• Online enquiry

Drop us a message! We’d love to hear from you. Our social media service team goes live Monday to Friday from 9am to 6pm Hong Kong time (GMT+8), except during Hong Kong public holidays.

Want to talk to us in person?

We have two service desks in the Departure Hall, Terminal 1 of Hong Kong International Airport. Let us know if you need anything from us.

Here’s our list of member services

  • Asia Miles membership enrolment

  • Programme information

  • Itinerary changes

  • Redemption ticket issuance and pickup (service available at Aisle B)

  • Miles balance check

  • Account management (e.g. updating personal information)

  • Instant redemption (upgrades, extra baggage and extra legroom seating) on Cathay Pacific and Cathay Dragon flights

  • Claim missing miles for Cathay Pacific and Cathay Dragon flights

  • Redemption bookings

Service desk locations and hours
Aisle B
Open daily from 7am to 11:45pm

Aisle H
Open daily from 6am to 9:30pm

Give us a call

At your service 24/7

Select your region below to get started. Please note though, service hotlines for some regions may have a special arrangement on their service hours.

If you are calling from a hotel, don’t forget to check if they charge an operating fee before dialing us.

Select your region

Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Remarks
* Only accessible via local mobile phones
Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Service hours
24 hours
Remarks
* Mandarin services only, accessible via all phones with IDD service
** Only for China Unicom subscribers, access via local landlines
*** Only for China Telecom subscribers, access via local landlines
Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Telephone
+852 2747 3838
800 938038*
Service hours
24 hours
Remarks
* Mandarin service only
Telephone
Service hours
24 hours
Remarks
Not accessible via mobile phones of the following Telecom provider: BSNL, MTNL mobile, S-Tel, Videocon, Datacom, HFCL Infotel/Ping Mobile, TTSL, Etisalat DB Telecom, and Uninor
Telephone
Service hours
24 hours
Remarks
* Only accessible via Mobile Indosat IM3
Telephone
Service hours
24 hours
Telephone
Service hours
8am to 9pm (Hong Kong time GMT+8)
Remarks
  • Callers need to register this number with Softbank, NTT & KDDI in advance and not accessible via NTT payphones
  • Callers in Japan using Softbank should input 0061 before the international access prefix, or 001 if using KDDI; and 0033 if using NTT
Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Remarks
* Only accessible via ATUR/Malaysia Telecom
Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Remarks
* DKK5 per call shall apply if access via payphone
Service hours
24 hours
Remarks

For English and / or Tagalog services only:


* Only for PLDT subscriber and access via landline
** Only for ETPI subscriber and access via landline
Telephone
Service hours
24 hours
Telephone
0800 99 0647
Service hours
24 hours
Telephone
Service hours
8am to 9pm (Hong Kong time GMT+8)
Telephone
Service hours
24 hours
Remarks
* Within Colombo
** Outside Colombo
Telephone
Service hours
24 hours
Remarks
* DKK3 per call shall apply when access via payphone
Telephone
Service hours
24 hours
Service hours
24 hours
Remarks
Applicable to local phones with IDD, not accessible via KG Telecom mobile.
* Mandarin service only
Telephone
Service hours
24 hours
Remarks
* Not accessible via local payphones
Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Telephone
Service hours
24 hours
Remarks
* Charges for airtime shall applied if access via mobile
Telephone
Service hours
24 hours
What if toll-free services aren’t available where you’re staying?

You can still stay connected and call us at our service hotlines as follows:

  • Local international access prefix +852 2747 3838 or +800 938038 # (Mandarin service).
  • Callers in Japan using SoftBank should input 0061 before the international access prefix, or 001 if using KDDI, and 0033 if using NTT.
  • Please note though, you may be charged by your phone carrier for long-distance calls.
 
Need any further assistance?

Email, fax or post queries to us! Our service hours are 9am to 6pm (Hong Kong time GMT+8) from Monday to Friday, except during Hong Kong public holidays.


Fax
+852 2312 0883

Post
Asia Miles, PO Box 1024, Tsuen Wan Post Office, Hong Kong

Need other help?