Asia Miles

1. Redeem online during the redemption period.
2. Your redemption letter will be mailed out to your designated address within the next working day after miles are successfully deducted from your account. Normal mailing lead-time of redemption letter for mailing address in Hong Kong is around one week, and up to three weeks for mailing address outside of Hong Kong. Actual time taken will depend on postal service and mailing location.
3. Contact F J Benjamin (HK) Ltd. to check for stock availability before collection.
4. Present the original redemption letter and your membership card upon collection of award items at:
   • Guess Accessory Store (Silvercord)
     Address: Shop 102, 1/F Silvercord, 30 Canton Road, Tsimshatsui, Kowloon, Hong Kong
     Telephone: +852 2110 0370 / +852 2110 0371
   • Watch Asia Co.
     Address: Shop G4, President Centre, No. 531 Jaffe Road, Causeway Bay, Hong Kong
     Telephone: +852 2972 2278
   • New Generation Watches
     Address: G/F, No.21, Rua Palha, R/C, Macau
     Telephone: +853 2833 2659
   • New Generation Watches
     Address: Rua Pedro Nolasco Da Silva, No. 2B, Sun Star City, R/C, Room E-F, AI, Macau
     Telephone: +853 2892 1032

For product enquiries, please call +852 2506 2666

1. Award items can be collected either by the member or by a third party authorized by the member. 
2. The original redemption letter must be submitted upon award item collection.
3. Award items must be collected within the award collection period, or else will be forfeited. 
4. Redemption of award items is subject to availability.
5. The chosen award does not include delivery. Self-collection service is available only in specified locations. 
6. No refund or exchange policy is applicable. 
7. The award item is covered with 1-year warranty. Contact F J Benjamin ( HK ) Ltd. for any issues regarding product quality, warranty or maintenance. 
8. In case of any dispute, the decision of Cathay Pacific Loyalty Programmes Ltd. and F J Benjamin (HK) Ltd. is final.
9. Other Asia Miles terms and conditions apply.