Drop us a message! We’d love to hear from you. Our social media service team goes live Monday to Friday from 9am to 6pm Hong Kong time (GMT+8), except during Hong Kong public holidays.

Want to talk to us in person?

Our service desk* locates in the Departure Hall, Terminal 1 of Hong Kong International Airport. Let us know if you need anything from us.
*Our service desk will close effective from 24 November 2019.

Here’s our list of member services

  • Asia Miles membership enrolment

  • Programme information

  • Itinerary changes

  • Redemption ticket issuance and pickup (service available at Aisle B)

  • Miles balance check

  • Account management (e.g. updating personal information)

  • Instant redemption (upgrades, extra baggage and extra legroom seating) on Cathay Pacific and Cathay Dragon flights

  • Claim missing miles for Cathay Pacific and Cathay Dragon flights

  • Redemption bookings

Service desk locations and hours
Aisle B
Open daily from 7am to 11:45pm

 
Give us a call

At your service 24/7

Select your region below to get started. Please note though, service hotlines for some regions may have a special arrangement on their service hours.

If you are calling from a hotel, don’t forget to check if they charge an operating fee before dialing us.

Select your region

Telephone
+61 131 747
Service hours
24 hours
Telephone
+43 720 380 139
Service hours
24 hours
Telephone
+973 16 548 924
Service hours
24 hours
Telephone
+32 2620 8023
Service hours
French
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Telephone
Service hours
24 hours
Telephone
+86 400 815 2888
Service hours
24 hours
Telephone
+33 157 329 534
Service hours
French
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Telephone
+49 322 2186 3556
Service hours
24 hours
Telephone
Hong Kong +852 2747 3333
WhatsApp (Cathay Pacific)*
+852 2747 2747
Service hours
24 hours
Remarks
*The Cathay Pacific team will handle your questions when you contact us through WhatsApp
Telephone
Service hours
24 hours
Remarks
Not accessible via mobile phones of the following Telecom provider: BSNL, MTNL mobile, S-Tel, Videocon, Datacom, HFCL Infotel/Ping Mobile, TTSL, Etisalat DB Telecom, and Uninor
Telephone
Service hours
24 hours
Remarks
* Only accessible via Mobile Indosat IM3
Telephone
+353 (1) 908 0850
Service hours
Mon - Sun: 08:00 - 18:00
Telephone
Service hours
24 hours
Telephone
Service hours
Mon - Fri: 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
Enquiries in English are available 24 hours a day, 7 days a week
Remarks
*Local/domestic call charges will be incurred.
Telephone
+352 2730 0178
Service hours
Mon - Sun: 08:00 - 19:00
Telephone
+852 2747 3333
Service hours
24 hours
Telephone
+603 2786 2795*
Whatsapp
Service hours
24 hours
Remarks
* Only accessible via ATUR/Malaysia Telecom
Telephone
+64 800 441 289
Service hours
24 hours
Telephone
+48 225 364 293
Service hours
Mon - Sun: 08:00 - 19:00
Remarks
This number services the following countries/regions:
Croatia, Czech Republic, Denmark, Estonia, Finland, Latvia, Lithuania, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Sweden, Turkey
Telephone
+7 (495) 6209 322
Service hours
Mon - Fri: 10:00 - 18:00
Sat, Sun & Public Holiday: Closed
Telephone
+966 800 850 1309
Service hours
24 hours
Telephone
Service hours
24 hours
Telephone
+27 21 672 2368
Service hours
24 hours
Telephone
+82 1644 8003
Service hours
Mon - Fri: 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
Enquiries in English are available 24 hours a day, 7 days a week
Telephone
Service hours
24 hours
Remarks
* Within Colombo
** Outside Colombo
Telephone
+41 3 1547 8080
Service hours
French
Mon - Sun: 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

German
Mon - Sun: 08:00 - 18:00
Sat, Sun & Public Holiday: 10:00 - 18:00

Enquiries in English, Cantonese, Mandarin are available 24 hours a day, 7 days a week
Telephone
+886 (2) 7752 4883
Service hours
24 hours
Remarks
Applicable to local phones with IDD, not accessible via KG Telecom mobile.
Telephone
Service hours
24 hours
Remarks
* Not accessible via local payphones
Telephone
+31 70 770 9574
Service hours
24 hours
Telephone
+971 800 049 866
Service hours
24 hours
Telephone
+44 20 7660 8992*
Service hours
08:00 – 20:00
Remarks
* Charges for airtime shall applied if access via mobile
Telephone
Service hours
24 hours
What if toll-free services aren’t available where you’re staying?

You can still stay connected and call us at our service hotlines as follows:

  • Local international access prefix +852 2747 3838.
  • Please note though, you may be charged by your phone carrier for long-distance calls.
 
Need any further assistance?

Post queries to us!


Post
Asia Miles, PO Box 1024, Tsuen Wan Post Office, Hong Kong

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