• Online enquiry

Drop us a message! We’d love to hear from you. Our social media service team goes live Monday to Friday from 9am to 6pm Hong Kong time (GMT+8), except during Hong Kong public holidays.

Facebook
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Want to talk to us in person?

Our service desk locates in the Departure Hall, Terminal 1 of Hong Kong International Airport. Let us know if you need anything from us.

Here’s our list of member services

  • Asia Miles membership enrolment

  • Programme information

  • Itinerary changes

  • Redemption ticket issuance and pickup (service available at Aisle B)

  • Miles balance check

  • Account management (e.g. updating personal information)

  • Instant redemption (upgrades, extra baggage and extra legroom seating) on Cathay Pacific and Cathay Dragon flights

  • Claim missing miles for Cathay Pacific and Cathay Dragon flights

  • Redemption bookings

Service desk locations and hours
Aisle B
Open daily from 7am to 11:45pm
 
Give us a call

At your service 24/7

Select your region below to get started. Please note though, service hotlines for some regions may have a special arrangement on their service hours.

If you are calling from a hotel, don’t forget to check if they charge an operating fee before dialing us.

Select your region
Telephone
1800 129 264
Service hours
24 hours
Telephone
800 00 524*
Service hours
24 hours
Remarks
* Only accessible via local mobile phones
Telephone
0800 7 8973
Service hours
24 hours
Telephone
1877 631 6283
Service hours
24 hours
Telephone
4006 747 123*
10800 852 2747**
10800 152 2747***
Service hours
24 hours
Remarks
* Mandarin services only, accessible via all phones with IDD service
** Only for China Unicom subscribers, access via local landlines
*** Only for China Telecom subscribers, access via local landlines
Telephone
80 25 1010
Service hours
24 hours
Telephone
0800 909 119
Service hours
24 hours
Telephone
0800 182 6880
Service hours
24 hours
Telephone
Hong Kong +852 2747 3838
800 938038*
Service hours
24 hours
Remarks
* Mandarin service only
Telephone
000 800 852 1001
Service hours
24 hours
Remarks
Not accessible via mobile phones of the following Telecom provider: BSNL, MTNL mobile, S-Tel, Videocon, Datacom, HFCL Infotel/Ping Mobile, TTSL, Etisalat DB Telecom, and Uninor
Telephone
001 803 852 2765*
Service hours
24 hours
Remarks
* Only accessible via Mobile Indosat IM3
Telephone
800 781 921
Service hours
24 hours
Telephone
00531 85 3747
Service hours
8am to 9pm (Hong Kong time GMT+8)
Remarks
  • Callers need to register this number with Softbank, NTT & KDDI in advance and not accessible via NTT payphones
  • Callers in Japan using Softbank should input 0061 before the international access prefix, or 001 if using KDDI; and 0033 if using NTT
Telephone
0800 978
Service hours
24 hours
Telephone
1 800 80 3747*
Service hours
24 hours
Remarks
* Only accessible via ATUR/Malaysia Telecom
Telephone
0800 44 9044
Service hours
24 hours
Telephone
800 17 683*
Service hours
24 hours
Remarks
* DKK5 per call shall apply if access via payphone
Telephone
1800 1855 3838*
1800 765 2747**
Service hours
24 hours
Remarks

For English services only:


* Only for PLDT subscriber and access via landline
** Only for ETPI subscriber and access via landline
Telephone
800 852 3747
Service hours
24 hours
Telephone
0800 99 0647
Service hours
24 hours
Telephone
00798 8521 2743
Service hours
8am to 9pm (Hong Kong time GMT+8)
Telephone
2 543 949*
011 2 543 949**
Service hours
24 hours
Remarks
* Within Colombo
** Outside Colombo
Telephone
020 797 475*
Service hours
24 hours
Remarks
* DKK3 per call shall apply when access via payphone
Telephone
0800 56 3418
Service hours
24 hours
Telephone
00801 85 2747
00801 85 6628*
Service hours
24 hours
Remarks
Applicable to local phones with IDD, not accessible via KG Telecom mobile.
* Mandarin service only
Telephone
001 800 852 2755*
Service hours
24 hours
Remarks
* Not accessible via local payphones
Telephone
0800 022 5710
Service hours
24 hours
Telephone
8000 852 03880
Service hours
24 hours
Telephone
0800 092 3595*
Service hours
24 hours
Remarks
* Charges for airtime shall applied if access via mobile
Telephone
1866 892 2598
Service hours
24 hours
What if toll-free services aren’t available where you’re staying?

You can still stay connected and call us at our service hotlines as follows:

  • Local international access prefix +852 2747 3838 or +800 938038 # (Mandarin service).
  • Callers in Japan using SoftBank should input 0061 before the international access prefix, or 001 if using KDDI, and 0033 if using NTT.
  • Please note though, you may be charged by your phone carrier for long-distance calls.
 
Need any further assistance?

Fax or post queries to us! Our service hours are 9am to 6pm (Hong Kong time GMT+8) from Monday to Friday, except during Hong Kong public holidays.

Fax
+852 2312 0883
Post
Asia Miles, PO Box 1024, Tsuen Wan Post Office, Hong Kong
Need other help?
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