Terms and Conditions

This website is owned and operated by Asia Miles Travel Services Limited (Licence No.353953) (“Asia Miles Travel Services”). These Terms and Conditions should be read before using this website. You should review the entire Terms and Conditions on this website. Your use of this website indicates your agreement to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions or to any of the related documentation linked or other restrictions notified to you during the course of your use of this website , you are not permitted to, and agree not to, use or access this website. These Terms and Conditions apply to all aspects of the booking process with Asia Miles Travel Services and are subject to the laws of Hong Kong. If you redeem a product and/or services from this website, additional terms will apply. Each redemption will have its own Terms and Conditions of Sale and these will have some variations depending on the category of the redemption. The applicable specific terms (such as cancellation policy, etc.) will be specified separately under the Rate Conditions tab and shall be used in conjunction with these main Terms and Conditions.


 
Non-air travel award redemption - Terms and Conditions

General Terms and Conditions:

 

  1. Asia Miles Travel Services has contracted with independent contractors (“Suppliers”) to provide hotel accommodation, car rentals, local tours/ activities and other land services. Neither Asia Miles Travel Services, Asia Miles Limited nor any of its subsidiaries or affiliates, (together hereafter referred to as “Asia Miles”) are responsible for any acts and/or omissions of these independent contractors, their employees, agents, servants or representatives, and Asia Miles will accept no responsibility or liability in respect of either person or property for any loss, damage, injury, accident, delay or irregularity however occasioned, sustained or suffered during or on any land services, or in the carrying out of any such arrangements booked by or through Asia Miles Travel Services. For the avoidance of doubt, this clause does not seek to exclude liability for death or injury to the extent caused or contributed to by the negligence of Asia Miles or its employees.
  2. These terms and conditions apply equally to you and to all persons named in your booking for any non-air travel redemptions.
  3. Asia Miles Travel Services reserves the right not to accept customers or bookings at its discretion. Asia Miles Travel Services may also cancel bookings but will in such circumstances provide a full refund of Asia Miles.
  4. All mileage credits required for non-air travel awards must be earned by the same member under the same account; pooling of mileage credits is not permitted.
  5. Redemption of mileage credits for non-air award travel is subject to a Supplier’s inventory, which may limit availability. Asia Miles Travel Services and its partners reserve the right to limit such inventories at their discretion, including imposition of blackout travel award periods .
  6. Non-air travel confirmation vouchers are subject to a member paying any additional applicable taxes, fees, surcharges and other fees as necessary, plus all other expenses, incidentals and charges, claims or liabilities arising in relation to the booking.
  7. Subject to Clause 6, Asia Miles Travel Services provides the website to allow you to browse different types of non-air travel services and make reservations with the suppliers of such non-air travel. By making a booking through the website, you make an offer to redeem a reservation with the number of Asia Miles required for such reservation and such other terms and conditions stated on the website, which shall become a binding contract when accepted by Asia Miles Travel Services, which in turn means the reservation has been confirmed by the supplier. We will indicate the acceptance of your booking via an e-mail confirmation (with a relevant voucher for the non-air service).
  8. Unless otherwise stated, changes to bookings are allowed for a service fee, subject to product availability, as outlined in the section “Service Fees”.
  9. Asia Miles credits cannot be earned with non-air travel awards.
  10. The sale or barter of non-air travel awards benefits is prohibited. Violators will be liable for damages suffered or incurred by Asia Miles and/or its Suppliers.
  11. Asia Miles Travel Services is not responsible for arranging or providing any insurance in relation to any non-air travel award services/products.
  12. It is expressly declared that Asia Miles Travel Services act as agents for the owners or contractors providing the services acquired hereunder and all vouchers issued for any non-air travel services are subject to the terms and conditions under which such services are offered or provided. You shall be deemed to have consented to such terms and conditions upon acceptance of the tickets.
  13. If you make a booking with Asia Miles Travel Services, Asia Miles Travel Services will record your personal details and this information will be used and processed in accordance with Asia Miles Travel Services’ data privacy policy. Such policy may be revised by Asia Miles Travel Services from time to time and the updated version will be posted on the Asia Miles Travel Services website. Any revised version of the Asia Miles Travel Services Customer Privacy Policy shall be effective from the date of publication on the aforementioned website.
  14. These Terms and Conditions set out the full extent of Asia Miles Travel Services’ obligations and liabilities in respect of the supply and performance of services and there are no warranties, conditions or other terms that are binding on Asia Miles Travel Services except as expressly stated in these terms and conditions. Any warranty, condition or other terms concerning the services which might otherwise be implied into or incorporated in the contract between us by statute, common law or otherwise is hereby expressly excluded.
  15. Nothing in these terms and conditions and in the contract between Asia Miles Travel Services and you shall limit or exclude Asia Miles Travel Services’ liability for death or personal injury caused by its negligence. This clause is also subject to any mandatory provisions of local law in the country where services are delivered which do not permit the limitation of liability in cases of wilful misconduct or negligence.
  16. Subject to the above and to such extent as permitted by applicable law, Asia Miles Travel Services will not be liable under the contract between us or otherwise for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising or for any damage caused by any product or failure of such product to perform and whether caused by tort (including negligence), breach of contract or otherwise.
  17. To such extent as permissible by applicable law and subject to the above, Asia Miles Travel Services shall not be liable to you or any third party for any loss or damage however caused which may be directly or indirectly suffered in connection with use of the website, any purchase of services or the delivery of such items.
  18. Asia Miles Travel Services shall have the right and sole discretion to amend these terms and conditions on notice . Any revised version of these terms and conditions shall be effective on this website and shall apply to all redemptions thereafter.
  19. Asia Miles Travel Services shall be relieved of all liabilities and obligations resulting from any event of Act of God, war, riot, civil commotion, acts of terrorism, compliance with any law or government order, rule, regulation or direction, accident, flood or storm, strikes, hostilities, accident or other circumstances beyond the control of Asia Miles Travel Services and shall not be obliged to refund any amount paid by you or any unused portions of the service provided by the hotel you in such circumstances.
  20. These terms and conditions shall constitute the entire agreement between Asia Miles Travel Services and you. Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Asia Miles Travel Services.
  21. Neither party’s failure to enforce any term of the contract between us constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
  22. In the event of any inconsistency between this English version of the Terms and Conditions and any foreign language translation, the English version shall prevail.
  23. These terms and conditions are governed by the laws of the Hong Kong Special Administrative Region and the parties hereby submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region, subject always to any mandatory provisions of local law in the country where you are located that stipulate that the relevant local law should apply and/or that the local courts should have jurisdiction.

 

Hotel Award Terms and Conditions:

 

  1. A hotel award covers the room package charges and room taxes. All additional taxes and incidental charges of a personal nature, such as room service, mini-bar and in-room movies, are the responsibility of the member and must be paid by the member directly to the hotel and in accordance with the payment terms and conditions of such hotel.
  2. A valid passport or local ID and credit card are required for check-in at the hotel.
  3. A hotel award is subject to availability; restrictions may apply.
  4. Room availability is subject to limits set by Asia Miles Travel Services, hotel partners and related suppliers; blackout periods may apply.
  5. Refundable Room bookings may be amended/modified, subject to Asia Miles Travel Services service fees, in addition to any fees levied by the hotel partner and related suppliers.
  6. To amend, modify or cancel a refundable reservation, members should contact the Asia Miles Travel Services service centre prior to the cancellation deadline listed on the Booking Confirmation prior to check-in in the country of which the hotel is located. Any amendment, modification or cancellation after the stated deadline will not be permitted and booking is non-refundable.
  7. No-shows are non-refundable.
  8. Hotel standards may vary in different destinations; hotels or resorts and standards in one city cannot be compared directly with those in another city. The star rating of a hotel is only indicative and a guide to the level of comfort at a hotel and Asia Miles Travel Services does not independently assess star ratings.
  9. Room type stands for the type of room Asia Miles Travel Services has contracted with individual hotels. For example, "Run of House" means that room type will be assigned by the hotels, subject to availability at the time of check-in.
  10. Information on hotel facilities is provided by the individual hotel. Asia Miles does not accept responsibility if any of the listed facilities is not available during your stay or is otherwise not as described in this website. Asia Miles cannot guarantee that all information is accurate, complete, correct or up to date, nor can Asia Miles be held responsible for any errors, interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the hotel information displayed on this website. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the website inaccurate or outdated. This website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any hotel listed on the website. Asia Miles hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any hotels listed on its website. EPS Terms and Conditions: https://developer.expediapartnersolutions.com/terms/en

 

Car Rental Award Terms and Conditions:

 

  1. Car rental award covers the basic cost of the rental (period rate, mileage allowance and mandatory taxes) subject to additional mileage charges, taxes and surcharges at the time of rental.
  2. Asia Miles car rental rewards do NOT include optional products (such as loss damage waiver, one-way service fees, additional driver surcharge, etc.) or optional equipment (such as ski racks, child seats, etc.), and do NOT include charges for such optional products/equipment. If you require such optional services/products, requests should be made directly to the vehicle rental company before you collect the vehicle. Please contact:
    Hertz Reservation Office, Hong Kong
    Phone: +852 25252838
    Fax: +852 25252100
    e-mail: booking@hertz-gsa.com.hk
  3. A valid passport or local ID, national driving licence, International Driving Permit (if applicable) and credit card are required at time of rental pick-up.
  4. Vehicle availability is subject to limits set by Asia Miles and vehicle rental partners; blackout periods may apply.
  5. Car rental awards are subject to availability; restrictions may apply.
  6. To amend/modify or cancel a vehicle booking, members should contact the Asia Miles Travel Services service centre prior to the cancellation deadline of 48 hours prior to pick-up in the country in which the vehicle rental company is located , after which any amendment, modification or cancellation is not permitted and non-refundable . Amendments/modifications are subject to Asia Miles service fees in addition to any fees levied by the vehicle rental partner.
  7. If members pick up the vehicle an hour or more later than the expected collection time, vehicle rental company may reallocate the car to others. Member may have to wait for a new car i.e. subject to availability.
  8. No-shows are non-refundable.
  9. No mileage refunds will be given for early rental return/drop-off.
  10. Members must comply with the vehicle rental company's Terms and Conditions, including, without limitation, standard age (25 years old), driver and credit card requirements of the rental company.
  11. Car Rental Awards are applicable to same pick up & drop off location only.

 

Experience Award Terms and Conditions:

 

  1. An experience award covers the basic cost of the local tour/activity experience and local taxes. Unless otherwise specified, prices do not include any additional local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. All additional taxes and incidental charges of a personal nature are the responsibility of the member and must be paid by the member directly to the tour operator and in accordance with the payment terms and conditions of tour operator.
  2. A valid passport or local ID and credit card are required for joining the experience.
  3. An experience award is subject to availability; restrictions may apply.
  4. Experience award availability is subject to limits set by Asia Miles Travel Services, the local tour/ activity operator and related suppliers; blackout periods may apply.
  5. Unless otherwise stated, experience award bookings may be amended/modified, which are subject to Asia Miles Travel Services service fees, in addition to any fees levied by the partner and related suppliers .
  6. To amend/modify or cancel a refundable reservation, members should contact the Asia Miles Travel Services service centre prior to the cancellation deadline of 48 hours prior to the check-in in the country in which the experience is located , arrival or day of which the tour/activity commences, after which any amendment/modification or cancellation is not permitted and non-refundable.
  7. No-shows are non-refundable.
  8. Information on the experience award details is provided by the partner, supplier or individual local tour/ activity operator. Asia Miles does not accept responsibility if any of the listed facilities is not available during your experience or is otherwise not as described in this website. Asia Miles cannot guarantee that all information is accurate, complete, correct or up to date, nor can Asia Miles be held responsible for any errors, interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each partner, supplier or local tour/ activity operator remains responsible at all times for the accuracy, completeness and correctness of the travel experience information displayed on this website. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the website inaccurate or outdated. This website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any experience listed on the website. Asia Miles hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any experience listed on its website.

 

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Discount for Asia Miles and selected Cathay Pacific Co-branded Credit Cardholders

1.     Principal cardholders of Asia Miles Co-branded Credit Card, Cathay Pacific Visa® Card (United States) and RBC® Cathay Pacific Visa Platinum Card (Canada) can enjoy 10% discount on hotel, car rental and experience awards

2.     The Discount Redemption for Travel Awards is subject to the terms and conditions in the section titled “Asia Miles Co-branded Credit Card Redemption Privileges”.

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Service Fees

The following is a summary of service fees for your reference:

 

Type of Service Online Other channels*
Mileage Credits Mileage Credits
Cancellation of Asia Miles Travel Services hotel, car rental or experience awards (Refundable Booking)

Applicable to partially and fully cancelled bookings
Asia Miles Travel Services Hotel Awards Changes

Check-in/check-out date, room type, hotel, number of hotel rooms, passenger details (Refundable Booking only)
Applicable per each hotel award booking
N/A
Asia Miles Travel Services Car Rental Awards Changes

Pick-up/drop-off date, time, location, car type and/or passenger details applicable per each car rental award booking
N/A
Asia Miles Travel Services Experience Awards Changes

Experience date, time and/or passenger details (Refundable Booking only)
Applicable per each experience award booking
N/A
Online amendment is not available.

*Other channels include Asia Miles Travel Services Service Hotlines, Asia Miles service desks at Hong Kong International Airport and any non-online channels.

 

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Data protection and cookies

Any personal information you supply to us when you use this website will be used in accordance with our Data Privacy & Security Policy. Information about Cookies and the use of Cookies on this website is provided in our Data Privacy & Security Policy.

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Intellectual Property Rights

The pages and contents displayed on this website are the copyright of Asia Miles Travel Services. No part of the site may be reproduced, transmitted or downloaded and saved, except that you may make a single copy of any part of such material once, subject to the following conditions:

  • The material may be used only for private use and for non-commercial purposes.
  • Asia Miles Travel Services retains the copyright and other intellectual property rights that apply to the original material.
  • You may not post any copy in whole or in part on any network computer.
  • The products, technology or processes described on this website may be subject to other intellectual property rights reserved by Asia Miles Travel Services or by other third parties. No licence is granted herein in respect of those rights.

By accessing, browsing and using the website and/or by making a booking through Asia Miles Travel Services you acknowledge and agree to these Terms and Conditions, having read and understood them.

The Terms and Conditions of Hotel booking, the Terms and Conditions of Car rental, the Terms and Conditions of Experience and the Privacy Policy should be read in conjunction with these Terms and Conditions, of which they are an integral part and are hereby included by way of reference. If you do not agree to these Terms and Conditions and/or other terms, please cease use of the website. These Terms and Conditions and other terms included by way of reference – as may be amended from time to time – constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and Asia Miles Travel Services with respect to their subject matters unless explicitly stated otherwise.

All marks which are identified with the symbol ® or TM are either registered trademarks or service marks that belong to or are used by Asia Miles Travel Services Limited. You are prohibited from using such marks without the written permission of Cathay Pacific Airways Limited, Asia Miles Travel Services Limited or Asia Miles Limited.

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Age and Responsibility

You represent that you are of legal age to use the booking facility in accordance with these Terms and Conditions and to create binding legal obligations for any liability you may incur as a result of the use of the website. You are financially responsible for all uses of this website by yourself and those using your information. You will supervise all usage of the website under your name or account. You warrant that all information supplied by you and members of your household in using the website are true and accurate. If you are a minor or otherwise incapacitated please do not use the website.

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Security

You must keep safe and not disclose any password that you use to access the site. If you have reason to believe that your access to the website is no longer secure (e.g. loss, theft or unauthorized disclosure or use of user names, passwords and personal identification numbers), you must promptly change the affected access information and notify us accordingly.


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Appropriate Use

Your access to this website is on a permissive basis, and we reserve the right to withdraw, restrict or amend the services accessible to you on the website without notice at our absolute discretion.

You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within Hong Kong or other jurisdiction from which you are accessing this website. Except as expressly permitted by Asia Miles Travel Services, you shall not use this website for any other purpose.

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Modification to Website

Asia Miles Travel Services may at any time modify any part of the website, including the products and services and the Terms and Conditions at its sole discretion without prior notice, and your continued use of this website will be subject to the Terms and Conditions posted at the time of your use, which will apply to any bookings. The amended content and Terms and Conditions shall automatically be effective once posted. It is your responsibility to check the Terms and Conditions and specified package remarks each time when you book with us. Asia Miles Travel Services reserves the right to deny any person access to and use of the website at any time. If you are dissatisfied with any portion of this website, or with any or all the terms of use, your sole and exclusive solution is to discontinue using it.

Asia Miles Travel Services is not under any obligation to update any content of this website. Although reasonable care has been taken in preparing the information displayed on this website, Asia Miles Travel Services cannot guarantee the accuracy of the information on the website. It is your sole responsibility to contact the relevant employee(s) of Asia Miles Travel Services to verify any information. As such, Asia Miles Travel Services cannot accept any liability or loss arising from any error, omission or inaccuracy found in this website.

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Third-party Sites

The access of a third-party Internet site or resource through a hyperlink within this site is done so at your own risk. The contents, accuracy, opinions expressed and additional links listed on those sites are not investigated, verified, monitored or endorsed by Asia Miles Travel Services. Asia Miles Travel Services denies any responsibility for the accuracy, contents, availability or omission of information found on sites that link to or from this website. You should therefore make all enquiries and investigation before proceeding with any online or offline access or transaction with any of these third parties. We do not warrant the security of any information you may forward or be requested to provide to any third party. You irrevocably waive any claims against us for any loss or damage suffered as a result of any access to or interaction with any other websites via this website.

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Travel Resources

Travel resources including, but not limited to, transportation advice, passport and visa requirements found in various parts of this website are based on various publicly available sources and should be used as guidelines only. This type of information is provided solely for your convenience and as a general reference and is not verified or guaranteed as accurate. Travel resources are not updated every day. Asia Miles Travel Services is not under any obligation to update the travel resources on this website. Although reasonable care has been taken in preparing the information displayed on this website, Asia Miles Travel Services cannot guarantee the accuracy of all this information. It is your sole responsibility to verify with the appropriate parties. As such, Asia Miles Travel Services cannot accept any liability or loss arising from any error, omission/or and inaccuracy resulting from the use of the travel resources found in this Website or third-party websites that have hypertext links in or pointed from this website.

We do not authorise the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

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Use of Website and Materials at Own Risk

You use the Website and Materials at your own risk. You must evaluate and bear all risks associated with the use of any Materials, including reliance on the accuracy, completeness or usefulness of any of the Materials.

We endeavour to provide a convenient and functional Website, but we do not guarantee that the Materials will be error-free or that the Website or the server that operates it is free of viruses or other harmful components.

If your use of the Website results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs.

Everything on the Website is provided to you “as is” and “as available” without warranty or condition of any kind, either expressed or implied, including but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under the applicable law.

You acknowledge that use of the Website, the Materials and the Services are subject to the availability of third-party telecommunication systems and service providers over which we have no control. If such third-party systems and services are not available, then the Website, the Materials and the Services we provide may also be interrupted and we shall not be liable for this.


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Warranties

A User hereby warrants as follows

  • that the User shall comply with all applicable laws, statutes, ordinances and regulations regarding use of the Website, Materials and Services.
  • that the User shall use the Website, Materials and Services solely for legal purposes and will not infringe the rights of any third party in using the Website, Materials and Services.
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Limitation of Liability

In no event will Asia Miles Travel Services be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation, or for any liability that cannot be excluded by law.

All software products downloaded from any section of this website or via a link pointed to by this website are downloaded, installed, and used totally and entirely at the user’s own risk.

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Indemnity

You agree to indemnify and hold harmless Asia Miles Travel Services against any and all loss, damage, liability, costs and expenses (including reasonable attorney’s fees) that may be incurred or suffered by Asia Miles Travel Services in respect of any claim arising from

  • your breach of any of the terms and conditions of this Agreement.
  • any dispute arising between you and any other person relating to your use of the Website, Materials or Services.
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Disclaimer

The information contained on this website has been prepared specifically for the purpose of providing information about Asia Miles Travel Services and the services that it offers.

This website has been compiled in good faith by Asia Miles Travel Services from internal and external sources. Whilst Asia Miles Travel Services endeavours to keep the information appearing on this website up-to-date, Asia Miles Travel Services Limited does not make any representation or give any warranty as to the completeness or accuracy of the information that this website contains.

The content is provided 'as is' without any warranty or representation of any kind, either expressed or implied, including, but not limited to any implied warranties or implied terms of merchantability, fitness for a particular purpose or non-infringement.

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Governing Law

These terms and conditions shall be governed by and construed in accordance with the law of the Hong Kong Special Administrative Region.

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