2.1 We will collect and process some or all of the following Personal Data about you:
(a) Information about you and your membership►Your personal information such as your name, gender, date of birth, nationality, contact details, travel document, your membership number, your membership tier with our partner loyalty programmes such as Marco Polo Club, your username and records of your earning and redemption activities, and details about your redemption group nominees, your parents’/guardian’s names and contact details if you are aged between 2-17, photographs and other images, luggage, seat and meal preferences, and any information relating to any special assistance that you require from airline partners such as dietary requirements or health issues;
(b) Your payment details► Payment details used to redeem our travel and lifestyle awards such as card holder name, credit or debit card number and expiry date, account information relating to other payment services (such as online or mobile payment services or virtual currency) and billing and refund information;
(c) Information we collect in relation to your earning of mileage credits► Information about your earning of mileage credits with our programme partners such as airlines, hotel operators, providers of other travel-related services, including services provided by CPA and AML, finance and insurance partners, restaurants and retailers;
(d) Information we collect in relation to your redemption of travel and lifestyle awards► Information about your redemption of awards, including your travel itinerary, hotel selection, car rental and other travel-related services, including services provided by CPA and AML, details of your travel companions or persons assisting you, and your choice of other lifestyle and experience awards e.g. events or concerts;
(e) Your interests, preferences, habits and opinions► Information that we collect about your interests, preferences, habits and opinions, such as your hobbies, destinations and awards including products, services and events you are interested in, your opinion on our offers, your feedback and satisfaction scores regarding your redemption experiences;
(f) Our interactions with you► A record of any interactions and correspondence between us such as calls made through the CPA and AML call centres, any interactions you have with our staff or representatives for research (e.g. conversations with research interviewer), and non-research (e.g. AML events) purposes and any interactions with us or posts that refer to us on social media;
(g) Survey information► Your responses to surveys, research and contests (for examples stories, photos, ideas, etc.) conducted by us or on our behalf or in regards to the partner services you use to earn and redeem mile; and
(h) Your use of our websites, mobile applications and social media platforms► Details of your visits to CPA and AML websites, your use of social media platforms and our mobile applications and other information collected through cookies and other tracking technology including information that you look at. We may also collect information about you that is publicly available online, including your social media profiles.
2.2 Certain Personal Data (particularly payment details, contact information including delivery address and details of your travel documentation when you redeem certain flights) are required for many of our travel and lifestyle awards and if you fail to supply such Personal Data as requested for specific services, we may be unable to deliver redemption awards in full.