1. Redeem online during the redemption period.
2. Your redemption letter will be mailed out to your designated address within the next working day after miles are successfully deducted from your account. Normal mailing lead-time of redemption letter for mailing address in Hong Kong is around one week, and up to three weeks for mailing address outside of Hong Kong. Actual time taken will depend on postal service and mailing location.
3. Contact one of the following redemption centres to check for stock availability before collection.
4. Present the original redemption letter and your membership card upon collection of award items at:
   
   
   • PCCW Mongkok Exchange
     9/F Mongkok Exchange Building
     37 Bute Street
     Mongkok, Kowloon
     Hong Kong
     Telephone: +852 2397 7327
     Office Hours: 10:00am - 7:00pm (Monday - Friday); 2:00pm - 7:00pm (Saturday)
     Close on Sundays and Public Holidays
   
   
   
   • PCCW Lockhart Exchange
     8/F Lockhart Exchange Building
     3 Hennessy Road
     Wanchai, Hong Kong
     Telephone: +852 2866 9338
     Office Hours: 10:00am - 7:00pm (Monday - Friday); 2:00pm - 7:00pm (Saturday)
     Close on Sundays and Public Holidays

For product enquiries, please contact PCCW at +852 2883 6936.

1. Award items can be collected either by the member or by a third party authorized by the member.
2. The original redemption letter must be submitted upon award item collection.
3. Award items must be collected within the award collection period, or else will be forfeited.
4. Redemption of award items is subject to availability.
5. The choice of colour of award is subject to availability.
6. The chosen award does not include delivery. Self-collection service is available only in specified locations.
7. No refund or exchange policy is applicable.
8. In case of any dispute, the decision of Cathay Pacific Loyalty Programmes Ltd. and PCCW Limited is final.
9. Other Asia Miles terms and conditions apply.