Drop us a message! We’d love to hear from you. Our social media service team goes live Monday to Friday from 9am to 6pm Hong Kong time (GMT+8), except during Hong Kong public holidays.
Our service desk* locates in the Departure Hall, Terminal 1 of Hong Kong International Airport. Let us know if you need anything from us.
*Our service desk will close effective from 24 November 2019.
Here’s our list of member services
Asia Miles membership enrolment
Programme information
Itinerary changes
Redemption ticket issuance and pickup (service available at Aisle B)
Miles balance check
Account management (e.g. updating personal information)
Instant redemption (upgrades, extra baggage and extra legroom seating) on Cathay Pacific and Cathay Dragon flights
Claim missing miles for Cathay Pacific and Cathay Dragon flights
Redemption bookings
At your service 24/7
Select your region below to get started. Please note though, service hotlines for some regions may have a special arrangement on their service hours.
If you are calling from a hotel, don’t forget to check if they charge an operating fee before dialing us.
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed
Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed
Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Sat, Sun & Public Holiday: Closed
Enquiries in English are available 24 hours a day, 7 days a week
Croatia, Czech Republic, Denmark, Estonia, Finland, Latvia, Lithuania, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Sweden, Turkey
Sat, Sun & Public Holiday: Closed
Sat, Sun & Public Holiday: Closed
Enquiries in English are available 24 hours a day, 7 days a week
** Outside Colombo
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed
German
Mon - Sun: 08:00 - 18:00
Sat, Sun & Public Holiday: 10:00 - 18:00
Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
You can still stay connected and call us at our service hotlines as follows:
- Local international access prefix +852 2747 3838.
- Please note though, you may be charged by your phone carrier for long-distance calls.
Post queries to us!