Asia Miles

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These terms and conditions govern the contractual relationship between Cathay Pacific Loyalty Programmes Ltd. ("CPLP") and members of Asia Miles. The terms and conditions should be read carefully, particularly as they include limitations and exclusions of liability in favour of CPLP, Cathay Pacific Airways Limited ("CPA") and Partners.

1. Asia Miles is managed and operated by CPLP.
2. Asia Miles is open to individuals aged two or above. In respect of minors (individuals aged under 18 years), parental or legal guardian consent is required to join Asia Miles. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of CPLP.
3. Members will be issued with a membership number and membership card. The use of this number/card and associated benefits is deemed to be acceptance of these Asia Miles terms and conditions to the benefit of CPLP, CPA and all partners.
4. Membership in Asia Miles and membership cards are not transferable and may only be used by the member. Membership cards remain the property of CPLP and must be returned upon termination of membership or otherwise upon request. Misuse of membership cards or programme benefits may result in termination or suspension of membership, or withdrawal of benefits.
5. CPLP reserves the right to modify Asia Miles structure, benefits and other features, including these terms and conditions, or to terminate Asia Miles at any time. Although CPLP will use reasonable effort to notify members of material changes to Asia Miles and/or to these terms and conditions, it is the responsibility of members to keep themselves up to date in respect of the Asia Miles programme and these terms and conditions. Any use of Asia Miles by a member will be deemed as acceptance of any amendment. CPLP, CPA and/or partners will not be liable for loss or damage resulting from any amendment to Asia Miles or to these terms and conditions.
6. Upon becoming an active member of Asia Miles, members will receive a permanent membership card. A fee will be charged for replacing lost or damaged cards.
7. Members under the age of 18 years will not receive any promotional material.

1. Potential members can apply online at www.asiamiles.com or enrol through completing an application form, and can start to quote their membership number and accrue mileage credits at that time. However, membership is not confirmed and mileage credits accrued will not be honoured until the application to join Asia Miles has been accepted and processed by CPLP.
2. Application forms are not valid and will not be processed unless completed correctly and hard copy applications are signed by the applicant.
3. Members will not receive a permanent membership card until they have become active.
4. Membership of Asia Miles is at the sole discretion of CPLP and CPLP may refuse membership to any applicant.

1. An Asia Miles membership account which has not recorded any activity for a period of 36 months will be suspended and closed without notice, once all remaining mileage credits have expired.
2. Members may terminate their membership at any time by giving written notice to CPLP and returning their membership card, at which time any outstanding mileage credits will be cancelled.
3. CPLP may forthwith terminate the membership of a member and the right of a member to use his/her membership card if a member commits misconduct or fraud, misuses Asia Miles programme benefits and awards, or fails to follow these terms and conditions.  In such circumstances, CPLP shall simultaneously cancel all mileage credits of the member.
4. CPLP may also terminate the membership of a member at its complete discretion and in such circumstances will provide the member with three to six months notice of termination.  Upon expiry of the notice period, all unused mileage credits will be cancelled.
5. Termination of membership for whatever reason shall be without prejudice to the accrued rights and remedies of CPLP, CPA, partners and the member as at the date of termination.
6. Upon the death of a member the membership account will be closed and all outstanding mileage credits will be cancelled.
7. If a member has obtained Airline Award Travel or other awards for himself/herself or others through fraud, dishonesty or deceit then the member shall without limitation be liable to CPLP, CPA or partners for the full price of the Airline Award Travel or other products or services obtained together with all costs and damages incurred or suffered by CPLP, CPA or partners as a result thereof.
8. In the event of termination of membership a member must forthwith return his membership card to CPLP.

1. To earn mileage credits, members must quote their membership number at time of reservation and present their membership card at time of check-in, when paying the bill or upon delivery of partner products or services. Some partners may advise of different earning/crediting procedures which should then be followed by members.
2. If a temporary Asia Miles membership card is presented to earn mileage credits, the member is required to use and provide a name that is identical to the one submitted on his Asia Miles application form.
3. Only certain transactions with partners are eligible to earn mileage credits. These are or will be outlined in the members' guide, Asia Miles website at www.asiamiles.com and from time to time may be specifically published by CPLP and/or partners.
4. For promotions restricted to a particular market, residency is determined by the member's preferred mailing address as registered with Asia Miles.
5. Mileage credits will only be officially recorded upon the acceptance of an Asia Miles membership application and approval of membership status.
6. Mileage credits are not transferable to other airline programmes and CPLP does not accept the conversion of reward points of other airlines to mileage credits.
7. Mileage credits are not transferable to other non-airline partner programmes.
8. The reward points of credit and charge card partners, certain hotel partners, telecoms partners and petrol station partners can be converted to Asia Miles. Details of these partners and the relevant conversion details can be obtained at www.asiamiles.com.
9. Members can exchange reward programme currencies between Asia Miles and other Points.com partners. In this case, the terms and conditions of Points.com will apply.
10. In order to be eligible for mileage credits, members must make sure that the name used in a transaction especially when printed on airline tickets, exactly matches the name as registered with Asia Miles.
11. Mileage credits may take between four to six weeks after travel or transaction to be credited to member's account.
12. Mileage credits are valid for redemption awards as soon as they are credited to member's account.
13. Mileage credits are valid for three years from the date of accrual.
14. If CPLP incorrectly denies mileage credits to a member, then CPLP's only liability will be to provide the member with the number of mileage credits originally denied.

1. The actual mileage credits earned by a member are a percentage, based on class flown of the Great Circle Distance in miles between the origin airports and destination airports. For connecting flights that require a change of flight number, the sum of the Great Circle Distance of each segment will form the basis of the mileage credits. There is no minimum mileage earned guarantee. Mileage earned is not affected by complimentary upgrades or involuntary downgrades.
2. If a member's air travel is disrupted due to reasons beyond the control of CPA or an airline partner (for example, extreme weather conditions/acts of God) and the member is forced to change carrier, mileage credits on the disrupted segments of the purchased ticket will only be credited to the original itinerary. In such circumstances the member will need to mail or fax the original passenger receipt and boarding pass to CPLP.
3. CPLP and/or all partners may exclude specific flights from the crediting of mileage credits with or without notice to a member.

1. Mileage credits that are available and awarded for non-airline transactions will be as specified by each partner participating in Asia Miles. The earning propositions of individual partners and what qualifies for non-airline mileage credits are outlined at www.asiamiles.com as well as in the members' guide and may be amended from time to time by CPLP.
2. Members may earn mileage credits for each qualifying hotel stay at participating hotel partners. A hotel stay is defined as any number of consecutive nights at one hotel, regardless of the number of rooms booked during the stay and regardless of the number of occasions the member checks in during the stay. Qualifying stays refer to stays at published, rack, corporate or company rates, and not stays at special, group or discount rates. Members may need to enrol in frequent guest programmes of certain hotel partners to earn mileage credits.
3. Members may earn mileage credits for each qualifying car rental with participating car rental partners, regardless of the number of days or cars rented. Rentals made at package, travel industry or employee rental rates do not qualify. Rentals may need to be made in conjunction with air travel to qualify.
4. Non-airline partners may apply additional terms and conditions in respect of the availability and eligibility of earning mileage credits.

Dining

1. Members must dine and pay at the restaurant location in order to earn mileage credits. Members staying at hotels and dining in a participating restaurant at that hotel must settle payment separately at the partner restaurant in order to earn mileage credits.
2. It is the member's responsibility to check an Asia Miles dining receipt (or electronically printed restaurant receipt with Asia Miles membership number) for accuracy and to retain the original customer copy before leaving the restaurant. CPLP is not liable for mileage credit claims in the event of loss of an Asia Miles dining receipt (or electronically printed restaurant receipt) and/or non-presentation of membership card at time of dining.
3. Mileage credits are awarded on total food and beverages spend including service charge and taxes (unless otherwise stated). Tips are excluded.
4. Members must meet a minimum spend criteria per transaction in order to begin earning mileage credits and members can earn mileage credits up to a maximum spend per dining transaction. The spending criteria will vary according to different countries/territories. Full details can be found at the Asia Miles website at www.asiamiles.com.
5. Only one Asia Miles dining receipt (or electronically printed restaurant receipt with Asia Miles membership number) will be issued per restaurant bill.
6. Mileage credits cannot be earned in conjunction with any other restaurant-related promotion or discount. Members are advised to check with the restaurants concerned prior to dining.
7. Dining partners may apply additional terms and conditions in respect to the availability and eligibility of earning mileage credits.

Banquets

1. Members must hold a banquet at the designated location of a banquets partner in order to earn mileage credits. Members staying at hotels and dining in a participating restaurant at that hotel must settle payment separately in order to earn mileage credits. 
2. It is the member's responsibility to check the receipt issued by the banquets partner for accuracy and to retain the original customer copy. CPLP is not liable for mileage credit claims in the event of loss of the receipt issued by banquets partners and/or non-presentation of membership card at time of payment.
3. Mileage credits are awarded on total food and beverages spent when holding a banquet including service charge and taxes (unless otherwise stated). Tips are excluded.
4. Members must meet a minimum spend criteria per transaction in order to begin earning mileage credits and members can earn mileage credits up to a maximum spend per transaction. The spending criteria will vary according to different partners.  Full details can be found at the Asia Miles website at www.asiamiles.com.
5. Mileage credits cannot be earned in conjunction with any other partner’s promotion or discount. Members are advised to check with the banquets partner concerned prior to booking.
6. Banquets partners may apply additional terms and conditions in respect to the availability and eligibility of earning mileage credits.

1. Reprints of account statements are available for a period of 12 months from the issue date. A service fee of USD50 or 5,000 mileage credits will be charged for every statement reprinted.

1. Requests for missing mileage credits can be entertained only if the membership number was properly quoted at the time of reservation and the membership card was presented at flight/hotel check-in, or when paying for other partner services.
2. Members can claim missing mileage credits for air activities at www.asiamiles.com. For claims relating to partners other than CPA and Dragonair, supporting documents including original boarding passes or eTicket itinerary receipts for electronic tickets should be faxed or mailed separately.
3. Alternatively, members can also complete a Missing Mileage Credits Request Form and send it to CPLP together with supporting documents as follows:
4. 1. Airlines (except CPA and Dragonair) – original boarding pass, or eTicket itinerary receipt for electronic ticket. For Air China, Alaska Airlines, China Eastern Airlines, Gulf Air, Jet Airways and Royal Brunei Airlines, please submit by mail original ticket and original boarding pass or eTicket itinerary receipt by mail together with the request form.
   2. Hotels, Cars & Transport, Retail, Travel & Leisure – original receipt (For Aerosoles, Agnès b. Fleuriste, Airport Express, Ascott International, Columbia, Esso and Mobil, Financial Times, Marriott International Hotels, Nautica, Oregon Scientific, Petro-Canada, Ponti Wine Cellars, Regal Hotels International, Rockport, Starwood Hotels & Resorts Worldwide, The Economist, TurboJET, and Vogue Laundry, please check directly with the partner concerned)
   3. Dining – original Asia Miles dining receipt or electronically printed restaurant receipt with Asia Miles membership number
   4. Banquets – please check directly with the partners concerned and present the original receipt
   5. Finance & Insurance, Telecoms, Professional Services - please check directly with the partners concerned.
   All documents submitted will be retained for record purposes. Members are required to keep copies for their own reference. Illegible copies will prolong or may prevent the processing of an application.

4. For missing mileage credits from partners in the categories Finance & Insurance, Telecoms, Travel & Leisure, Cars & Transport (including Car Rental), Retail, Dining & Banquets (for banquet partners only) and Professional Services, members should resolve any issues directly with the partner concerned.
5. Missing mileage credits requests will only be accepted for processing within six months of the transaction date. Missing mileage credits may take six to eight weeks after receipt to be credited to members' accounts.
6. Requests for missing mileage credits can not be entertained for travel completed more than one month prior to the date of the enrolment into the Asia Miles programme.
7. Missing mileage claims are not allowed with certain partners in Telecoms, Travel & Leisure, Cars & Transport, Retail and Professional Services.

1. A member may nominate up to five individuals at any one time to be a "Redemption Group Nominee" or "Nominee". Nominees are eligible for Airline Award Travel, extra baggage allowance and lifestyle awards.
2. USD100 will be charged for every change of nomination regardless of the number of individuals changed. Adding additional Nominees up to the five permitted is not considered a change and no fee will apply. Members can register Nominees online or by completing a Group Nomination Form.
3. A child or infant Nominee is treated the same as an adult Nominee and requires the same mileage credits for award travel. Corporations or other legal entities cannot be Nominees.
4. Award travel for Nominees must be claimed by the member in the same way as member claims travel for himself or herself. Nominees may not directly claim Airline Award Travel. 
5. Nominees/ travel agents/ secretaries, etc. who contact the Asia Miles Services Hotline to make bookings must provide items of identifications from member's profile.

1. All mileage credits required for Airline Award Travel must be earned by the same member under the same account and pooling of mileage credits is not permitted.
2. Redeeming mileage credits for Airline Award Travel is subject to capacity control which may limit the number of seats available for Airline Award Travel. Members acknowledge that CPA and its partners reserve the right to limit the number of seats made available for Airline Award Travel at their absolute discretion. In addition, some partners may impose blackout periods during which Airline Award Travel is not permitted. CPLP does not guarantee that seats will be available for Airline Award Travel on any particular flight and class or to any particular destination on CPA or any partner airlines. Members acknowledge that mileage credits may be redeemed through a range of non-airline related awards.
3. The issuance of tickets for Airline Award Travel is subject to the passenger being responsible for applicable departure taxes, airport or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorised entity. The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of tickets for Airline Award Travel.
4. Members are eligible for Airline Award Travel only when they clearly indicate the nature and dates of airline awards when making a reservation for the flight desired.
5. Tickets for Airline Award Travel will be issued only after a reservation is confirmed. Open dated tickets are not permitted for Airline Award Travel.
6. Tickets for Airline Award Travel will be issued automatically and before the ticketing deadline as determined by CPA and airline partners, once all the required information has been provided. It should also be noted that:
   1. If all such required information is not provided on the agreed-upon date, the booking will be cancelled.
   2. Waitlisted flights for Airline Award Travel are not permitted.
7. All tickets for Airline Award Travel are valid for 12 months from the date of issue, unless otherwise specified. Promotional tickets may have a more restricted validity.
8. Tickets for Airline Award Travel may be re-issued:
   1. Only for travel by the same person
   2. Provided no part of the ticket for Airline Award Travel has been used
   3. Subject to additional mileage credits being required if the new journey belongs to a higher award zone
   4. USD100 or 10,000 mileage credits will be charged for ticket re-issuance
   5. Subject to having the same expiry date as the original ticket and for use on the same airline
9. Once tickets for Airline Award Travel are issued, they are non-transferable and non-refundable.
10. Not all award types are available through all partners. Members should refer to the Asia Miles members' guide and the "Redeem Miles" section of www.asiamiles.com for details. Awards may be subject to change or withdrawal.
11. Certain sectors and destinations for each Asia Miles airline partner may not be eligible for award redemption.
12. Certain partner flights are not eligible for redemption.
13. Use of Airline Award Travel is subject to the issuing airline's conditions of carriage and other conditions as specified by the issuing airline.
14. The sale or barter of mileage credits, Airline Award Travel or other programme benefits is prohibited and will result in the forfeiture of all mileage credits or awards and the cancellation of membership. Violators will be liable for damages suffered or incurred by CPLP, CPA and/or partners.

1. Members can book their desired awards online or through the Asia Miles Service Hotline prior to the preferred departure date.
2. For telephone request, members personal details must be verified in order to process a redemption request.
3. Redemption requests from parties other than the member, including Nominees will not be processed.
4. Travel agencies cannot issue award tickets for Airline Award Travel.
5. The appropriate number of mileage credits will be deducted from a member's account at the time of ticket issuance and not at the time of reservation.
6. Members should immediately report any suspected unauthorised award claims. CPLP will decide at its discretion what action, if any, will be taken. CPLP may refuse to credit members with mileage credits to compensate for any unauthorised redemption should a member in anyway contribute to the unauthorised redemption by negligence or otherwise, including the disclosure of a member's PIN.
7. Other conditions apply to the issuance of companion and Upgrade Awards.
8. To redeem mileage credits for extra baggage allowance, members must call the Asia Miles Service Hotline at least 10 days prior to flight departure. Members must quote their booking reference number(s) when claiming their extra baggage allowance vouchers.
9. Extra baggage allowance may also be arranged at the Asia Miles Service Desk at Hong Kong International Airport upon departure, aircraft load permitting.

1. For round-trip awards, Upgrade Awards and Companion Award Travel on single or dual carriers, the award miles requirements are based on the one-way actual miles between the origin airport and destination airport. Where the sum of the outbound one-way distance and the inbound one-way distance are not the same, the longer distance shall be used to determine the award zone.
2. The member or the Nominee may make two stopovers, two transfers or one open-jaw at either the origin, en route or turnaround point on all airline partners except Air China and Iberia where no stopovers or open-jaws are permitted. If the open-jaw is at the origin, the member or Nominee must return to the country of origin, though not necessarily to the same city. The member must depart from the intermediate point on the next available connecting flight. The preceding is all subject to airline partners' terms and conditions. For the purposes of this section, open-jaw means a flight itinerary where the departure city is different from the returning city, or alternatively, the destination city that a passenger arrives in is different from the one he/she returns from on the return portion of the trip.
3. For multiple sector award travel, the mileage credits required are that of the highest class booked in any single itinerary.
4. For one-way award travel, the sum of the total sectors to be flown will count for redemption purposes. In such circumstances, only one en route stopover is allowed. 
5. To redeem a oneworld Multi-Carrier Award, the total mileage credits required in determining the award zone is the sum of the sector distance (between the origin airports and destination airports) of all sectors in the itinerary. The member or Nominee can make a maximum of five stopovers. In addition, two transfers and two open-jaws are permitted.

1. Priority Awards offers you a better opportunity to redeem during peak-travel periods. By redeeming a round-trip Priority Award or combining a one-way Priority Award with a Standard Award, you can enjoy added flexibility when arranging your next redemption flight.

1. If members purchase a First or Business Class ticket for travel, they can also redeem mileage credits for a companion to accompany them. The companion must travel on the same flight, date and class of service.
2. The companion passenger need not be a Nominee in the member's redemption group.
3. A member can redeem one Companion Award Ticket for every purchased ticket that is printed with the member's name.
4. When making a claim for a Companion Award Ticket, the member must provide all his/her travel details and ticket details of the fare paying ticket to CPLP. 
5. Redemption, prize, group, industry/agency discount or other free tickets cannot be used to qualify for redemption of a Companion Award Ticket. 
6. The rules governing purchased tickets also apply.

1. Members can redeem mileage credits for an upgrade to the next higher class of travel from the original class of ticket purchased in eligible fare classes (refer to the Awards Charts page). Upgrade Awards are subject to availability at the time of Upgrade Award reservation.
2. To confirm the Upgrade Award booking, members must have on hand a seat confirmed and ticket issued in an eligible fare class in the lower class of travel on the same flight. Upgrades may be booked online through www.cathaypacific.com, www.dragonair.com or through Asia Miles Service Hotline.
3. Mileage credits for upgraded travel will be awarded based on the original class of service purchased and in accordance with these terms and conditions.
4. Redemption, prize, group, industry/agency discount or other free tickets cannot be used to obtain an Upgrade Award ticket.
5. Fares for infants below two years of age that do not occupy a seat are not eligible for an upgrade. Members must purchase a child fare for infants if they wish to request an Upgrade Award.
6. The rules governing purchased tickets also apply.

1. Award zones are based on one-way distance between origin and destination.
2. Members may redeem mileage credits for extra baggage allowance on a per flight segment basis on all CPA and Dragonair marketed and operated flights, subject as always to availability and loading. Joint Venture flights are excluded from this award and a member may only redeem mileage credits for a maximum 100kg of baggage or two pieces of baggage per redemption per flight segment. 
3. CPA's excess baggage allowance is not valid for use on Dragonair, or vice versa.
4. The same redemption rate applies for all classes of travel and for all members.
5. This award is only available on journeys where any sector is a CPA or Dragonair flight.
6. Normal redemption rules apply unless otherwise stated.
7. Mileage credits for unused baggage allowance are not refundable or transferable.
8. Extra baggage allowance vouchers are valid for one month from date of issue, but only for travel on the original itinerary.

1. Members may redeem mileage credits for certain lifestyle awards including, but not limited to, products, accessories, hotel stays and car rentals as offered at www.asiamiles.com. All mileage credits required for lifestyle award redemption must be earned by the same member under the same account, and pooling of mileage credits is not permitted.
2. Lifestyle awards are subject to availability and the terms and conditions of the respective partners and CPLP.
3. Lifestyle awards may carry different validity periods, subject to individual partner offers. The validity periods are based on Hong Kong time.
4. Some partners may impose blackout periods where use of lifestyle awards is not permitted.
5. The appropriate mileage credits will be deducted from the member's account upon receipt of an award request form. Mileage credits, once deducted from a member's account, will not in any circumstances be returned.
6. Lifestyle awards will be released/forfeited if redemption details are required but not confirmed by CPLP or respective partners by the specified deadline.
7. Lifestyle awards once provided to a member cannot be exchanged for other awards or cash.
8. Lifestyle awards cannot be used to earn mileage credits.
9. Any lifestyle award not used within the validity period will be forfeited and cannot be exchanged for cash or any other form of payment.
10. A lifestyle award can be redeemed only by the redemption letter recipient, sent in accordance with clause 5 of "Redeeming Lifestyle Awards" below, whose name will appear at the top of the letter. For some awards, a third party, authorised by the member, may collect the lifestyle award on behalf of the member if such provision is stated on the redemption letter.
11. For those awards with delivery service, the relevant partner will make delivery arrangement directly with the recipient and the delivery lead time is varied by different partners. An email will be sent to member's registered email address for confirmation. 
12. All Lifestyle awards are manufactured or provided on behalf of partners and other third parties. CPLP is neither the supplier nor manufacturer of any lifestyle award(s) and excludes all liability in respect of (i) the quality, merchantability or fitness for purpose of any product-related lifestyle award; (ii) the quality of any service-related lifestyle award. In particular, CPLP does not warrant that any service-related award will be provided with reasonable care and skill.
13. CPLP is not responsible or liable in any way for any warranty provided with a redeemed lifestyle award(s). Members are advised to contact partner(s) or suppliers directly should there be any query or dispute concerning the product warranty and maintenance.
14. In case of dispute relating to lifestyle awards, without prejudice to clauses 12 and 13 of the section "Lifestyle Award Redemption - General Conditions" and those under the section "Exclusion and Limitation of Liability", the sole liability of CPLP and/or CPA in respect of any defect in or failure of any product or service related lifestyle award or for any loss, injury or damage attributable, directly or indirectly, thereto is limited to the period of 12 months from receipt of the award and limited to making good the defect or failure by (at CPLP's option) replacing the product or procuring the performance of the service or crediting the member with the redeemed mileage credits.

1. The Asia Miles website at www.asiamiles.com features specific lifestyle awards. Members can instantly redeem lifestyle awards instantly online.
2. Redemption requests must be made directly by a member. Redemption requests from parties other than the member, including Nominees, will not be processed.
3. Top-Up option is available for lifestyle award redemption and is subject to the terms and conditions set out in section "Asia Miles Top-Up" below.
4. CPLP will issue an email confirmation to the member or appointed Nominee should the award be available. Your redemption letter will be mailed out to your designated address within the next working day after miles are successfully deducted from your account. Normal mailing lead-time of redemption letter for mailing address in Hong Kong is around one week, and up to three weeks for mailing address outside of Hong Kong. Actual time taken will depend on postal service and mailing location.
5. Redemption letters will be sent by post but may be sent by express courier for USD50 or 5,000 mileage credits.
6. If the redemption letter is lost, a replacement letter will be issued at a service fee of USD50 or 5,000 mileage credits.
7. For lifestyle awards that require an advance reservation, members must first contact the respective partners to confirm a reservation prior to making the award request. The respective "no-show" and cancellation policies of each partner may apply.
8. The original copy of a redemption letter and Asia Miles membership card must be presented upon collection or use of a lifestyle award.
9. Lifestyle award redemptions are transferable only to Redemption Group Nominees, unless otherwise specified; or a third party as stated on the redemption letter. For Nominees using a lifestyle award, the original redemption letter and a photocopy of the member's card must be provided at time of redemption, unless otherwise specified in the redemption letter.

1. Asia Miles Gift Miles is eligible for Asia Miles members who have at least one partner activity (either airline or non-airline) recorded in their account for the last 12 months.
2. Gift Miles are sold in blocks of 500 mileage credits at USD16.25 per block, with a minimum purchase of 1,000 mileage credits and a service fee of USD20 per purchase.
3. In a calendar year, a member can purchase no more than 15,000 mileage credits for his/her own account, and receive no more than 30,000 mileage credits from a third party.
4. Gift Miles will appear in the recipient's Asia Miles account within 24 hours of the transaction. 
5. All transactions are non-refundable, non-reversible and non-transferable.

1. Members may donate mileage credits to certain charity organizations designated by CPLP from time to time, the minimum donation to each charity being 10,000 mileage credits with further increments of 5,000 mileage credits being allowed. For the FLY greener programme, the Asia Miles contribution is calculated based on the length of the journey and your cabin class or one-off with the redemption range from 100 to 999,999 miles.
2. The total mileage credits value of a donation cannot exceed the total mileage credits accrued and available in a member's account at time of a request.
3. Only members can donate mileage credits for charity, this facility not being available to Nominees.
4. A member may not donate mileage credits to other individual members. 
5. Mileage credits have no cash value and are not tax-deductible.
6. CPLP will not levy any administration fees in respect of charity donations or contributions to the FLY greener programme, with mileage credits. Members should allow seven days for mileage credits to be deducted from their accounts. Thereafter, the donation or contribution will be reflected in the member's statement as a redemption activity.
7. All donations will be considered final and non-reversible once the mileage credits are deducted from an account.

1. Members who have 70% of the mileage credits required to redeem an award can purchase the remaining 30% in blocks of 2,000 mileage credits at USD60 a block.
2. A member can only purchase mileage credits at the time of making an award request.
3. The purchased mileage credits must be used against the award being requested. Once the mileage credit have been issued, they must be redeemed immediately. No refunds are permitted.
4. The purchased mileage credits may be used towards any Asia Miles award and promotion as specified by CPLP from time to time.
5. Any mileage credits not used toward the award will remain in the member's account and the remaining balance cannot exceed 2,000 mileage credits.
6. The purchase of mileage credits will be confirmed on the member's statement as a merchandise sale.
7. The foregoing of a Top-Up option is applicable to both Airline Travel Award and lifestyle awards, but not to charity donations.

1. Mileage credits can be transferred to the account of any chosen Redemption Group Nominee. The initial minimum transfer amount of mileage credits is 10,000 mileage credits at a service fee of USD180, and with further mileage credits transferable in blocks of 5,000 mileage credits at a service fee of USD150 per block. Transferred mileage credits are valid for a further three years from the date of transfer.
2. Mileage credits which are about to expire can be renewed for a further three years in minimum blocks of 2,000 mileage credits at a service fee of USD50 per block.
3. All transactions are non-refundable and non-reversible.

The following is a summary of service fees for your reference:

1. CPLP operates a facility for the auctioning of Asia Miles award products and services and the bidding for such products and services using mileage credits as the accepted currency on the Asia Miles website at www.asiamiles.com. The Asia Miles auction of award products and services on the site is governed by the “Auction User Agreement,” which is placed on the website. Specific terms and conditions apply to products and services auctioned through the site as set out in the ”Auction User Agreement” or as otherwise placed on the website.
2. Members must be at least 18 years of age in order to participate in auctions on the Asia Miles website.
3. All bids will be checked prior to acceptance to ensure sufficient mileage credits. Once placed, all bids are non-retractable.

1. The allocation of Asia Miles in relation to the purchase of goods and services at Asia Miles iShop is made in accordance with these terms and conditions, and any additional conditions published by or on behalf of CPLP from time-to-time. These terms and conditions are subject to change and reference should be made to the applicable terms and conditions before purchasing.
2. Asia Miles iShop is operated in conjunction with Collinson Latitude. These terms and conditions are for the benefit of and are separately enforceable by CPLP and Collinson Latitude. Collinson Latitude may at any time, publish and enforce any additional terms and conditions they feel necessary in relation to the operation of Asia Miles iShop.
3. Collinson Latitude will source and manage "merchants" that will offer products and services which are for sale on Asia Miles iShop. CPLP is not responsible for the content of Asia Miles iShop, or the content or availability of any third party websites that link from the Asia Miles iShop website, including the websites of merchants.
4. Anyone can access and browse through Asia Miles iShop. In order to earn Asia Miles, you must be an Asia Miles member, and be logged on to the Asia Miles iShop website to access the merchants’ websites via links from the Asia Miles iShop website. You cannot earn Asia Miles for purchases that you make prior to logging onto Asia Miles iShop.
5. You agree to the use of cookies to track and record purchases made by you at Asia Miles iShop. It is your responsibility to ensure that cookies are enabled in your Internet browser and that the security settings allow the use of cookies. All personal information will be dealt with in accordance with CPLP's Privacy Policy.
6. Asia Miles may only be earned by purchasing goods and services from merchants at Asia Miles iShop from the date that the merchant becomes available at Asia Miles iShop.
7. Asia Miles may not be redeemed for the purchase of goods and services through Asia Miles iShop.
8. Asia Miles earned from purchases will be credited to the user's Asia Miles account. Asia Miles can not be earned from purchases made directly with a merchant. You must log on to Asia Miles iShop through your Asia Miles account and visit a merchant’s website from the Asia Miles iShop website prior to making a purchase.
9. Asia Miles will be credited to your Asia Miles account only when your purchase has been approved by the merchant. The lead time for the approval of purchase transactions is dependent on the individual merchant, typically taking between 60 to 120 days.
10. Your purchases are tracked and reported back to CPLP and Collinson Latitude by the merchant. CPLP is not responsible for any errors or delays in reporting transactions, however CPLP and Collinson Latitude will endeavour to ensure the correct reporting of transactions by merchants.
11. CPLP may stipulate the calculation of Asia Miles per dollar spent or allocate fixed Asia Miles in relation to activity at the Asia Miles iShop.
12. CPLP may at any time, vary the method or procedure for the calculation of Asia Miles.
13. You may check the number of Asia Miles earned on your purchases by logging on to Your Account via www.asiamiles.com
14. Following a purchase, Asia Miles earned will be posted as "Pending" by the merchant.
15. Once the merchant has approved a purchase, Asia Miles will be posted as "Approved" and transferred to your Asia Miles account. Pending and approved transactions are the sole responsibility of the merchant from whom a purchase is made. CPLP does not warrant any time frame for the approval of a purchase through Asia Miles iShop.
16. If a purchase is cancelled or goods are returned to a merchant, the pending Asia Miles allocated for the purchase will be cancelled. The pending Asia Miles will then be removed from your Asia Miles account. Once transactions have been approved, Asia Miles will be transferred to your Asia Miles account.
17. Should CPLP or Collinson Latitude suspect fraudulent or suspicious activity in relation to your Asia Miles account, CPLP may place your account on hold or suspend transactions.
18. Asia Miles members that choose to access the Asia Miles iShop do so at their own risk. CPLP is not responsible for any failure in communication between CPLP, Collinson Latitude, merchants or you, which are beyond our reasonable control.
19. Protect your private information in public areas by logging out and closing all browsers once you’ve finished browsing the Asia Miles iShop website.
20. Where permitted by law, CPLP excludes liability to you for any direct or indirect loss, damage or expense arising from your use of the Asia Miles iShop – regardless of whether the same arose from negligence, breach of contract or otherwise, and regardless of whether or not CPLP have any control over circumstances in relation to the claim.
21. All information and data displayed at Asia Miles iShop by CPLP, Collinson Latitude or merchants is offered for informational purposes only, and is binding only to the extent that the contents of any such information or data are expressly incorporated in writing in these terms and conditions.
22. All purchases of goods and services at the Asia Miles iShop will be subject to the terms and conditions of the merchant from which they are purchased, including, and not limited to delivery and return policies. If you have any questions or complaints regarding your purchase you must contact the merchant directly.
23. Warranties, if any, are provided by merchants and not CPLP. CPLP accepts no liability for defects in the quality or condition of goods and makes no claims or warranties as to the delivery of goods or services to the extent permitted by law.

1. CPA and partners may run promotions from time to time offering bonus mileage credits. Qualification for these bonus mileage credits is subject to the terms and conditions of each individual promotion. Where a promotion requires pre-registration, bonus mileage credits will only be credited if members complete the registration process at the Asia Miles website prior to travel or consumption of a partner's products and services.

1. The personal data supplied by members is required for the operation of Asia Miles and related loyalty programmes. This includes mileage tracking and management and award ticket issuance. Personal data may also be used for ongoing research, programme development and to communicate news and information to members. Failure by members to provide or keep up-to-date required data may result in CPLP being unable to offer Asia Miles membership and associated benefits. In such cases, membership may be terminated.
2. All information is managed in accordance with CPLP's Privacy Policy which can be found at www.asiamiles.com. Such Privacy Policy is deemed incorporated into the contract between CPLP and a member. Information may be passed to supplier and partner organisations to facilitate communications of news and information to members. Members have the right not to receive such communication from either CPLP, CPA or other partner organisations.
3. Members have the right to request to review and correct any personal data held by CPLP. In such circumstances, members should complete a data access request form available from CPLP. An administration fee may be charged for the processing of these requests.
4. Members are responsible for keeping CPLP up to date on their correct communication/postal address. CPLP is not responsible for any loss as a result of a member's failure to notify of a change in address.
5. Members will be issued with a confidential Personal Identification Number (PIN). Member must ensure that this number is not disclosed to any unauthorised parties. CPLP cannot be held liable for the consequences of any unauthorised disclosure of the PIN by members or unauthorised use of the PIN, including unauthorised redemption of mileage credits.
6. Members may incur a tax liability or disclosure obligation through use of Asia Miles. CPLP reserves the right to provide any tax authorities with full details of any members accrual and redemption of mileage credits, on request of a tax authority. CPLP excludes all liability for cooperating with tax authorities in this manner.
7. Mileage credits and all rights of title to and property in such mileage credits, remains with CPLP at all times and never passes to the member.
8. Risk in respect of theft, or unauthorised or fraudulent redemption associated with mileage credits passes to the member as soon as mileage credits are accrued in a member’s account.
9. Except as provided in these terms and conditions, mileage credits are not transferable in any way, and cannot be bequeathed, devised or otherwise transferred by operation of law.
10. Except as provided in these terms and conditions Mileage Credits are not transferable in any way, and cannot be bequeathed, devised or otherwise transferred by operation of law.
11. The failure by CPLP to exercise or enforce any right herein contained shall not be deemed to be a waiver thereof nor shall it affect CPLP's entitlement to take any subsequent action in respect of that right or of any other right.
12. Should any provision of these terms and conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.  All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
13. These terms and conditions constitute the entire agreement and understanding of CPLP and a Member in respect of Asia Miles and supersede all prior written or oral representations, agreements or understandings between them relating to the subject matter of these terms and conditions (including any misrepresentation made by CPLP), other than any fraudulent misrepresentation made by a party to induce the other party to enter into these terms and conditions.

1. CPLP, CPA and/or partners shall not be liable to any member or Nominee or companion for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the Asia Miles programme the provision or the refusal to provide any benefits, and awards and the use of awards, whether such loss, damage or expense is caused by negligence or otherwise, and whether CPLP, CPA and/or partners have any control over the circumstances giving rise to the claim or not.
2. Subject to clause 1 of "Exclusion and Limitation of Liability" above and any applicable limitations under the Warsaw Convention or under the carrier conditions of travel, CPLP, CPA and/or partners liability in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions under the Asia Miles programme including provision and use of awards, shall be limited to re-crediting the value of the mileage credits redeemed by the member in connection with which the matter arises.
3. CPLP will endeavour to ensure the availability of products and services provided by partners but will not be liable for any loss arising from the failure by partners to provide such products and services. Where a member uses the services provided by a partner, their terms and conditions will apply and CPLP will not be liable for any loss.
4. For the avoidance of any doubt, nothing in these conditions shall exclude liability for death or personal injury caused by negligence. All terms expressed or implied by statute or otherwise on the part of CPLP, CPA and/or partners are hereby excluded to the fullest extent permitted by law.

1. These terms and conditions and the relationship between CPLP and each member are governed by Hong Kong law. By using the programme each member submits to the non-exclusive jurisdiction of the Hong Kong courts.
2. If this English version of the terms and conditions does not conform to other language versions, the English version shall prevail. In case of dispute, CPLP reserves the right to final decision.