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Terms and Conditions
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These terms and conditions govern the contractual relationship between Cathay Pacific Loyalty Programmes Ltd. ("CPLP") and members of Asia Miles. The terms and conditions should be read carefully, particularly as they include limitations and exclusions of liability in favour of CPLP, Cathay Pacific Airways Limited ("CPA") and Partners.
Interpretation
Enrolment
Award Mileage Credits
Non-airline Credits
Missing Mileage Requests
Account Statement
Airline Award Redemption - General Conditions
Lifestyle Award Redemption - General Conditions
Asia Miles Gift Miles
Asia Miles for Charity and Environment
Airline Award - Award Miles Requirements
Airline Award - Upgrades
iAuction
Data Privacy and Miscellaneous
Law and Jurisdiction
General Conditions
Membership Termination
Air Travel Credits
Asia Miles Mileage Transfer and Asia Miles Mileage Renewal
Asia Miles Dining
Redemption Groups
Redeeming Airline Award
Redeeming Lifestyle Award
Asia Miles Top-Up
Service Fees
Airline Award - Companion Tickets
Airline Award - Extra Baggage Allowance
Partner Promotions
Exclusion and Limitation of Liability
Interpretation
"Active Members" means members who have travelled a minimum of one eligible air sector or accrued a minimum of 250 Mileage Credits
"Airline Award Travel" means any ticket or upgrade issued by CPA or Partners upon redemption of the required number of Mileage Credits by a member
"Asia Miles" means the frequent flyer programme operated by CPLP on behalf of CPA in conjunction with its partners.
"Asia Miles Service Hotline" means the enquiry line for Asia Miles
"Companion Award Travel" means the use of Mileage Credits to redeem a ticket for a companion to travel with a member who has purchased a First or Business class fare-paying ticket.
"member" means any person who is a member of the Asia Miles frequent flyer programme.
"members' guide" means the Asia Miles members' guide, which sets out additional information and terms and conditions relating to Asia Miles, and may be amended from time to time, a copy of which can be found at www.asiamiles.com.
"Mileage Credits" means the unit of measurement of Asia Miles, such Mileage Credits being awarded to members in connection with air travel, services and products purchased or usage of participating services and products as determined by CPLP in its sole discretion.
"Partners" means businesses with whom CPLP has made arrangements for members to each Mileage Credits by using the products or services of such businesses.  A full list of Partners is available at www.asiamiles.com.
"Redemption Group Nominee" or "Nominee" means individuals nominated by a member in accordance with "Redemption Groups" below, who are thereby eligible to benefit from a member's redemption of Mileage Credits.
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General Conditions
  1. Asia Miles is managed and operated by CPLP.
  2. Asia Miles is open to individuals aged two or above. In respect of minors (individuals aged under 18 years), parental or legal guardian consent is required to join Asia Miles. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of CPLP.
  3. Members will be issued with a membership number and membership card. The use of this number/card and associated benefits is deemed to be acceptance of these Asia Miles terms and conditions to the benefit of CPLP, CPA and all Partners.
  4. Membership in Asia Miles and membership cards are not transferable and may only be used by the member. Membership cards remain the property of CPLP and must be returned upon termination of membership or otherwise upon request. Misuse of membership cards or programme benefits may result in termination or suspension of membership, or withdrawal of benefits.
  5. CPLP reserves the right to modify Asia Miles structure, benefits and other features, including these terms and conditions, or to terminate Asia Miles at any time. Although CPLP will use reasonable effort to notify members of material changes to Asia Miles and/or to these terms and conditions, it is the responsibility of members to keep themselves up-to-date in respect of the Asia Miles programme and these terms and conditions. Any use of Asia Miles by a member will be deemed as acceptance of any amendment. CPLP, CPA and/or Partners will not be liable for loss or damage resulting from any amendment to Asia Miles or to these terms and conditions.
  6. Upon becoming an active member of Asia Miles, members will receive a permanent membership card. A fee will be charged for replacing lost or damaged cards.
  7. Members under the age of 18 years will not receive any promotional material.
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Enrolment
  1. Potential members can apply online at www.asiamiles.com or enrol through completing an enrolment form, and can start to quote their membership number and accrue Mileage Credits at that time. However, membership is not confirmed and Mileage Credits accrued will not be honoured until the application to join Asia Miles has been accepted and processed by CPLP.
  2. Enrolment forms are not valid and will not be processed unless completed correctly and hard copy applications are signed by the applicant.
  3. Members will not receive a permanent membership card until they have become active.
  4. Membership of Asia Miles is at the sole discretion of CPLP and CPLP may refuse membership to any applicant.
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Membership Termination
  1. An Asia Miles membership account which has not recorded any activity for a period of 36 months will be suspended and closed without notice, once all remaining Mileage Credits have expired.
  2. Members may terminate their membership at any time by giving written notice to CPLP and returning their membership card, at which time any outstanding Mileage Credits will be cancelled.
  3. CPLP may forthwith terminate the membership of a member and the right of a member to use his/her membership card if a member commits misconduct or fraud, misuses Asia Miles programme benefits and awards, or fails to follow these terms and conditions.  In such circumstances, CPLP shall simultaneously cancel all Mileage Credits of the member.
  4. CPLP may also terminate the membership of a member at its complete discretion and in such circumstances will provide the member with three to six months notice of termination.  Upon expiry of the notice period, all unused Mileage Credits will be cancelled.
  5. Termination of membership for whatever reason shall be without prejudice to the accrued rights and remedies of CPLP, CPA, Partners and the member as at the date of termination.
  6. Upon the death of a member the membership account will be closed and all outstanding Mileage Credits will be cancelled.
  7. If a member has obtained Airline Award Travel or other awards for himself/herself or others through fraud, dishonesty or deceit then the member shall without limitation be liable to CPLP, CPA or Partners for the full price of the Airline Award Travel or other products or services obtained together with all costs and damages incurred or suffered by CPLP, CPA or Partners as a result thereof.
  8. In the event of termination of membership a member must forthwith return his membership card to CPLP.
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Award Mileage Credits
  1. To earn Mileage Credits, members must quote their membership number at time of reservation and present their membership card at time of check-in, when paying the bill or upon delivery of Partner products or services. Some Partners may advise of different earning/crediting procedures which should then be followed by members.
  2. If a temporary Asia Miles membership card is presented to earn Mileage Credits, the member is required to use and provide a name that is identical to the one submitted on his Asia Miles enrolment form.
  3. Only certain transactions with Partners are eligible to earn Mileage Credits. These are or will be outlined in the members' guide, Asia Miles website at www.asiamiles.com and from time to time may be specifically published by CPLP and/or Partners.
  4. For promotions restricted to a particular market, residency is determined by the member's preferred mailing address as registered with Asia Miles.
  5. Mileage Credits will only be officially recorded upon the acceptance of an Asia Miles membership application and approval of membership status.
  6. Mileage Credits are not transferable to other airline programmes and CPLP does not accept the conversion of reward points of other airlines to Mileage Credits.
  7. Mileage Credits are not transferable to other non-airline partner programmes.
  8. The reward points of credit and charge card Partners, certain hotel Partners, telecoms Partners and petrol station Partners can be converted to Asia Miles. Details of these Partners and the relevant conversion details can be obtained at www.asiamiles.com.
  9. Members can exchange reward programme currencies between Asia Miles and other points.com partners. In this case, the terms and conditions of points.com will apply.
  10. In order to be eligible for Mileage Credits, Members must make sure that the name used in a transaction especially when printed on airline tickets, exactly matches the name as registered with Asia Miles.
  11. Mileage Credits may take between four to six weeks after travel or transaction to be credited to member's account.
  12. If CPLP incorrectly denies Mileage Credits to a member, then CPLP's only liability will be to provide the member with the number of Mileage Credits originally denied.
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Air Travel Credits
  1. Mileage Credits may only be earned on qualifying air tickets with CPA  and relevant airline Partners. Mileage Credits are not awarded on industry/agency discount, award travel, prize, donation, group or other special discount tickets.  Mileage Credits may also not be awarded on chartered flights and certain codeshare flights as specified by CPLP, CPA or airline Partners from time to time.
  2. Mileage Credits will be awarded based on the Great Circle Distance in miles between the origin and destination airports. For connecting flights that require a change of flight number, the sum of the Great Circle Distance of each segment will form the basis of the Mileage Credit.
  3. The actual Mileage Credits earned by a number is a percentage, based on class flown or fare paid, of the Great Circle Distance as outlined in the members' guide and as published from time to time by CPLP. There is no minimum Mileage Credits guarantee.
  4. Eligibility for 100% or 50% of Economy Class Mileage Credits is based on the fare class booked and shown on the air ticket. Eligible fare classes for Economy Class are listed below:
Airline Partners 100% Economy accrual 50% Economy accrual Effective date
Aer Lingus Y/B/H/K/L/M/V Not applicable 1 Apr 2007
Air China Y B/H/K/L/M/Q/G/S/V/W/U 1 May 2007
Alaska Airlines Y/S/B/M/H/Q/L/V/K/G/T Not applicable 28 Jan 2003
American Airlines® Y/B/C+/G/H/K/L/M/N/Q*/R+/S/V/W/X+ Not applicable 1 Aug 2001
British Airways Y/B/H/T#/W#/E# K/L/M 1 Dec 2007
Cathay Pacific Airways Y/B/H/K/M/L/V Not applicable 5 Apr 2004
China Eastern Airlines Y/K B/E/H/L/M 1 April 2006
Dragonair Y/B/H/K/M/L/V Not applicable 1 Jan 2007
Finnair Y/B/H/K/M/P/T Not applicable 5 Mar 2008
Gulf Air Y/H/K L/M/Q 1 Jun 2004
Iberia Y B/G/H/K/L/M/N/O/Q/V/S/P 1 Jan 2008
Japan Airlines/
Japan Asia Airways/
JALways (International)		 YØ/WØ B/M/K/H/L/X/V/E 1 Oct 2007
Japan Airlines / Japan Transocean Air / JAL Express / J-Air (Domestic) YØ/JØ Y/J 1 Apr 2007
LAN Y/B/H/K^/Mß^/Lß^/Vß^/Sß^/
Nß±^/Qß±^/Oß±^		 Not applicable 1 Nov 2006
Malév Hungarian Airlines Y/B/H/K/M/L/V S/Z/N/Q/O/G/W/T 1 Apr 2007
Mexicana Airlines§ Y/B/M/S/H/Q/K/V/W/L/E Not applicable 1 Dec 2007
Qantas Airways Y/Wæ/Tæ B/H/K/L/M/V/R 1 Apr 2008
Royal Brunei Airlines Y B/H/K/L/N 1 Apr 2007
Royal Jordanian Airlines Y/B H/K/M/V/S 1 Apr 2007
Vietnam Airlines I/Z/Y/W S/B/H/L 1 Oct 2006
+ Fareclasses C, R and X on AmericanAirlines® are upgrades to Business Class but earn 100% accrual.
* Fareclass Q on AmericanAirlines® is not eligible for mileage accrual on Europe point of sale fares.
# Fareclasses T, W and E on British Airways earn 110% accrual.
Ø Fare classes listed for discounted fares on Japan Airlines, Japan Asia Airways JALways, Japan Transocean Air, JAL Express and J-Air will earn 50% Mileage Credits. Fare classes listed are not eligible for Mileage Credits when GV or IT appears on the flight coupon.
^ Fare classes K, M, L, V, S, N, Q, O on LAN are not eligible for mileage accrual on flights that operate wholly within Argentina.
ß Fare classes M, L, V, S, N, Q, O on LAN are not eligible for mileage accrual on flights that operate wholly within Peru.
± Fare classes N, Q, O on LAN are not eligible for mileage accrual on flights that operate wholly within Chile.
§ Fare classes D and A on Mexicana Airlines Business Class earn 100% accrual.
æ Fareclasses W and T on Qantas Airways earn 110% accrual.
Only international flight travel is eligible for mileage accrual.

Additional restrictions in relation to the accrual of Mileage Credits via air travel may apply from time to time and fare classes that accrue and do not accrue Mileage Credits are subject to change. Restriction and changes are published from time to time on the Asia Miles website at www.asiamiles.com and are available upon request from the Asia Miles Service Hotline (+852 2747 3838).

Certain fares and flights are not eligible for earning Mileage Credits. These include industry/agency discounts, award travel, prize, donation, group and other special discounted tickets, chartered flights and certain codeshare flights.

    1. Mileage Credits can only be earned once per ticket or flight in any one frequent flyer programme, regardless of the number of seats purchased or occupied by a member.
    2. Members must travel on the flight using the ticket purchased in order to receive Mileage Credits. Mileage Credits will not be awarded for unused or refunded tickets.
    3. If a member's air travel is disrupted due to reasons beyond the control of CPA or an airline Partner (for example, extreme weather conditions / acts of God) and the member is forced to change carrier, Mileage Credits on the disrupted segments of the purchased ticket will only be credited to the original itinerary. In such circumstances the member will need to mail or fax the original passenger receipt and boarding pass to CPLP.
    4. CPLP and/or all Partners may exclude specific flights from the crediting of Mileage Credits with or without notice to a member.
    5. Airline Award Travel is not eligible to accrue Mileage Credits.
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Non-airline Credits
  1. Mileage Credits that are available and awarded for non-airline transactions will be as specified by each Partner participating in Asia Miles. The earning propositions of individual Partners and what qualifies for non-airline Mileage Credits are outlined at www.asiamiles.com as well as in the members' guide and may be amended from time to time by CPLP.
  2. Members may earn Mileage Credits for each qualifying hotel stay at participating hotel Partners. A hotel stay is defined as any number of consecutive nights at one hotel, regardless of the number of rooms booked during the stay and regardless of the number of occasions the member checks in during the stay. Qualifying stays refer to stays at published, rack, corporate or company rates, and not stays at special, group or discount rates. Members may need to enrol in frequent guest programmes of certain hotel Partners to earn Mileage Credits.
  3. Members may earn Mileage Credits for each qualifying car rental with participating car rental Partners, regardless of the number of days or cars rented. Rentals made at package, travel industry or employee rental rates do not qualify. Rentals may need to be made in conjunction with air travel to qualify.
  4. Non-airline Partners may apply additional terms and conditions in respect of the availability and eligibility of earning Mileage Credits.
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Asia Miles Mileage Transfer and Asia Miles Mileage Renewal
  1. Mileage Credits are valid for three years from the date of accrual.
  2. Mileage Credits are valid for redemption awards as soon as they are credited to a member's account.
  3. Mileage Credits can be transferred to the account of any chosen Redemption Group Nominee. The initial minimum transfer amount of Mileage Credits is 10,000 Mileage Credits at a service fee of USD100, and with further Mileage Credits transferable in blocks of 5,000 Mileage Credits at a service fee of USD50 per block. Transferred Mileage Credits are valid for a further three years from the date of transfer.
  4. Mileage Credits which are about to expire can be renewed for a further three years in minimum blocks of 2,000 Mileage Credits at a service fee of USD10 per block.
  5. All transactions are non-refundable and non-reversible.
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Missing Mileage Requests
  1. Requests for missing Mileage Credits can be entertained only if the membership number was properly quoted at the time of reservation and the membership card was presented at flight/hotel check-in or when paying for other Partner services.
  2. Members can claim missing Mileage Credits for air activities at www.asiamiles.com. For claims relating to Partners other than CPA and Dragonair, supporting documents including ticket copies, original boarding passes or eTicket itinerary receipts for electronic tickets should be faxed or mailed separately.
  3. Alternatively, members can also complete a missing Mileage Credits request form and send it to CPLP together with supporting documents as follows:
    1. Airlines (except CPA and Dragonair) - ticket copy and original boarding pass, or e-ticket itinerary receipt for electronic ticket. For Air China, Alaska Airlines, China Eastern Airlines, Gulf Air and Royal Brunei Airlines, please submit by mail original ticket and original boarding pass or e-ticket itinerary receipt by mail together with the request form.
    2. Hotels*, Health & Beauty*, Travel & Leisure*, Cars & Transport*, Retail* - original receipt (*For Absolute Spa Group, Aerosoles, Columbia, Elemis, Esso and Mobil, Financial Times, GolfBC, Hong Kong Trade Development Council, J Journey, Links Relocations, Marriott International Hotels, Nautica, Petro-Canada, Ponti Wine Cellars, Regal Hotels International, Rockport, Starwood Hotels & Resorts Worldwide, The Economist, TurboJET, and Vogue Laundry, please check directly with the partner concerned)
    3. Dining - original Asia Miles dining receipt or electronically printed restaurant receipt with Asia Miles membership number
    4. Finance & Insurance, Telecoms - please check directly with the partners concerned.
    All documents submitted will be retained for record purposes. Members are required to keep copies for their own reference. Illegible copies will prolong or may prevent the processing of an application.
  4. For missing Mileage Credits from Partners in the categories Finance & Insurance, Telecoms, Health and Beauty, Travel and Leisure, Cars and Transport (including Car Rental) and Retail, members should resolve any issues directly with the Partner concerned.
  5. Missing Mileage Credits requests will only be accepted for processing within six months of the transaction date. Missing Mileage Credits may take six to eight weeks after receipt to be credited to members' accounts.
  6. Requests for missing Mileage Credits can not be entertained for travel completed more than one month prior to the date of the enrolment into the Asia Miles programme.
  7. Missing mileage claims are not allowed with certain Partners in Telecoms, Health and Beauty, Travel and Leisure, Cars and Transport and Retail.
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Asia Miles Dining
  1. Members must dine and pay at the restaurant location in order to earn Mileage Credits. Members staying at hotels and dining in a participating restaurant at that hotel must settle payment separately at the Partner restaurant in order to earn Mileage Credits.
  2. It is the member's responsibility to check an Asia Miles dining receipt (or electronically printed restaurant receipt with Asia Miles membership number) for accuracy and to retain the original customer copy before leaving the Restaurant. CPLP is not liable for Mileage Credit claims in the event of loss of an Asia Miles dining receipt (or electronically printed restaurant receipt) and/or non-presentation of membership card at time of dining.
  3. Mileage Credits are awarded on total food and beverages spend including service charge and taxes (unless otherwise stated). Tips are excluded.
  4. Members must meet a minimum spend criteria per transaction in order to begin earning Mileage Credits and Members can earn Mileage Credits up to a maximum spend per dining transaction. The spending criteria varies according to different countries / territories. Full details can be found at the Asia Miles website at www.asiamiles.com.
  5. Only one Asia Miles dining receipt (or electronically printed restaurant receipt with Asia Miles membership number) will be issued per restaurant bill.
  6. Special functions, catering or banquets e.g. wedding banquets and other dining facilities as may be publicised at www.asiamiles.com or in the members' guide do not qualify for earning Mileage Credits.
  7. Mileage Credits cannot be earned in conjunction with any other restaurant-related promotion or discount. Members are advised to check with the restaurants concerned prior to dining.
  8. Dining Partners may apply additional terms and conditions in respect to the availability and eligibility of earning Mileage Credits.
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Account Statement
  1. Reprints of account statements are available for a period of 12 months from the issue date. A service fee of USD10 or 1,000 Mileage Credits will be charged for every statement reprinted.
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Redemption Groups
  1. A member may nominate up to five individuals at any one time to be a 'Redemption Group Nominee' or 'Nominee'. Nominees are eligible for Airline Award Travel, extra baggage allowance and lifestyle awards.
  2. USD40 will be charged for every change of nomination regardless of the number of individuals changed.  Adding additional Nominees up to the five permitted is not considered a change and no fee will apply. Members can register Nominees online or by completing a group nomination form.
  3. A child or infant Nominee is treated the same as an adult Nominee and requires the same Mileage Credits for award travel. Corporations or other legal entities cannot be Nominees.
  4. Award travel for Nominees must be claimed by the member in the same way as member claims travel for himself or herself. Nominees may not directly claim Airline Award Travel.
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Airline Award Redemption - General Conditions
  1. All Mileage Credits required for Airline Award Travel must be earned by the same member under the same account and pooling of Mileage Credits is not permitted.
  2. Redeeming Mileage Credits for Airline Award Travel is subject to capacity control which may limit the number of seats available for Airline Award Travel. Members acknowledge that CPA and its Partners reserve the right to limit the number of seats made available for Airline Award Travel at their absolute discretion.  In addition, some Partners may impose blackout periods during which Airline Award Travel is not permitted.  CPLP does not guarantee that seats will be available for Airline Award Travel on any particular flight and class or to any particular destination on CPA or any Partner airlines.  Members acknowledge that Mileage Credits may be redeemed through a range of non-airline related awards.
  3. The issuance of tickets for Airline Award Travel is subject to the passenger being responsible for applicable departure taxes, airport or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorised entity. The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of tickets for Airline Award Travel.
  4. Members are eligible for Airline Award Travel only when they clearly indicate the nature and dates of airline awards when making a reservation for the flight desired.
  5. Tickets for Airline Award Travel will be issued only after a reservation is confirmed. Open dated tickets are not permitted for Airline Award Travel.
  6. Tickets for Airline Award Travel will be issued automatically and before the ticketing deadline as determined by CPA and airline Partners, once all the required information has been provided. It should be noted that:
    1. If all such required information is not provided the booking will be cancelled.
    2. Tickets can be arranged within four to 10 days of the preferred departure date at a service fee of USD40 or 4,000 Mileage Credits. No booking will be accepted within three days of the preferred departure date.
    3. Waitlisted flights for Airline Award Travel are not permitted.
  7. All tickets for Airline Award Travel are valid for 12 months from the date of issue, unless otherwise specified. Promotional tickets may have a more restricted validity.
  8. Tickets for Airline Award Travel may be re-issued:
    1. only for travel by the same person
    2. provided no part of the ticket for Airline Award Travel has been used
    3. subject to additional Mileage Credits being required if the new journey belongs to a higher award zone
    4. USD30 or 3,000 Mileage Credits will be charged for ticket re-issuance
    5. subject to having the same expiry date as the original ticket and for use on the same airline
  9. Once tickets for Airline Award Travel are issued, they are non-transferable and non-refundable.
  10. Not all award types are available through all Partners. Members should refer to the Asia Miles members' guide and the 'Redeem Miles' section of www.asiamiles.com for details. Awards may be subject to change or withdrawal.
  11. Certain sectors and destinations for each Asia Miles airline Partner may not be eligible for award redemption.
  12. Certain partner flights are not eligible for redemption.
  13. Tickets for Airline Award Travel are considered used if a member or a Nominee fails to take a reserved flight.
  14. Use of Airline Award Travel is subject to the issuing airline's conditions of carriage and other conditions as specified by the issuing airline.
  15. The sale or barter of Mileage Credits, Airline Award Travel or other programme benefits is prohibited and will result in the forfeiture of all Mileage Credits or awards and the cancellation of membership. Violators will be liable for damages suffered or incurred by CPLP, CPA  and/or Partners.
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Redeeming Airline Award
  1. Members can book their desired awards online or through the Asia Miles Service Hotline at least three days prior to the preferred departure date.
  2. For telephone requests, the member must quote his/her PIN in order to process a redemption request.
  3. Redemption requests from parties other than the member, including Nominees will not be processed.
  4. Member will be charged USD30 or 3,000 Mileage Credits for the issuance of paper tickets where electronic ticketing is available.
  5. Tickets for Airline Award Travel will be delivered by registered mail to the member only at the member's registered address. Members must sign for the ticket(s) upon receipt.
  6. Airline tickets can be expedited by express courier for USD30 or 3,000 Mileage Credits.
  7. Travel agencies cannot issue award tickets for Airline Award Travel.
  8. The appropriate number of Mileage Credits will be deducted from a member's account at the time of ticket issuance and not at the time of reservation.
  9. Members should immediately report any suspected unauthorised award claims. CPLP will decide at its discretion what action, if any, will be taken. CPLP may refuse to credit members with Mileage Credits to compensate for any unauthorised redemption should a member in anyway contribute to the unauthorised redemption by negligence or otherwise, including the disclosure of a member's PIN.
  10. Other conditions apply to the issuance of companion and upgrade awards.
  11. To redeem Mileage Credits for extra baggage allowance, members must call the Asia Miles Service Hotline at least 10 days prior to flight departure. Member must quote their booking reference numbers when claiming their extra baggage allowance vouchers.
  12. Extra baggage allowance may also be arranged at the Asia Miles Service Desk at Hong Kong International Airport upon departure, aircraft load permitting.
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Lifestyle Award Redemption - General Conditions
  1. Members may redeem Mileage Credits for certain lifestyle awards including, but not limited to, products, accessories, hotel stays and car rentals as offered at www.asiamiles.com.  All Mileage Credits required for lifestyle award redemption must be earned by the same member under the same account, and pooling of Mileage Credits is not permitted.
  2. Lifestyle awards are subject to availability and the terms and conditions of the respective Partners and CPLP.
  3. Lifestyle awards may carry different validity periods, subject to individual Partner offers. The validity periods are based on Hong Kong time.
  4. Some Partners may impose blackout periods where use of lifestyle awards is not permitted.
  5. The appropriate Mileage Credits will be deducted from the member's account upon receipt of an award request form. Mileage Credits, once deducted from a member's account, will not in any circumstances be returned.
  6. Lifestyle awards will be released/forfeited if redemption details are required but not confirmed by CPLP or respective Partners by the specified deadline.
  7. Lifestyle awards once provided to a member cannot be exchanged for other awards or cash.
  8. Lifestyle awards cannot be used to earn Mileage Credits.
  9. Any lifestyle award not used within the validity period will be forfeited and cannot be exchanged for cash or any other form of payment.
  10. A lifestyle award can be redeemed only by the redemption letter recipient, sent in accordance with clause 5 of "Redeeming Lifestyle Awards" below, whose name will appear at the top of the letter. For some awards, a third party, authorised by the member, may collect the lifestyle award on behalf of the member if such provision is stated on the redemption letter.
  11. For those awards with delivery service, the relevant Partner will make delivery arrangement directly with the recipient and the delivery lead time is varied by different Partners.  An email will be sent to member's registered email address for confirmation.
  12. All Lifestyle awards are manufactured or provided on behalf of Partners and other third parties. CPLP is neither the supplier nor manufacturer of any lifestyle award(s) and excludes all liability in respect of (i) the quality, merchantability or fitness for purpose of any product-related lifestyle award; (ii) the quality of any service-related lifestyle award.  In particular, CPLP does not warrant that any service-related award will be provided with reasonable care and skill.
  13. CPLP is not responsible or liable in any way for any warranty provided with a redeemed lifestyle award(s). Members are advised to contact Partner(s) or suppliers directly should there be any query or dispute concerning the product warranty and maintenance.
  14. In case of dispute relating to lifestyle awards, without prejudice to clauses 12, 13 of "Lifestyle Award Redemption - General Conditions" and "Exclusion and Limitation of Liability", the sole liability of CPLP and/or CPA in respect of any defect in or failure of any product or service related lifestyle award or for any loss, injury or damage attributable, directly or indirectly, thereto is limited to the period of 12 months from receipt of the award and limited to making good the defect or failure by (at CPLP's option) replacing the product or procuring the performance of the service or crediting the member with the Mileage Credits redeemed.
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Redeeming Lifestyle Award
  1. The Asia Miles website at www.asiamiles.com features specific lifestyle awards. A member should complete and submit a lifestyle award request form online. A member must quote his/her PIN in order to process a redemption request.
  2. Alternatively, members may contact service center by phone, fax or mail. A lifestyle award request form will be sent to the member and this should be completed and returned to the service center by mail/fax. A lifestyle award request form is not valid unless signed by the member and will not be processed until the signature has been obtained.
  3. Redemption requests must be made directly by a member. Redemption requests from parties other than the member, including Nominees, will not be processed.
  4. Top-Up option is available for lifestyle award redemption and is subject to the terms and conditions set out in "Asia Miles Top-Up" below.
  5. Upon receipt of an award request form, CPLP will issue an email confirmation to the member or appointed Nominee should the award be available. It will take at least seven days to process a lifestyle award request and deduct Mileage Credits. After the Mileage Credits deduction, your redemption letter will be mailed out to your registered address within the next working day. Please allow up to two weeks for delivery, depending on postal service and mailing location.
  6. Redemption letters will be sent by post but may be sent by express courier for USD30 or 3,000 Mileage Credits.
  7. If the redemption letter is lost, a replacement letter will be issued at a service fee of USD30 or 3,000 Mileage Credits.
  8. For lifestyle awards that require an advance reservation, members must first contact the respective Partners to confirm a reservation prior to making the award request. The respective 'no-show' and cancellation policies of each partner may apply.
  9. The original copy of a redemption letter and Asia Miles membership card must be presented upon collection or use of a lifestyle award.
  10. Lifestyle award redemptions are transferable only to Redemption Group Nominees, unless otherwise specified; or a third party as stated on the redemption letter. For Nominees using a lifestyle award, the original redemption letter and a photocopy of the member's card must be provided at time of redemption, unless otherwise specified in the redemption letter.
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Asia Miles Gift Miles
  1. Asia Miles Gift Miles is eligible for Asia Miles members who have at least one partner activity (either airline or non-airline) recorded in their account for the last 12 months.
  2. Gift Miles are sold in blocks of 500 Mileage Credits at USD16.25 per block, with a minimum purchase of 1,000 Mileage Credits and a service fee of USD20 per purchase.
  3. In a calendar year, a member can purchase no more than 15,000 Mileage Credits for his/her own account, and receive no more than 30,000 Mileage Credits from a third party.
  4. Gift Miles will appear in the recipient's Asia Miles account within 24 hours of the transaction.
  5. All transactions are non-refundable, non-reversible and non-transferable.
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Asia Miles Top-Up
  1. Members who have 70% of the Mileage Credits required to redeem an award can purchase the remaining 30% in blocks of 2,000 Mileage Credits at USD60 a block.
  2. A member can only purchase Mileage Credits at the time of making an award request.
  3. The purchased Mileage Credits must be used against the award being requested. Once the Mileage Credit have been issued, they must be redeemed immediately. No refunds are permitted.
  4. The purchased Mileage Credits may be used towards any Asia Miles award and promotion as specified by CPLP from time to time.
  5. Any Mileage Credits not used toward the award will remain in the member's account and the remaining balance cannot exceed 2,000 Mileage Credits.
  6. The purchase of Mileage Credits will be confirmed on the member's statement as a merchandise sale.
  7. The foregoing of a Top-Up option is applicable to both Airline Travel Award and lifestyle awards, but not to charity donations.
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Asia Miles for Charity and Environment
  1. Members may donate Mileage Credits to certain charity organizations designated by CPLP from time to time, the minimum donation to each charity being 10,000 Mileage Credits with further increments of 5,000 Mileage Credits being allowed. For the Fly Greener programme, the Asia Miles contribution is calculated based on the length of the journey and your cabin class or one-off with the redemption range from 100 to 999,999 miles.
  2. The total Mileage Credits value of a donation cannot exceed the total Mileage Credits accrued and available in a member's account at time of a request.
  3. Only members can donate Mileage Credits for charity, this facility not being available to Nominees.
  4. A member may not donate Mileage Credits to other individual members.
  5. Mileage Credits have no cash value and are not tax-deductible.
  6. CPLP will not levy any administration fees in respect of charity donations or contributions to the Fly Greener programme,with Mileage Credits. Members should allow seven days for Mileage Credits to be deducted from their accounts. Thereafter, the donation or contribution will be reflected in the member's statement as a redemption activity.
  7. All donations will be considered final and non-reversible once the Mileage Credits are deducted from an account.
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Service Fees
The following is a summary of service fees for your reference:
Type of Service USD Mileage Credits
Asia Miles Membership Card Replacement 20 2,000
Statement Reprint 10 1,000
Redemption Group Change
Applicable every time a change is made after five nominations, regardless of the number of changes.
 40 N/A
Express Airline Award Ticket Issuance
Applicable if tickets are requested to be issued within four to 10 days of departure.
 40 4,000
Express Airline Award Ticket Delivery
Applicable if member requests to have ticket delivered by courier.
 30 3,000
Airline Award Ticket Re-issuance
Applicable only for change of routing, subject to change having the same expiry date as the original ticket and being on the same airline.
 30 3,000
Extend Airline Award Ticket Validity
Extension application must be made before ticket expiry date (CPA flights only). Maximum extension is 30 days from the original ticket expiry date.
 30 3,000
Paper Tickets
Will be charged if member requests issuance of paper ticket where electronic ticket is available.
 30 3,000
Express Lifestyle Award Redemption Letter Processing
Applicable if member requests to receive a lifestyle award redemption letter within seven days by express courier.
 30 3,000
Lifestyle Award Redemption Letter Re-issuance
Applicable if a lifestyle award redemption letter is lost.
 30 3,000
Asia Miles Mileage Transfer
Initial minimum block transfer of 10,000 Mileage Credits. Further Asia Miles transfer in blocks of 5,000 Mileage Credits.
100
50 (per block)
N/A
N/A
Asia Miles Mileage Renewal
Renewal in blocks of 2,000 Mileage Credits
10 (per block)
N/A
Asia Miles Gift Miles
Sold in blocks of 500 Mileage Credits
Minimum purchase of 1,000 Mileage Credits
Service fee per purchase
16.25 (per block)

20
N/A
N/A
N/A
Asia Miles Top-Up
Sold in blocks of 2,000 Mileage Credits
60 (per block)
N/A
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Airline Award - Award Miles Requirements
  1. For Round Trip awards, upgrade awards and Companion Award Travel on single or dual carriers, the award miles requirements are based on the One Way actual miles between the origin airport and destination airport. Where the sum of the outbound One Way distance and the inbound One Way distance are not the same, the longer distance shall be used to determine the award zone.
  2. The member or the Nominee may make two stopovers, two transfers or one open-jaw at either the origin, en route or turnaround point on all airline Partners except Air China and Iberia where no stopovers or open-jaws are permitted (should include CA – no stopovers or transfer allowed). If the open-jaw is at the origin, the member or Nominee must return to the country of origin, though not necessarily to the same city. The member must depart from the intermediate point on the next available connecting flight. The preceding is all subject to airline Partners' terms and conditions. For the purposes of this clause, open-jaw means a flight itinerary where the departure city is different from the returning city, or alternatively, the destination city that a passenger arrives in is different from the one he/she returns from on the return portion of the trip.
  3. For multiple sector award travel, the Mileage Credits required are that of the highest class booked in any single itinerary.
  4. For One Way award travel, the sum of the total sectors to be flown will count for redemption purposes. In such circumstances, only one en-route stopover is allowed.
  5. To redeem a oneworld Multi-Carrier award, the total Mileage Credits required in determining the award zone is the sum of the sector distance (between the origin and destination airports) of all sectors in the itinerary. The member or Nominee can make a maximum of five stopovers. In addition, two transfers and two open-jaws are permitted.
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Airline Award - Companion Tickets
  1. If members purchase a First or Business Class ticket for travel, they can also redeem Mileage Credits for a companion to accompany them. The companion must travel on the same flight, date and class of service.
  2. The companion passenger need not be a Nominee in the member's redemption group.
  3. Only one ticket for Companion Award Travel is allowed for each member's purchased ticket.
  4. When making a claim for a Companion Award Travel, the member must provide all his/her travel details and ticket details of the fare paying ticket to CPLP.
  5. Redemption, prize, group, industry/agency discount or other free tickets cannot be used to qualify for redemption of a companion award ticket.
  6. The rules governing purchased tickets also apply.
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Airline Award - Upgrades
  1. Members can redeem Mileage Credits for an upgrade to the next higher class of travel from the original class of ticket purchased in eligible fare classes. Upgrade awards are subject to availability at the time of upgrade award reservation.
  2. Members can contact CPLP to check upgrade award seat availability before purchasing a ticket from either an airline or travel agent. However, to confirm the upgrade award booking, members must have on hand a seat confirmed and ticket issued in an eligible fare class in the lower class of travel on the same flight. Upgrades may be booked online through www.cathaypacific.com, www.dragonair.com or through Asia Miles Service Hotline. Reservations may be made up to 10 days prior to the preferred departure date.
  3. Mileage Credits for upgraded travel will be awarded based on the original class of service purchased and in accordance with these terms and conditions.
  4. Redemption, group, industry/agency discount or other free tickets cannot be used to obtain an upgrade award ticket.
  5. Fares for infants below two years of age that do not occupy a seat are not eligible for an upgrade. Members must purchase a child fare for infants if they wish to request an upgrade award.
  6. The rules governing purchased tickets also apply.
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Airline Award - Extra Baggage Allowance
  1. Award zones are based on One Way distance between origin and destination.
  2. Members may redeem Mileage Credits for extra baggage allowance on a per flight segment basis on all CPA and Dragonair marketed and operated flights, subject as always to availability and loading. Joint Venture flights are excluded from this award and a member may only redeem Mileage Credits for a maximum 100kg of luggage or two pieces of baggage per redemption per flight segment.
  3. CPA's excess baggage allowance is not valid for use on Dragonair, and vice versa.
  4. The same redemption rate applies for all classes of travel and for all members.
  5. This award is only available on journeys where the first sector is a CPA or Dragonair flight.
  6. Normal redemption rules apply unless otherwise stated.
  7. Mileage Credits for unused baggage allowance are not refundable or transferable.
  8. Extra baggage allowance vouchers are valid for one month from date of issue, but only for travel on the original itinerary.
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iAuction
  1. CPLP operates a facility for the auctioning of Asia Miles award products and services and the bidding for such products and services using Mileage Credits as the accepted currency on the Asia Miles website at www.asiamiles.com. The Asia Miles auction of award products and services on the site is governed by the 'Auction User Agreement', which is placed on the website. Specific terms and conditions apply to products and services auctioned through the site as set out in the 'Auction User Agreement' or as otherwise placed on the website.
  2. Members must be at least 18 years of age in order to participate in auctions on the Asia Miles website.
  3. All bids will be checked prior to acceptance to ensure sufficient Mileage Credits.  Once placed, all bids are non-retractable.
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Partner Promotions
  1. CPA and Partners may run promotions from time to time offering bonus Mileage Credits.  Qualification for these bonus Mileage Credits is subject to the terms and conditions of each individual promotion.  Where a promotion requires pre-registration, bonus Mileage Credits will only be credited if Members complete the registration process at the Asia Miles website prior to travel or consumption of a Partner's products and services.
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Data Privacy and Miscellaneous
  1. The personal data supplied by members is required for the operation of Asia Miles and related loyalty programmes. This includes mileage tracking and management and award ticket issuance. Personal data may also be used for ongoing research, programme development and to communicate news and information to members. Failure by members to provide or keep up-to-date required data may result in CPLP being unable to offer Asia Miles membership and associated benefits. In such cases, membership may be terminated.
  2. All information is managed in accordance with the Hong Kong Personal Data (Privacy) Ordinance and CPLP's Data Privacy Policy which can be found at www.asiamiles.com.  Such Data Privacy Policy is deemed incorporated into the contract between CPLP and a member. Information may be passed to supplier and Partner organisations to facilitate communications of news and information to members. Members have the right not to receive such communication from either CPLP, CPA or other Partner organisations.
  3. Members have the right to request to review and correct any personal data held by CPLP. In such circumstances, members should complete a data access request form available from CPLP. An administration fee may be charged for the processing of these requests.
  4. Members are responsible for keeping CPLP up-to-date on their correct communication/postal address. CPLP is not responsible for any loss as a result of a member's failure to notify of a change in address.
  5. Members will be issued with a confidential Personal Identification Number (PIN). Member must ensure that this number is not disclosed to any unauthorised parties. CPLP cannot be held liable for the consequences of any unauthorised disclosure of the PIN by members or unauthorised use of the PIN, including unauthorised redemption of Mileage Credits.
  6. Members may incur a tax liability or disclosure obligation through use of Asia Miles.  CPLP reserves the right to provide any tax authorities with full details of any members accrual and redemption of Mileage Credits, on request of a tax authority.  CPLP excludes all liability for cooperating with tax authorities in this manner.
  7. Mileage Credits and all rights of title to and property in such Mileage Credits, remains with CPLP at all times and never passes to the member.
  8. Risk in respect of theft, or unauthorised or fraudulent redemption associated with Mileage Credits passes to the member as soon as Mileage Credits are accrued in a member’s account.
  9. Except as provided in these terms and conditions Mileage Credits are not transferable in any way, and cannot be bequeathed, devised or otherwise transferred by operation of law.
  10. The failure by CPLP to exercise or enforce any right herein contained shall not be deemed to be a waiver thereof nor shall it affect CPLP's entitlement to take any subsequent action in respect of that right or of any other right.
  11. Should any provision of these terms and conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.  All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
  12. These terms and conditions constitute the entire agreement and understanding of CPLP and a Member in respect of Asia Miles and supersede all prior written or oral representations, agreements or understandings between them relating to the subject matter of these terms and conditions (including any misrepresentation made by CPLP), other than any fraudulent misrepresentation made by a party to induce the other party to enter into these terms and conditions.
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Exclusion and Limitation of Liability
  1. CPLP, CPA and/or Partners shall not be liable to any member or Nominee or companion for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the Asia Miles programme the provision or the refusal to provide any benefits, and awards and the use of awards, whether such loss, damage or expense is caused by negligence or otherwise, and whether CPLP, CPA and/or Partners have any control over the circumstances giving rise to the claim or not.
  2. Subject to clause 1 of "Exclusion and Limitation of Liability" above and any applicable limitations under the Warsaw Convention or under the carrier conditions of travel, CPLP, CPA and/or Partners liability in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions under the Asia Miles programme including provision and use of awards, shall be limited to re-crediting the value of the Mileage Credits redeemed by the member in connection with which the matter arises.
  3. CPLP will endeavour to ensure the availability of products and services provided by Partners but will not be liable for any loss arising from the failure by Partners to provide such products and services. Where a member uses the services provided by a Partner, their terms and conditions will apply and CPLP will not be liable for any loss.
  4. For the avoidance of any doubt, nothing in these conditions shall exclude liability for death or personal injury caused by negligence. All terms expressed or implied by statute or otherwise on the part of CPLP, CPA and/