1. Redeem online during the redemption period.
2. Your redemption letter will be mailed out to your registered address within the next working day. Please allow up to two weeks for delivery, depending on postal service and mailing location.
3. Present the original redemption letter and your membership card upon collection of award items at:
   
   1O1O Centre in Hong Kong Island, Hong Kong
   G/F and 4/F Century Square
   1 - 13 D'Aguilar Street
   Central
   Hong Kong
   
   1O1O Centre in Kowloon, Hong Kong
   G/F and 1/F
   Buy-Right Building
   82 - 84 Canton Road
   Tsimshatsui
   Kowloon
   Hong Kong

For product enquiries, please call +852 2888 1010.

1. Award items can be collected either by the member or by a third party authorized by the member.
2. The original redemption letter must be submitted upon award item collection.
3. Award items must be collected within the award collection period, or else will be forfeited.
4. Redemption of award items is subject to availability.
5. The choice of colour of award is subject to availability.
6. The chosen award does not include delivery. Self-collection service is available only in specified locations.
7. No refund or exchange policy is applicable.
8. In case of any dispute, the decision of Cathay Pacific Loyalty Programmes Ltd. and CSL Limited is final.
9. Other Asia Miles terms and conditions apply.