain charity organizations designated by Asia Miles. To know more, please refer to the “Asia Miles for Charity and Environment” section.

Back to Top


Top 10 FAQs

9. What is the difference between The Marco Polo Club and Asia Miles?

The Marco Polo Club is Cathay Pacific’s official loyalty programme. Asia Miles is an unaffiliated travel reward programme comprising of a variety of airline and hotel partners, as well as credit and charge card companies, car rental agencies, telecommunications companies and other non-air partners. Members of The Marco Polo Club are automatically enrolled as Asia Miles members. For more information on the structure of The Marco Polo Club as well as our various tier privileges, please click here.

Back to Top


Top 10 FAQs

3. How long are Asia Miles valid for?

Asia Miles are valid for three years from the month the mileage is credited.

Back to Top


How to Join

6. Can I share an Asia Miles account with my family?

Each Asia Miles account is valid for one person only. However, you can nominate up to five individuals as your Redemption Group by simply logging on to your Asia Miles account online and clicking “Update Your Profile” under “Your Account,” then selecting “Change Your Redemption Group” and following the instructions accordingly. You can also use your own Asia Miles to redeem awards for your Redemption Group Nominees, including flight awards, Companion Award Tickets, Upgrade Awards, Extra Baggage Allowance and our wide selection of lifestyle awards.

Back to Top


Your Account

9. Can I donate my Asia Miles to a charity?

Yes, you can donate an unlimited number of Asia Miles to certain charity organizations designated by Asia Miles. However, each donation must be at least 10,000 Asia Miles, at increments of 5,000 Asia Miles. To know more, please refer to the “Asia Miles for Charity and Environment” section.

Back to Top


Your Account

10. Will newly credited Asia Miles extend the expiry date of my existing Asia Miles?

No, each block of Asia Miles earned is independent with a fixed validity in each member's account. As such, the expiry date of Asia Miles will not be extended − even when new Asia Miles are credited.

Back to Top


Your Account

6. Will my account be closed if it is inactive for a period of time?

An Asia Miles membership account without recorded activity for a period of 36 months will be suspended and closed without notice once all remaining Asia Miles have expired.

Back to Top


Your Account

7. How can I terminate my account?

Members may terminate their membership at any time by giving written notice to Asia Miles and returning their membership cards − at which time any outstanding Asia Miles will be cancelled.

Back to Top


Top 10 FAQs

4. How do I find out when my Asia Miles expire?

Simply log on to your Asia Miles account online and click “Latest Transactions” under “Your Account” to view details of your account balance.

Back to Top


Top 10 FAQs

2. What should I do if I have forgotten my PIN, membership number or username?

You can retrieve your PIN, membership number or username online if you have registered your email address in your membership profile. Simply click “Forgot PIN/Membership No.” in the Member Login area and follow the instructions accordingly. As a security precaution, your PIN, membership number or username will then be sent to your registered email address. If you have yet to register your email address with us, please contact Asia Miles Service Hotline for assistance.

Back to Top


Redeeming Asia Miles – General

5. What can I do if I do not have sufficient Asia Miles to redeem my desired award?

If you have 70% of the required Asia Miles to redeem the award, you can top up your account in blocks of 2,000 Asia Miles at USD60 a block.

Back to Top


Redeeming Asia Miles – General

2. Can I claim an award for someone else?

Yes, you can redeem an award for any of your Redemption Group members using your Asia Miles. If you want to nominate any new friends or relatives, you can update your Redemption Group at any time.

Back to Top


Redeeming Asia Miles – General

6. Can I purchase Asia Miles?

Yes, you can purchase Asia Miles Gift Miles™ for friends and family. Asia Miles Gift Miles are only available to Asia Miles members (both givers and recipients) who have at least one valid Asia Miles accrual transaction recorded in their accounts for the last 12 months. The minimum purchase amount is 1,000 Asia Miles at USD32.50, with further blocks of 500 Asia Miles available at USD16.25 per block. A USD20 service fee applies per purchase transaction. Simply log on to your Asia Miles account online and click "Other Services" under “Your Account,” then select "Asia Miles Gift Miles" and follow the instructions accordingly.

Back to Top


Redeeming Asia Miles – General

3. Can I extend my award validity?

The validity of Cathay Pacific/Dragonair flight awards and Upgrade Awards can be extended for a maximum of 30 days from the original ticket expiry date for a service fee of USD50 or 5,000 Asia Miles. The validity of other partner awards cannot be extended.

Back to Top


Redeeming Asia Miles – General

4. Where do I get a list of available awards? How many Asia Miles are required to claim an award?

For flight awards, you can refer to the “Airline Partners Awards Chart” for award types available for a particular airline partner, and use the Flight Award Calculator to determine the amount of Asia Miles required for your desired award. For lifestyle awards, you can view the list of available awards and the amount of Asia Miles required by choosing a product type under the “Redeem Miles” section.

Back to Top


Redeeming Asia Miles – General

1. What can I do if I claim an award and am not able to use it? Can I get a refund for an award I redeemed but no longer require?

If you would like to cancel and refund a flight award, you need to make your request before the award expires. The award must be completely unused, and a cancellation fee of USD120 or 12,000 Asia Miles applies. However, flight awards are usually valid for one year from the date of issue unless otherwise stated. You can change your travel dates for a fee of USD25 or 1,000 mileage credits by contacting us prior to your original departure date. Changes are subject to award seat availability.

Back to Top


Asia Miles iAuction

1. Who can bid on an item?

Only Asia Miles members, who have reached the age of 18 years or above, with a legitimate intent to buy an item, can bid on the Asia Miles iAuction site.

Back to Top


Asia Miles iAuction

2. Can I retract my bid?

Bids that have been submitted cannot be retracted. Therefore, please carefully consider each bid before you submit it.

Back to Top


Asia Miles iAuction

3. What are my obligations as a Buyer?

If you are the winning Bidder, you are obligated to pay for the item with Asia Miles currency. For more information, please refer to the “User Agreement” section.

Back to Top


Asia Miles iAuction

4. How will I know if I won the iAuction?

iAuction winners will be immediately notified with a congratulations email from us upon completion of the auction.

Back to Top


Asia Miles iShop - Delivery

1. Where will Asia Miles iShop merchants deliver to?

You will need to check with individual merchants for full details of their delivery options.

Back to Top


Asia Miles iShop − Joining

1. If I want to start shopping with iShop, do I need to join Asia Miles first?

Not yet a member of Asia Miles? Join now! It’s free and easy and only takes a few minutes. Start earning Asia Miles today!

Back to Top


Asia Miles iShop − Joining

2. Do I need to join Asia Miles iShop to earn Asia Miles?

You don’t need to join Asia Miles iShop. As long as you’re an Asia Miles member and are logged on, you can earn Asia Miles while shopping online through iShop.

Back to Top


Asia Miles iShop − Joining

3. Can I purchase from Asia Miles iShop if I am not an Asia Miles member?

Anyone can browse the Asia Miles iShop, however you must be logged on as an Asia Miles member to earn Asia Miles for your purchase.

Back to Top


Asia Miles iShop - Membership

1. I have forgotten my Asia Miles membership number. Can I retrieve it online?

You can retrieve your membership number online if you have registered your email address in your membership profile. Simply click “Forgot PIN/Membership No.” in the Member Login area, then select “Forgot Membership No. /Username?” and follow the instructions accordingly. Your membership number will then be sent to your registered email address. If you have yet to register your email address with us, please contact Asia Miles Service Hotline for assistance. However, due to data privacy and our confidentiality policy we cannot provide you with another person's membership number.

Back to Top


Asia Miles iShop - Membership

2. What if I have forgotten my PIN?

You can retrieve your PIN online if you have registered your email address in your membership profile. Simply click “Forgot PIN/Membership No.” in the Member Login area. You will be asked to enter your membership number/username and registered email address for verification. As a security precaution, your PIN will then be sent to your registered email address. If you have yet to register your email address with us, please contact Asia Miles Service Hotline for assistance.

Back to Top


Asia Miles iShop - Membership

3. How do I update my personal details in my membership profile?

Simply log on to your Asia Miles account online and click "Update Your Profile" under “Your Account,” then select "Update Your Personal Details" and follow the instructions accordingly.

Back to Top


Asia Miles iShop - Security

1. Are my personal details safe?

Your personal information is kept completely confidential (You can read our Privacy Policy here). Protect your private information in public areas by logging out and closing all browsers once you’ve finished using the Asia Miles iShop website.

Back to Top


Asia Miles iShop - Security

2. Will I be contacted by any of your merchants?

Asia Miles iShop will not share any personal information about you with our merchants. However, please note that when you click a "Shop Now" link to a merchant, you will leave Asia Miles iShop completely and be subject to that merchant's Terms and Conditions. If you leave your details with a merchant, they may contact you.

Back to Top


Asia Miles iShop - Security

3. What's a cookie?

A cookie is a small piece of data used by web servers to help identify web users. You can enable cookies at any time in your web browser menu. Cookies allow Asia Miles to allocate your miles for eligible transactions with our merchants.

Back to Top


Asia Miles iShop - Security

4. How are cookies used at Asia Miles iShop?

We use cookies to track Asia Miles iShop transactions so that we can credit Asia Miles to an account for eligible purchases made with our merchants. How this works − a piece of code on our merchants' websites records your unique ID number and transaction, and then passes that back to us. We then use this to match it back to your details so we can allocate Asia Miles to your account.

Back to Top


Asia Miles iShop – Redeeming

1. Can I use my Asia Miles to redeem various things?

Yes, that's what they're for! Once Asia Miles are credited to your Asia Miles account you can use them to redeem a range of rewards. See our full range of rewards at www.asiamiles.com

Back to Top


Asia Miles iShop – Redeeming

2. Can I purchase products directly from merchants with my Asia Miles?

Not with our Asia Miles iShop merchants, but we do have a large selection of products you can redeem Asia Miles for. See our full range of rewards at www.asiamiles.com.

Back to Top


Asia Miles iShop – Redeeming

3. Can I exchange my Asia Miles for cash?

No. Once Asia Miles are credited to your account you can redeem on a large selection of rewards. See the full range at www.asiamiles.com

Back to Top


Asia Miles iShop – Redeeming

4. Do Asia Miles in my account ever expire?

Once Asia Miles are credited to your account, they will be valid for three years from the month they are credited. For full terms and conditions click here

Back to Top


Asia Miles iShop – Earning

1. What happens if I cancel a purchase I've made or want a refund?

You can cancel purchases and get a refund in the same way that you would directly with the merchant. However, you will not earn Asia Miles for any cancelled or refunded sales.

Back to Top


Asia Miles iShop – Earning

2. I am interested in a merchant who is no longer listed, can you tell me why this has happened?

From time to time, merchants may decide that they no longer wish to participate in Asia Miles iShop. When this happens, we’ll update our listings and subsequently remove them from the website.

Back to Top


Asia Miles iShop – Earning

3. How do I start shopping and earning?

  • Once you've selected a merchant from Asia Miles iShop website, be sure to login with your Asia Miles membership.  If you have not logged in yet, you’ll find “Log in” and “Join Now” button at the bottom of the merchant description page.  Login with your Asia Miles membership or join as an Asia Miles member right away for free.
  • Once you've logged on as an Asia Miles member, be certain to enable the "cookies" function on your computer, so that we can track your path from Asia Miles iShop to the merchant's website and correctly allocate miles you earn.  More about cookies.
  • If have logged on already, you’ll find “Shop Now” button at the bottom of the merchant description page on iShop, click it and this will take you through to the merchant's website with your Asia Miles membership being tracked.

Back to Top


Asia Miles iShop – Earning

4. Is it more expensive to purchase items via Asia Miles iShop than with retailers not on the site?

No, you will not spend any more by using the Asia Miles iShop website – in fact, you'll get the additional benefit of earning Asia Miles! All prices are the same as shopping directly with the merchants, however through the Asia Miles iShop website you can earn Asia Miles on every purchase you make. And, the service is completely free!

Back to Top


Asia Miles iShop – Earning

5. Can I earn Asia Miles if I am not an Asia Miles member?

No. You must be an Asia Miles member and logged on to earn Asia Miles when shopping online. Join online – it's free and easy!

Back to Top


Asia Miles iShop – Earning

6. My Asia Miles have been awarded at a slightly lower rate that expected, why is this?

Many merchants deduct shipping charges, tax elements of a sale as well as currency conversion, before calculating how many Asia Miles you earn.

Back to Top


Asia Miles iShop – Earning

7. I logged on to my account and made purchases via Asia Miles iShop, but my sales aren't showing up in my account – what's going on?

  • It may be that the web browser you used at the time of your purchase had cookies disabled. Cookies allow us to track your purchase and without them there's no way for the system to allocate Asia Miles to your account. Read more about cookies.
  • Your purchase will be processed as follow before Asia Miles to be credited to your account: within 5 days upon purchase, the sale transaction will be acknowledged when you receive a purchase status email from "Asia Miles iShop support" (status@shop.asiamiles.com).  Corresponding merchant will verify the transaction within 120 days, time taken is subject to individual merchants. If the sales transaction is approved by merchant, Asia Miles will be credited to member's account within 30 days.
  • To earn Asia Miles through iShop successfully, make sure you have follow the procedures listed under "How it works" section.

Back to Top


Asia Miles iShop – Earning

9. I have contacted you about a missing purchase, how long can I expect to wait for my Asia Miles to appear on my Asia Miles account?

Once we receive your missing mileage request, your claim will be verified within 5 working days:

  1. UNTRACKED PURCHASE: If the claim is valid, we will track the sales again and resend the purchase acknowledgement email to you.  Mileage credit will then go through the normal flow (i.e. corresponding merchant to verify the transaction within 120 days. Once you receive the purchase approval email, Asia Miles will then be credited to member's account within 30 days.) 
  2. TRACKED PURCHASE: If the claim is valid, we will acknowledge your claim by email, and confirm the purchase approval or mileage credit status within the next 30 days.
  3. If the claim is invalid, we will notify you with reasons of the invalid case.

Back to Top


Asia Miles iShop – Earning

10. Why have my credited Asia Miles been cancelled?

Your Asia Miles may be cancelled for a number of reasons. The most common are:

  • You have returned the products you purchased to the merchant.
  • Your payment failed or you didn't meet the requirements of the merchant’s credit check.
  • Your new registration has not been deemed genuine.
  • Your last website click with this merchant didn't come from the same page that was directed from the Asia Miles iShop website.
  • Your transaction didn't meet the merchant’s Terms and Conditions.

Back to Top


Asia Miles iShop – Earning

11. I forgot to log on before buying something. Can I still receive Asia Miles for my purchase?

No – we regret we're unable to retrospectively allocate Asia Miles. The next time you shop, always remember to visit the merchant's website via Asia Miles iShop only, so that cookies can track your visit and we can allocate Asia Miles to your account accordingly.

Back to Top


Asia Miles iShop – Earning

12. Are my Asia Miles immediately credited to my account?

Your purchase will be processed as follow before Asia Miles to be credited to your account:

  • Within 5 days upon purchase, the sale transaction will be acknowledged when you receive a purchase status email from "Asia Miles iShop support" (status@shop.asiamiles.com).  Corresponding merchant will verify the transaction within 120 days, time taken is subject to individual merchants. If the sales transaction is approved by merchant, Asia Miles will be credited to member's account within 30 days.
  • To understand more, see "How it works" on Asia Miles iShop.

Back to Top


Asia Miles iShop – Earning

13. How do I know how many Asia Miles I'll earn for a purchase through iShop?

Asia Miles iShop will outline how many Asia Miles you can expect to earn.

  • For example, if a merchant is offering two Asia Miles per one dollar spent, and your transaction total is $50, you can expect to receive 100 Asia Miles.
  • In another example, you may not earn Asia Miles per dollar spent, but rather a fixed amount of Asia Miles for a single purchase, or by registering for a service with that merchant. In this instance, you'll receive Asia Miles for that one action, but not for subsequent actions or purchases on that merchant's site.
  • The amount of Asia Miles you will earn cannot be confirmed until payment has been received by Asia Miles from the merchant (this is dependent on the mileage earning rate and currency exchange rates at time of payment.)

Back to Top


Asia Miles iShop – Earning

14. Why do I earn more Asia Miles with some merchants than with others?

Only the individual merchants of Asia Miles iShop can decide on the amount of Asia Miles that will be credited to users for shopping with them.

Back to Top


Asia Miles iShop – Earning

15. There's an online shop I visit frequently, but it's not part of Asia Miles iShop. How can I get it added?

We're constantly adding and looking for new merchants, so if you know of a great online service or shop that you'd like to see added to our growing list, please contact us and let us know.

Back to Top


Asia Miles iShop - General

1. How does Asia Miles iShop work?

Click here to understand how it works.

Back to Top


Asia Miles iShop - General

2. How many merchants are on the Asia Miles iShop site?

We have over 1,000 merchants currently on our site, covering a vast range of shopping categories – and we are always adding more!

Back to Top


Redeeming Asia Miles – Airline Awards

26. Can I book my child’s award ticket online if he/she is travelling alone?

You will need to contact us to make an award reservation for a child. The amount of Asia Miles required for a child occupying a seat is the same as for an adult. For passengers travelling alone who are under the age of 12 years, an Unaccompanied Minor (UM) Service will be required and a service fee applies. Please note that some of our airline partners do not accept minors travelling alone.

Back to Top


Redeeming Asia Miles – Airline Awards

9. What happens if award seats are not available?

Most airline partners do not allow wait listing, so you will need to make alternative travel plans in the event that we are unable to grant your award request. If redeeming an award on Cathay Pacific or Dragonair, you can click here to redeem flight awards online by using our Online Booking Service and to check for flight availability. You can also request to be placed on a waitlist for Cathay Pacific or Dragonair flights.

Back to Top


Redeeming Asia Miles – Airline Awards

12. I am holding an award booking with a ticketing deadline imposed and would now like to finalise my booking. What should I do?

If you already hold an award booking with us, please call our Asia Miles Service Hotline or click here to request us to finalise your award booking via the online feedback form by quoting your booking reference.

Back to Top


Redeeming Asia Miles – Airline Awards

21. What are Companion Ticket Awards, Priority Awards and Upgrade Awards?

Please click here to learn more about these award types.

Back to Top


Redeeming Asia Miles – Airline Awards

3. Can I issue an open-dated award ticket?

Open-dated award tickets are not permitted. Tickets for award travel will only be issued after a confirmed reservation has been made.

Back to Top


Redeeming Asia Miles – Airline Awards

23. How do I redeem a Companion Ticket Award or Upgrade Award?

You can redeem a Companion Ticket Award or Upgrade Award online with Cathay Pacific and Dragonair at www.cathaypacific.com or www.dragonair.com up to 3 hours before the scheduled departure time. Please click here for further details.

Back to Top


Redeeming Asia Miles – Airline Awards

1. How do I redeem a flight award using my Asia Miles?

For Cathay Pacific and Dragonair, you can select and redeem flight awards online at www.cathaypacific.com or www.dragonair.com by logging on with your membership number/username and PIN. If you wish to redeem flight awards with other airline partners, you can complete an Airline Award Request Form and submit it online.

Back to Top


Earning Asia Miles – General

13. I just bought my ticket, why can’t I see the Asia Miles credited to my account?

You must fly on a qualifying flight in order to earn Asia Miles. No Asia Miles will be credited for unused or refunded tickets. Please ensure that you quote your Asia Miles membership number during flight reservation and present your membership card at check-in in order for eligible flights to be credited to your Asia Miles account.

Back to Top


Earning Asia Miles – General

14. Once I have completed my journey, when will I receive the Asia Miles?

If you have quoted your membership number during flight reservation and presented your Asia Miles membership card at check-in, it will take four to six weeks after the completion of travel for eligible flights to be credited to your Asia Miles account.

Back to Top


Earning Asia Miles – General

15. Why can’t I see the Asia Miles credited to my account after I have submitted my missing mileage requests?

If your flights are deemed eligible for mileage crediting, the missing Asia Miles should be credited into your account within six to eight weeks upon receiving your request.

Back to Top


Earning Asia Miles – General

16. Can I receive Asia Miles for other passengers?

No, Asia Miles are only awarded to the member who has flown on the flight.

Back to Top


Earning Asia Miles – General

17. Can I receive Asia Miles for two different frequent flyer programmes at the same time?

No, Asia Miles can only be awarded to one frequent flyer programme of your choice. Therefore, you will need to quote your preferred frequent flyer number during flight reservation and present the same membership card at check-in, in order for eligible flights to be credited to your preferred account.

Back to Top


Earning Asia Miles – General

3. What do you mean by “eligible fare class?”

Mileage credit is based on the fare class booked and shown on the air ticket. Not all fare classes are eligible for Asia Miles. For full details of eligible fare classes, please refer to the “Airline Partners” section.

Back to Top


Earning Bonus Asia Miles

9. My wife is a supplementary cardholder of an American Express Cathay Pacific Credit Card. Why can’t Bonus Asia Miles be credited to her account for a Cathay Pacific ticket purchased online through www.cathaypacific.com?

Bonus Asia Miles can only be awarded to the principal cardholder.

Back to Top


Claiming Missing Asia Miles

5. Can I claim my missing Asia Miles online if I cannot locate the ticket number on my ticket?

The ticket number is not a mandatory field on the online Missing Mileage Claim Form. In this instance, please leave this field blank when you submit your claim.

Back to Top


Claiming Missing Asia Miles

4. How can I claim missing Asia Miles for my recent flights or activities?

To claim missing Asia Miles, simply log on to your Asia Miles account online and click "Manage Your Miles" under “Your Account,” then select "Claim Missing Airline Miles" and follow the instructions accordingly. Missing Asia Miles must be claimed within six months of the transaction date.

Back to Top


Redeeming Asia Miles – Airline Awards

7. How many days in advance should I redeem a flight award?

You can redeem flight awards online for Cathay Pacific or Dragonair at www.cathaypacific.com or www.dragonair.com up to 3 hours before the scheduled departure time. When redeeming flight awards on other airline partners, you can complete an Airline Award Request Form and submit it online. For departures within 10 days, please contact our Asia Miles Service Hotline for assistance.

Back to Top


Redeeming Asia Miles – Airline Awards

10. Are there any blackout dates for flight awards?

Blackout dates do not apply when flying Cathay Pacific or Dragonair, but award seats are assigned on a "first-come, first-served" basis. You can click here to check for flight availability online. For certain airline partners, blackout dates apply, so please check this at the time of reservation.

Back to Top


Redeeming Asia Miles – Airline Awards

13. Where can I get my award tickets? Do I collect the tickets from your office?

Electronic tickets are available on most routings, and are usually sent to you by email. For routings where paper tickets are necessary, we will collect your address information at the time of reservation and send the paper tickets to you by courier.

Back to Top


Redeeming Asia Miles – Airline Awards

27. Can I book award travel for my infant online?

Whether or not your infant will occupy a seat, you will need to contact us to make his/her award reservation. The amount of Asia Miles required for an infant passenger occupying a seat is the same as for an adult.

Back to Top


Redeeming Asia Miles – Airline Awards

18. Can I skip my next flight and carry on with the rest of my journey?

No. One of the principal rules pertaining to air tickets is that they have to be used according to the sequence as issued, which would be coupon after coupon, and so forth. Should a ticket not be used in sequence, all of the flight coupons following the used coupon will be forfeited and will not be valid for further use.

Back to Top


Asia Miles iShop – Earning

8. My cookies are enabled but my purchases still aren't showing up in my account?

Here are some best practice guidelines to help make sure you receive your Asia Miles:

  • Make sure you log on to Asia Miles iShop and click “Shop Now.”
  • Complete all your purchases online in one session.
  • If you decide after the check-out stage that you want to purchase something else, close the merchant site window and start the process again from the Asia Miles iShop site.
  • Don't retrieve previously-saved items from your shopping cart − instead, start from the beginning of the purchase process.
  • If you're buying insurance, make sure you start from a completely new quote, and don't retrieve a saved one or use a renewal offer if you're already a policy-holder.
  • Don't click on another banner or website promoting the merchant before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from Asia Miles iShop can affect the tracking of your purchase.
  • Don't use a promotional discount voucher other than hose displayed on Asia Miles iShop. Doing so may cause the referral to come from the code issuer rather than from Asia Miles iShop.
  • Don't use the "Refer a Friend" programme, as once again, this changes the referrer.
  • Telephoning the merchant to complete or modify your order will likely override the Asia Miles iShop referral – therefore your Asia Miles will not be credited accordingly.
  • Increasingly, some advert-blocking software programs block the special tracking codes we need to track your purchases, so please disable these programs.

Back to Top


Asia Miles iShop - General

3. I’m interested in becoming your iShop merchant. How do I join?

You can provide your contact details such as an email address, phone number contact number, the nature and network of your business to us by email. We may contact you in due course if your request is of interest to us.

Back to Top


Logging in to asiamiles.com

2. What if I have forgotten my PIN, my membership number or username?

You can retrieve your PIN, membership number or username online if you have registered your email address in your membership profile. Simply click "Forgot PIN/Membership No.” in the Member Login area and follow the instructions accordingly. As a security precaution, your PIN, membership number or username will then be sent to your registered email address. If you have yet to register your email address with us, please contact our Asia Miles Service Hotline for assistance.

Back to Top


Redeeming Asia Miles – Airline Awards

11. Can I book a flight award through Asia Miles if I have accrued mileage from an Asia Miles airline partner’s Frequent Flyer programme?

No, you cannot book a flight award with us using the mileage from another Frequent Flyer programme. Although Cathay Pacific and Dragonair are partners with other airlines in the Asia Miles programme, our frequent flyer programmes remain separate. Please refer to our programme Terms and Conditions for further details.

Back to Top


Redeeming Asia Miles – Airline Awards

22. How do I know if my Asia Miles reservation has been completed and that I have redeemed a ticket?

If you have redeemed an award online, you will receive an email confirmation after your redemption is successfully completed. If you have made a reservation by calling us or by submitting an Airline Award Request Form, your award ticket will be issued automatically by the ticketing deadline if all the flight sectors are confirmed and all the required information is provided; otherwise, the booking will be cancelled. You can contact us to check on the status of your booking at any time prior to the ticketing deadline.

Back to Top


Redeeming Asia Miles – Airline Awards

2. Can I book a flight with a date beyond my Asia Miles expiry date?

Flight awards are valid for one year from the date of issue unless otherwise stated, but the tickets must be issued before the mileage expires. You can book on any dates within the ticket validity, subject to award seat availability.

Back to Top


Redeeming Asia Miles – Airline Awards

6. What charges are included in an award booking? Why do I need to provide a credit card number if I am redeeming Asia Miles for flight awards? If I don't have a credit card in my name, how do I pay the additional fees?

You are required to pay for the applicable departure taxes, other airport or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorised entity. We will deduct these charges from your credit card when we issue your award ticket. Please enquire about the amount at the time of reservation. If you don’t have your own credit card, we accept third party credit cards where necessary.

Back to Top


Redeeming Asia Miles – Airline Awards

5. Can I change my dates of travel after my flight award has been issued? If so, how?

Yes, you can change your travel dates for a fee of USD25 or 1,000 mileage credits, subject to award seat availability. Please contact us prior to your original departure date. You can send us your request by phone, email, fax or via the online feedback form.

Back to Top


Redeeming Asia Miles – Airline Awards

14.  I have already made an award booking. How can I view my itinerary and the flight status?

You can view your booking details at www.cathaypacific.com, select “Manage My Booking” under the “Manage Your Trip” section.

Back to Top


Redeeming Asia Miles – Airline Awards

4. Can I change my travel itinerary after my award has been issued?

Yes, flight awards can be reissued to another routing if completely unused, subject to the change having the same expiry date as the original ticket and being with the same airline. A service fee of USD100 or 10,000 Asia Miles applies for reissuance of flight award tickets or upgrades.

Back to Top


Redeeming Asia Miles – Airline Awards

8. What is the difference between the Asia Miles Awards and oneworld Multi-Carrier Awards?

Asia Miles Awards are valid for travel on either one or two Asia Miles airline partners (where Cathay Pacific is included). The oneworld Multi-Carrier Award is applicable to travel on two or more oneworld alliance airlines (where Cathay Pacific is not included), or three or more oneworld airlines where Cathay Pacific is included. Please click here for more details.

Back to Top


Redeeming Asia Miles – Airline Awards

16. Am I entitled to lounge access?

If you are travelling on Cathay Pacific or Dragonair as a First or Business Class passenger or Silver, Gold or Diamond member of The Marco Polo Club, you have access to the Cathay Pacific or Dragonair lounges. Please click here to learn more.

Back to Top


Redeeming Asia Miles – Airline Awards

20. Is the same amount of Asia Miles required for a child as for an adult when travelling on a flight award?

Yes, the same amount of Asia Miles is required for every passenger occupying an award seat.

Back to Top


Redeeming Asia Miles – Airline Awards

24. How do I redeem an upgrade if travelling with my infant who is not occupying a seat?

You can make an Upgrade Award reservation for your infant by contacting us. Upgrade Awards are subject to availability at the time of award reservation. If the requested flights are confirmed, you will be required to provide us with details of your purchased ticket for verification and award issuance. You will also be required to purchase an infant fare ticket for your child in your upgraded class of travel.

Back to Top


Redeeming Asia Miles – Airline Awards

17. How long is my ticket valid for? Can I extend its validity?

Flight awards are valid for one year from the date of issue unless otherwise stated. Only the validity of Cathay Pacific or Dragonair flight awards and Upgrade Awards can be extended for a maximum of 30 days from the original ticket expiry date for a service fee of USD50 or 5,000 Asia Miles. The validity of other partner awards cannot be extended.

Back to Top


Redeeming Asia Miles – Airline Awards

25. How do I redeem an Upgrade Award for my infant who is occupying a seat?

You can make an Upgrade Award reservation for your infant by contacting us. . Upgrade Awards are subject to availability at the time of award reservation. If the requested flights are confirmed, you will be required to provide us details of your infant's child fare ticket for verification and award ticket issuance.

Back to Top


Redeeming Asia Miles – Airline Awards

19. Do I need to make a separate reservation for each person travelling on a flight award?

No, this is not necessary if the passengers are travelling together on the same itinerary in the same cabin class.

Back to Top


Your Account

8. What can I do if I don’t have a credit card for mileage transfer or renewal payment? Can I deduct Asia Miles from my account as service fees?

No, you cannot use Asia Miles to pay for mileage transfer or renewal service fees − only credit card payments will be accepted.

Back to Top


Redemption Group

5. Can I nominate my friend or family member if he or she is not an Asia Miles member?

Yes, your Redemption Group Nominee can be an Asia Miles member or non-member. If the nominee is a non-member, simply leave the membership number blank.

Back to Top


Redemption Group

6. Can I delete my current Redemption Group and is there a charge to do this?

Yes, you can delete your current Redemption Group Nominees for a service fee (online: USD90; other channels: USD160) for every change of nomination − regardless of the number of individuals changed.

Back to Top


Earning Asia Miles with Non-airline Partners

3. How can I convert my reward points from non-airline partners to Asia Miles? How long will it take for the Asia Miles to be credited to my account?

The reward points of Credit and Charge Card partners, certain Hotel partners, Telecoms partners and Cars & Transport partners can be converted to Asia Miles. You are required to directly contact the partner concerned for more details. It will take four to six weeks for the mileage to be credited to your Asia Miles account.

Back to Top


Earning Asia Miles with Non-airline Partners

4. Can I cancel the Asia Miles that have been transferred from my bank?

No. Mileage credits cannot be cancelled or reversed once they have been credited to your Asia Miles account.

Back to Top


Earning Asia Miles – General

4. Why haven’t my Asia Miles been credited to my account even though I quoted my membership number during flight reservation and presented my membership card at check-in?

This can be due to different reasons such as name mismatches, membership number mismatches, ineligible fares and system irregularities. It is also possible that your flight was not eligible for earning Asia Miles – please refer to the ““Airline Partners” section for eligibility. To avoid missing out on Asia Miles due to name irregularities, please make sure that the name on your passport, ticket and membership profile all exactly match each other.

To claim missing Asia Miles, simply log on to your Asia Miles account online and click "Manage Your Miles" under “Your Account,” then select "Claim Missing Airline Miles" and follow the instructions accordingly. Missing Asia Miles must be claimed within six months of the transaction date.

Back to Top


Earning Asia Miles – General

5. Can I transfer my Asia Miles to another airline’s frequent flyer programme or vice versa?

No. Asia Miles cannot be transferred from one frequent flyer programme to another.

Back to Top


Earning Asia Miles – General

6. Can I earn Asia Miles for my redemption ticket?

No. Asia Miles are not awarded for redemption tickets.

Back to Top


Earning Asia Miles – General

7. How do I know if my purchased ticket is eligible for earning Asia Miles?

Mileage credit is based on the fare class booked and shown on the air ticket. Asia Miles are not awarded for award travel, prizes, group and other special discounted or restricted tickets. For full details of eligible fare classes, please refer to ““Airline Partners” section.

Back to Top


Earning Asia Miles – General

8. My ticket is not eligible for earning Asia Miles but do I still earn Club miles and Club sectors?

If your ticket is ineligible for earning Asia Miles, it is also ineligible for earning Club miles and Club sectors.

Back to Top


Earning Asia Miles – General

9. How many Asia Miles can I earn for my flight?

You can use the ““Airline Earn Calculator” to calculate the number of Asia Miles you will earn on eligible flights.

Back to Top


Earning Asia Miles – General

10. Is my ticket eligible for earning Asia Miles if it was purchased from a travel agent and not through the Cathay Pacific Reservations Office?

Regardless of the booking channel, mileage credit is based on the fare class booked and shown on the air ticket. Asia Miles are not awarded for award travel, prizes, group and other special discounted or restricted tickets. For full details of eligible fare classes, please refer to the “Airline Partners” section.

Back to Top


Earning Asia Miles – General

11. I have two passports − each with a different name. Can I have more than one name on my Asia Miles account?

No. You can only register one passport name in your Asia Miles profile. To avoid any delays in crediting Asia Miles to your account, your passport name must exactly match the name in your membership profile.

Back to Top


Earning Asia Miles – General

12. Why can’t I accrue Asia Miles, even though I see the letters “Y” or “M” on my boarding passes?

These letter codes on boarding passes are simply for onboard identification of Economy Class passengers. Mileage credit is based on the fare class booked and shown on the air ticket − not on the boarding pass.

Back to Top


Redeeming Asia Miles – Airline Awards

15. Can I reserve or assign a seat for my confirmed flight(s)?

If you are travelling on Cathay Pacific or Dragonair, you can select your seat up to 48 hours prior to the flight scheduled departure time through our online check-in facility, which is available for most Cathay Pacific and Dragonair routes. Please click here

Back to Top


Data Privacy

4. Does Asia Miles share my data with third parties for marketing promotions etc?

Our Privacy Policy is available on the Asia Miles application form and website. It states that we will only share your data if you choose to receive promotional notifications from Asia Miles, Cathay Pacific or partner organisations. If you do so, basic contact details may be passed to suppliers and partners so that you can receive news, offers and other relevant information.

Back to Top


Data Privacy

5. I don’t want Asia Miles to share my data/personal details/membership information with any third party. How can I ensure this?

To ensure you do not receive any third party communications, please select the type of communications you would like to receive: the latest promotional offers and administrative news, or administrative news only. For more details, please click here.

Back to Top


Your Account Statement

11. What is the purpose of the poll on the left-hand side of the Account Summary and News and Offers emails I receive from Asia Miles?

The purpose of the poll is to collect feedback to allow us to serve our members better.

Back to Top


Your Account Statement

12. If I vote in the poll, will I be notified of the result?

After answering the poll question, you will be brought to a bar chart displaying the latest result. As the result of the poll is for marketing purposes only, members are not notified of the final result.

Back to Top


Your membership profile

8. Can I show the saved image of my friend's mobile membership card when collecting redeemed awards on his/her behalf?

No, please follow the relevant redemption procedure for the award you are redeeming.

Back to Top


Your membership profile

9. How can I remove the mobile membership card stored in the Asia Miles app?

Simply delete the Asia Miles app and install it again.

Back to Top


Asia Miles iShop – Earning

16. Where can I check the transaction status of my Asia Miles iShop purchases?

If your transaction is successfully tracked, you can view the record along with its current status online. Simply log on to the iShop website with your Asia Miles membership and select “iShop Transaction History.”

Back to Top


Asia Miles iShop – Earning

17. I used to be able to make purchases at the Taobao website via Asia Miles iShop, but now I am directed to Taobao Mall. Can I still earn Asia Miles if I make purchases on the Taobao website?

Starting from 7 January 2011, only transactions made at Taobao Mall via Asia Miles iShop will earn Asia Miles. In addition, please ensure that “S8” or “Search8” appears in the URL when you click on the product.

Back to Top


Earning Asia Miles with Non-airline Partners

5. I just applied for a Cathay Pacific Credit Card/Asia Miles co-branded credit card. Am I automatically enrolled in Asia Miles?

No, you will need to enrol online.

Back to Top


Earning Asia Miles with Non-airline Partners

6. Can the American Express® Cathay Pacific Credit Card be used in place of my Asia Miles membership card?

No, the co-branded card can only be used as a credit card. It does not replace your Asia Miles membership card.

Back to Top


Earning Asia Miles with Non-airline Partners

7. Can the Bank of Communications Asia Miles Credit Card be used in place of my Asia Miles membership card?

No, the co-branded card can only be used as a credit card. It does not replace your Asia Miles membership card.

Back to Top


Earning Asia Miles with Non-airline Partners

8. Can the RBC Cathay Pacific Visa Platinum Card be used in place of my Marco Polo Club membership card?

No, the co-branded card can only be used as a credit card. It does not replace your Marco Polo Club membership card.

Back to Top


Earning Asia Miles with Non-airline Partners

9. How long after successful Cathay Pacific Credit Card/Asia Miles co-branded credit card application will Bonus Asia Miles be credited to my account?

The credit card company will authorise the crediting of the Bonus Asia Miles once your application has been approved. As the rules and regulations for the processing of bonus miles vary between partners, please contact the credit card company directly for clarification.

Back to Top


Your membership profile

2. What’s the difference between the existing Membership Card and the Mobile Membership Card?

None. The Mobile Membership Card is simply an alternate way for members to keep the card on hand. If members do not wish to allow others (e.g. staff of Asia Miles partners) to handle their mobile device, the plastic Membership Card can still be used.

Back to Top


Your membership profile

3. Is it acceptable to present the Mobile Membership Card to partners for dining and other non-air redemptions?

Yes. Like the current Membership Card, the Mobile Membership Card is a convenient way for Asia Miles members to identify themselves to partners.

Back to Top


Your membership profile

4. Is it possible to store more than 1 Mobile Membership Card on the same device?

No. The Mobile Membership Card is stored in an app which can only hold 1 card. Member identity is verified when the Mobile Membership Card is downloaded to the device for the first time, and the same card will remain on the device until the member uninstalls the app.

Back to Top


Your membership profile

5. Do members still need to pay a service fee for plastic Membership Card replacement if they are using the Mobile Membership Card?

Yes. However, members who lose their plastic card and are happy to go without it may choose not to replace it and use the Mobile Membership Card instead.

Back to Top


Asia Miles iRedeem

28. I received an error message at the checkout step saying "This item cannot be deleted unless discounted items are deleted," how can I proceed?

Simply remove the regular-priced item then you will be able to remove the discounted items.

Back to Top


Asia Miles iRedeem

36. What can I do if I cannot collect the award by myself?

You can authorise someone else to collect the award on your behalf. This person will need to take the following documents with him or her to the designated redemption centre:

  • Original redemption letter,
  • Completed authorisation slip (at the bottom of the redemption letter),
  • Photocopy of your Asia Miles membership card, and
  • The person’s own passport or Hong Kong identity card.

Back to Top


Asia Miles iRedeem

14. Can I see my Wish List and redeemed items on the Asia Miles iRedeem website?

Yes. Simply log into your Asia Miles account and you will be able to retrieve your Wish List and browse your redemption history for the previous 24 months.

Back to Top


Asia Miles iRedeem

37. What can I do if I do not receive the award from your partner within the agreed timeline?

Delivery lead-times vary depending on mailing locations and respective award items. Please refer to the delivery details as specified on the respective award item's redemption page at www.asiamiles.com and contact our partner in the event that you do not receive the award(s) within the agreed delivery period.

Back to Top


Asia Miles iRedeem

38. Is my personal information being shared with any 3rd party?

No. Your personal information provided to the Asia Miles iRedeem website is only used for delivery purposes.

Back to Top


Asia Miles iRedeem

15. Can I redeem items on Asia Miles iRedeem for my friends and family?

Yes. You can redeem products for your friends, family members or anyone you wish. Simply input the recipient’s name and delivery address at check out.

Back to Top


Asia Miles iRedeem

10. How can I get a closer look at the lifestyle award items?

Simply click on the thumbnail pictures and zoom in for high-resolution images of your favourite items.

Back to Top


Asia Miles iRedeem

16. Can I send different items to different recipients in one basket at check out?

No. You can only input one recipient and one delivery address per basket. If you wish to send different items/redemption letter to different recipients, you have to make a separate order.

Back to Top


Asia Miles iRedeem

17. Can I deliver items to different locations in one basket?

No, only one delivery country can be designated per basket. For example, if you checked out with an Apple iPhone 5 (Delivery Country: Hong Kong) and a Cannon digital camera (Delivery Country: Japan) in one basket, you would receive an error message saying - "Conflict delivery country" so you would not be able to check out.

Back to Top


Asia Miles iRedeem

18. I want to redeem more than one item of the same award. Can I send the redemption letters to different recipients with the same award request?

You can redeem a maximum of 10 redemption items per basket and a maximum of 5 pieces per redemption item. If you want to send an item to a different recipient, you need to submit another Award Redemption Order.

Back to Top


Asia Miles iRedeem

5. Is there a mobile app or mobile site for Asia Miles iRedeem?

You can reach Asia Miles iRedeem on your mobile handset (both iOS and Android), but there is no mobile app. There is a link on the Asia Miles mobile app that redirects members to the Asia Miles iRedeem mobile site.

Back to Top


Asia Miles iRedeem

6. Can I redeem lifestyle awards directly from the Asia Miles iRedeem mobile site?

Yes, you can redeem lifestyle awards from the Asia Miles iRedeem mobile site. Please follow the regular lifestyle award redemption procedure on Asia Miles iRedeem.

Back to Top


Asia Miles iRedeem

29. I received an error message at the checkout step saying "Only one country can be designated per basket," how can I proceed?

Either remove the item from your shopping basket or select items that are to be delivered to the same country. Alternatively, if you want to send to a recipient in a different country, you need to submit another Award Redemption Order.

Back to Top


Asia Miles iRedeem

7. How do I redeem lifestyle awards?

Lifestyle awards can be redeemed online, simply pick your favourite award and follow the instructions accordingly.

Back to Top


Asia Miles iRedeem

30. I received an error message at the checkout step saying "The item selected is not in a geographic delivery region," what should I do?

The shipping address must match the delivery country of the award selected in the basket. To proceed, remove the item with the mis-matched delivery country from the shopping basket.

Back to Top


Asia Miles iRedeem

9. How can I refine my search results on Asia Miles iRedeem?

You can click the “Advanced Search” button in the bottom right corner of the search bar on the Asia Miles iRedeem website. The advanced search function allows you to filter products by category, miles range, available and delivery or collection country.

Back to Top


Asia Miles iRedeem

8. How can I find the products I need from the Asia Miles iRedeem website?

There are 3 ways you can look for your favourite items in our redemption store

  • Use the Category and Sub-category menu on the left-hand-side
  • Use the Keyword Search feature such as miles and available country on the product grid page underneath the rotating banner in the middle
  • Use the Advance Search option such as collection / delivery method and delivery country

Back to Top


Asia Miles iRedeem

31. I didn't receive any email / SMS notification for self-collection redemption items, what should I do?

Log into your Asia Miles Account on the Asia Miles iRedeem website, go to My Redemption History under My Account, then select your redemption order and click Re-issue e-voucher.

Back to Top


Asia Miles iRedeem

20. What is the difference between a redemption period and collection period?

Members are required to redeem their desired awards online at redeem.asiamiles.com within the redemption period. The collection period is the stipulated period of time when members must collect their redeemed items.

Back to Top


Asia Miles iRedeem

32. What should I do when my redemption orders cannot be processed?

When a redemption order cannot be processed, any deducted miles and processed payment will be fully refunded to you. You should contact Service Centre if you do not receive the refund within 72 hours after the transaction.

Back to Top


Asia Miles iRedeem

24. What is the difference between "Available Country” and "Delivery Country”?

"Available Country" is the country where members can actually use and collect the product. "Delivery Country" is the country a physical product can be delivered to, by post or by courier. For example, HERTZ 1-day car rental in Hong Kong can only be used locally, but the rental e-voucher can be sent worldwide.

Back to Top


Asia Miles iRedeem

21. How long does it take to receive my redemption letter(s)?

Your redemption letter will be mailed to your designated address within the next working day after Asia Miles are successfully deducted from your account. Normal mailing lead-times for redemption letters to mailing addresses in Hong Kong is around one week, and up to three weeks for mailing addresses outside of Hong Kong. The actual time taken will depend on the postal service and mailing location.

Back to Top


Asia Miles iRedeem

33. I have lost my redemption letter. What should I do?

You can contact us for letter re-issuance. A service fee of USD50 or 5,000 Asia Miles applies.

Back to Top


Asia Miles iRedeem

3. What are the main features that have been moved from the Asia Miles website to Asia Miles iRedeem?

Lifestyle Award Redemptions have been moved to Asia Miles iRedeem, while flight redemptions, Asia Miles iAuction and charity donations remain on the Asia Miles website.

Back to Top


Asia Miles iRedeem

25. I am aware that some award items require self-collection from designated centres in certain countries − can they be delivered to my home address instead?

If self-collection is specified for the award items, delivery services will NOT be available for those items.

Back to Top


Asia Miles iRedeem

22. Can I receive the redemption letter(s) earlier?

Yes, the redemption letter(s) (NOT the redemption item) can be sent by express courier for a service fee of USD50 or 5,000 Asia Miles. Delivery lead-times for mailing addresses in Hong Kong is up to 3 working days, and around 10 working days for mailing addresses outside of Hong Kong, depending on the mailing location.

Back to Top


Asia Miles iRedeem

1. What is Asia Miles iRedeem?

Asia Miles iRedeem is a brand new online redemption store that aims to provide a highly convenient user interface solely for Lifestyle Award Redemptions.

Back to Top


Asia Miles iRedeem

34. What can I do if I claim an award and am not able to collect or use it before its expiry?

We regret that no refunds, exchange or extension are allowed for lifestyle awards.

Back to Top


Asia Miles iRedeem

4. Is there any function on the Asia Miles website that will be unavailable on Asia Miles iRedeem?

The Redemption Group Nominee for Lifestyle Award Redemptions will no longer be available on Asia Miles iRedeem. Members can authorise any third party (member or non-member) to receive redemption items. This change will not apply to flight redemptions.

Back to Top


Asia Miles iRedeem

12. What other preferences can I filter and save?

You can filter the miles requirement range and save your preference by checking the "Save miles & available country" check box.

Back to Top


Asia Miles iRedeem

26. What is the procedure for redeeming Hotel Accommodation Awards?

You are required to contact the designated hotel agent directly by specifying this is an Asia Miles redemption and quoting your membership number for room reservations prior to award redemption. Upon confirmation of the room availability and booking, you can redeem your Asia Miles on or before the redemption period for your specified hotel package.

Back to Top


Asia Miles iRedeem

23. Do you deliver lifestyle awards anywhere in the world?

Please read the Terms and Conditions for each specific award before you redeem, since some items require collection from collection points in certain locations.

Back to Top


Asia Miles iRedeem

2. What else can I redeem with my Asia Miles apart from flight awards?

Lifestyle awards include car rentals, hotel, holiday and spa packages, dining vouchers and a lot more. Simply click here to redeem the award(s) you desire − taking into account eligibility and delivery arrangements.

Back to Top


Asia Miles iRedeem

35. What can I do if I do not have sufficient Asia Miles to redeem my lifestyle award?

If you have 70% of the required Asia Miles to redeem the lifestyle award, you can top up your account in blocks of 2,000 Asia Miles at USD60 a block.

Back to Top


Asia Miles iRedeem

13. Can I store my favourite items when I am browsing the Asia Miles iRedeem website?

Yes. You can click "add to wish list" in the package detail page and the item will be stored in your personal wish list. You can retrieve your wish list by clicking the “wish list” icon in the top right corner of the website.

Back to Top


Asia Miles iRedeem

11. How can I filter relevant packages for a specific country?

You can select your preferred country and check the "Save miles & available country" box in the quick search bar. The saved preference will only be stored for the time you remain browsing on Asia Miles iRedeem. You will have to reselect your preference in next visit.

Back to Top


Asia Miles iRedeem

19. Can the redemption letter(s) be sent to an address which is different to the one registered in my membership profile?

Yes, you may do so by filling in your preferred mailing address when completing the award request form.

Back to Top


Asia Miles iRedeem

27. Can I present the email confirmation during hotel check-in?

No. The original redemption letter and your membership card must be presented upon hotel check-in.

Back to Top