# Toll-free calls can be made from fixed lines, but not from mobile or pay phones.

For countries where a toll-free service is not available, please call the Asia Miles Service Hotline in Hong Kong.

Please note that the '+' sign represents the International Access Prefix. A touch-dial tone phone is required to access the interactive Asia Miles Service Hotline.

We have two service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport located at Aisle B (open daily from 7:00am to 11:45pm) and at Aisle D (open daily from 6:00am to 9:30pm).

We can help you with a wide range of member services including:

• programme information
• mileage checking
• missing mileage credit - for Cathay Pacific and Dragonair flights
• administration e.g. personal information changes
• redemption bookings
• redemption ticket issuance
• instant redemption (upgrades, extra baggage) on Cathay Pacific and Dragonair flights
• Asia Miles enrolment