Asia Miles

1. Redeem online during the redemption period.
2. You will receive an email confirmation (no redemption letter will be issued for this award).
3. Please allow at least two weeks for delivery to your designated address. Contact Jalux on +81 3 5460 7136 in case you do not receive the awards within the agreed delivery period.

For product enquiries, please call +81 3 5460 7136.

1. Award items can be delivered to the member or a third party authorized by the member.
2. Award includes delivery within Japan (excluding PO Box address). No delivery or self-collection services are available in other locations.
3. Members are requested to sign off acknowledgement slips upon receipt of award items via the arranged delivery.
4. Redemption of award items is subject to availability.
5. No refund or exchange policy is applicable.
6. The award item is covered with one year warranty from date of redemption. Contact Jalux for any issues regarding product quality, warranty or maintenance.
7. In case of any dispute, the decision of Cathay Pacific Loyalty Programmes Ltd. and Jalux Inc. is final.
8. Other Asia Miles terms and conditions apply.