Our service commitment to you

We value your relationship with us and are committed to giving you the best in customer service.

We also understand that the key to a good relationship is communication so we have made it easy for you to contact us by phone, website and fax with your questions and opinions.

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Easy access to our services

It's easy for you to get in touch with us from anywhere in the world, 24 hours a day, seven days a week.

With our web site, simply log in and you can efficiently Manage Your Account, update your profile, redeem an award and check your latest transactions.

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Quick response to your questions

At Asia Miles we are committed to giving you a quick response to your enquiries as we know that your time is valuable.

When telephoning us, your calls will be quickly answered by our professional and friendly staff. If you contact us via web feedback form, we will do our best to reply within 48hours. However, simple questions may well receive a faster response. You can also visit our FAQ page which has the answers to many frequently asked questions.

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Seat availability for flight awards

We know how important it is to keep you updated with seat availability for flight awards. In order to help you, we have established a process to regularly monitor seat allocations to ensure that within commercial limitations, there are flights for you to redeem.

Seat allocations are influenced by a number of factors including the flight load factor, date, season and destination. Please be aware that flight awards are not available on some partner routes and oneworld airlines.

See summary of the latest redemption seat availability on Cathay Pacific and Dragonair.

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Keeping you up-to-date

We know you need the latest information to make the most of your membership.

From time to time we will send you programme news and offers, so please ensure your contact information is correct. In addition, by subscribing to eNews we will keep you up-to-date with what is happening. You can also amend your personal preferences in Update Your Profile in order to receive tailor-made information that we hope will be of interest to you.

Alternatively in Latest News and Special Offers you will find all the latest information on flight awards, hotel stays and much more.

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