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Want to talk to us in person?

Our service desk* locates in the Departure Hall, Terminal 1 of Hong Kong International Airport. Let us know if you need anything from us.
*Our service desk will close effective from 24 November 2019.

Here’s our list of member services

  • Asia Miles membership enrolment

  • Programme information

  • Itinerary changes

  • Redemption ticket issuance and pickup (service available at Aisle B)

  • Miles balance check

  • Account management (e.g. updating personal information)

  • Instant redemption (upgrades, extra baggage and extra legroom seating) on Cathay Pacific and Cathay Dragon flights

  • Claim missing miles for Cathay Pacific and Cathay Dragon flights

  • Redemption bookings

Service desk locations and hours
Aisle B
Open daily from 7am to 11:45pm
 
Give us a call

At your service 24/7

Select your region below to get started. Please note though, service hotlines for some regions may have a special arrangement on their service hours.

If you are calling from a hotel, don’t forget to check if they charge an operating fee before dialing us.

Select your region
Telephone
+61 131 747
Service hours
24 hours
Telephone
+43 720 380 139
Service hours
24 hours
Telephone
+973 16 548 924
Service hours
24 hours
Telephone
+32 2620 8023
Service hours
French
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Telephone
1 (833) 895-3535
Service hours
24 hours
Telephone
+86 400 815 2888
Service hours
24 hours
Telephone
+33 157 329 534
Service hours
French
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Telephone
+49 322 2186 3556
Service hours
24 hours
Telephone
Hong Kong +852 2747 3333
WhatsApp (Cathay Pacific)*
+852 2747 2747
Service hours
24 hours
Remarks
*The Cathay Pacific team will handle your questions when you contact us through WhatsApp
Telephone
000 800 852 1001
Service hours
24 hours
Remarks
Not accessible via mobile phones of the following Telecom provider: BSNL, MTNL mobile, S-Tel, Videocon, Datacom, HFCL Infotel/Ping Mobile, TTSL, Etisalat DB Telecom, and Uninor
Telephone
001 803 852 2765*
Service hours
24 hours
Remarks
* Only accessible via Mobile Indosat IM3
Telephone
+353 (1) 908 0850
Service hours
Mon - Sun: 08:00 - 18:00
Telephone
800 781 921
Service hours
24 hours
Telephone
+81 3 4578 4132
Service hours
Mon - Fri: 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
Enquiries in English are available 24 hours a day, 7 days a week
Remarks
*Local/domestic call charges will be incurred.
Telephone
+352 2730 0178
Service hours
Mon - Sun: 08:00 - 19:00
Telephone
+852 2747 3333
Service hours
24 hours
Telephone
+603 2786 2795*
Whatsapp
852 2747 2747*
Service hours
24 hours
Remarks
* Only accessible via ATUR/Malaysia Telecom
Telephone
+64 800 441 289
Service hours
24 hours
Telephone
1800 1110 2944 (PLDT, Smart Mobile)
1800 8484 7373 (Globe)
Service hours
24 hours
Telephone
+48 225 364 293
Service hours
Mon - Sun: 08:00 - 19:00
Remarks
This number services the following countries/regions:
Croatia, Czech Republic, Denmark, Estonia, Finland, Latvia, Lithuania, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Sweden, Turkey
Telephone
+7 (495) 6209 322
Service hours
Mon - Fri: 10:00 - 18:00
Sat, Sun & Public Holiday: Closed
Telephone
+966 800 850 1309
Service hours
24 hours
Telephone
6347 5830
Service hours
24 hours
Telephone
+27 21 672 2368
Service hours
24 hours
Telephone
+82 1644 8003
Service hours
Mon - Fri: 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
Enquiries in English are available 24 hours a day, 7 days a week
Telephone
2 543 949*
011 2 543 949**
Service hours
24 hours
Remarks
* Within Colombo
** Outside Colombo
Telephone
+41 3 1547 8080
Service hours
French
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

German
Mon - Sun: 08:00 - 18:00
Sat, Sun & Public Holiday: 10:00 - 18:00

Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Telephone
+886 (2) 7752 4883
Service hours
24 hours
Remarks
Applicable to local phones with IDD, not accessible via KG Telecom mobile.
Telephone
001 800 852 2755*
Service hours
24 hours
Remarks
* Not accessible via local payphones
Telephone
+31 70 770 9574
Service hours
24 hours
Telephone
+971 800 049 866
Service hours
24 hours
Telephone
+44 20 7660 8992*
Service hours
08:00 – 20:00
Remarks
* Charges for airtime shall applied if access via mobile
Telephone
1 (833) 933-2244
Service hours
24 hours
What if toll-free services aren’t available where you’re staying?

You can still stay connected and call us at our service hotlines as follows:

  • Local international access prefix +852 2747 3838.
  • Please note though, you may be charged by your phone carrier for long-distance calls.
 
Need any further assistance?

Post queries to us!

Post
Asia Miles, PO Box 1024, Tsuen Wan Post Office, Hong Kong
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