Marco Polo Club is the loyalty programme of Cathay Pacific. Members can earn Club Points by travelling on Cathay Pacific or through eligible fare classes of other oneworld partners. With more points, you can qualify for higher tiers of the programme to enjoy more travel privileges.
Asia Miles is a rewards programme in which members can earn miles that can be used to redeem a huge range of travel and lifestyle awards. Members of Marco Polo Club are automatically enrolled as Asia Miles members, using the same membership number for accrual and redemption purpose.
Find out more by watching this video or checking this out.
To unsubsribe from emails, please log in to your account, go to “Your communication preference” under "Your Profile" session, click “Edit” to update the preference, and then click “Confirm”.
For security reasons, a membership account becomes locked after an incorrect password is entered three times. You can simply reset your password by clicking "Forgot password?". Your account will be unlocked after you reset your password.
Please click the chat icon in the lower right corner and chat with us to update your email address.
The email containing your reset password link may have gone to your email's trash or junk folder. If you have trouble retrieving the link from those folders, it is possible that our emails are being blocked by your email service provider. Try checking "Why am I not receiving emails from Asia Miles?" under "General questions" in our FAQs for a quick fix solution. If the problem persists, please contact our Asia Miles service hotline, email us, or get in touch via our social media channels for further assistance.
Go to "Your Profile" and select "Personal information", click "Edit" to update your personal details and choose "Confirm" to complete the process.
We suggest that you register with the name shown on the passport you use most frequently for your flight tickets. If you travel with your second passport in the future and wish to claim your miles, you must provide copies of both of your passports to us through email, stating your issues, so that we can help record your name as it appears on your second passport.
Yes! You can download the Asia Miles app from App Store or Google Play to check your Miles balance instantly, or check your registered email (please make sure you've provided us with a valid email address), where we send a monthly Account Summary.
Please ensure that your registered email address is up to date in order to receive your monthly Account Summary. It is also possible that our emails were mistakenly directed to the junk or spam folders of your mailbox. So please check there to potentially recover your Account Summary emails. Alternatively, you can log in to your account, go to "Account overview", and view your "Monthly statements".
With Asia Miles you can redeem non-flight related awards, so you don't have to be travelling to redeem awards. Check out a wide range of awards in the "Redeem awards" section. Alternatively, you can also renew your miles (with service fee applies) from the old time-based system. Upon renewal, the Miles will fall into the new activity-based system.
However, please note that Miles renewal is not applicable for the new activity-based system. Under the new expiry rule that went into effective on 1 January 2020, you will be able to keep your Asia Miles account active so long as you earn or use your Miles once every 18 months. We encourage you to make any transaction through earning or redeeming at your earliest convenience in order to stay active.
To check your monthly statements, simply log in to your Asia Miles account, go to "Account overview", and check your "Monthly statements" going back as far as 12 months.
You can change your membership name by submitting an online enquiry form to us. Follow the steps below:
Select "Update your membership name or date of birth".
Leave us a message stating you need to change your name and attach copies of your new and old passports.
Once we receive your request, we’ll get back to you as soon as possible.
Please submit your cancellation request by emailing us. Any outstanding miles will be cancelled at the same time.
For all new Miles earned from 1 January 2020, the Miles expiry date is automatically extended by 18 months from your last Miles crediting or debiting date. All Miles credited on or before 31 December 2019 will continue to follow the old Miles expiry arrangement, and are valid for three years from the month the Miles are credited.
An Asia Miles membership account without any recorded activity for a period of 36 months will be closed without notice once all remaining Asia Miles have expired.
Please click here to unbind Asia Miles and OpenRice account.
A physical membership card is available on request with a service fee of USD50 or 5,000 Asia Miles. You can send us a request here, or you can download the Asia Miles app from App Store or Google Play to get the mobile membership card.
A mobile membership card can be used in addition to your physical membership card. You can download the Asia Miles app from App Store or Google Play.
Yes, all Asia Miles partners and inflight sales accept our mobile membership card to earn and redeem Asia Miles.
There is no difference, and which card you use comes down to personal preferences. The mobile membership card is simply an alternate way for members to keep the card on hand via their mobile device.
You can register your first five nominees with no fee applied. Thereafter, you can change up to three nominees per membership year with a service fee (online form USD50, other channels USD75). This applies to replacing each existing nominee or registering each new nominee to replace a previously deleted nominee. You may also update a nominee's membership number or title, or delete an existing nominee anytime for free.
Statement / Transaction
Unfortunately no. Your Account Summary will only be sent to the registered email address in your profile.
Asia Miles online statements are updated on a monthly basis and only kept online for a period of 12 months. We recommend you to save your online statements for future reference.
To see promotions, go to our "Hottest offers" page under the main "Discover" section from the menu of the Asia Miles website.
It's easy to earn Asia Miles. Just quote your Asia Miles membership number when making your booking and when you check in at the airport. If your flights and fare classes are eligible, miles will be credited to your Asia Miles account within 4 to 6 weeks after completing your travels. You can check whether your flights and fare classes are eligible in the "Airline partners" section by selecting the airlines you have traveled with.
You can use the “Airline miles calculator” to calculate the number of Asia Miles you can earn on eligible flights and eligible fare class.
Miles credited are based on the fare class booked and shown on the air ticket. Not all fare classes are eligible for Asia Miles. For details refer to the "What you can earn" section under each individual airline partner page. The fare class is normally indicated under the Itinerary section of your flight ticket receipt.
Asia Miles are awarded based on the “great-circle distance” in miles between the origin and destination airports. For connecting or through flights that require a change in flight number, the sum of the “great-circle distance” for each segment will form the basis of the amount of Asia Miles credited.
Airline Miles may not have been credited to your account if you didn't provide your Asia Miles membership number during booking and check-in. To make a claim for these missing miles, log in to your account, go to "Manage your Miles", click "Claim missing Miles", and select "Claim airline Miles". Follow the instructions to complete the process. Just make sure you do so after 7 days, but within 6 months of the travel date. If your claim is successful, the Miles you should have earned will be credited into your account within 6 to 8 weeks. Please note that new members can only claim missing Miles for flights taken within 30 days prior to their enrolment date.
This can be caused by different reasons, such as a name mismatch, a membership number mismatch, ineligible fare class and other similar issues. It is also possible that your flight was ineligible for earning Asia Miles – please refer to the "Airline partners" section to check eligibility. To avoid missing out on Asia Miles due to name mismatches, please make sure that the name on your passport, ticket and membership profile all match each other exactly.
You can submit missing miles requests online for all airline partners. More details on how you should claim your airline miles can be found here.
Depending on the airline partner, you may need to submit the scanned copies of your boarding pass(es) and ticket(s) together with the missing Miles request form.
Please refer to the claim airline Miles page for the required supporting documents of each airline.
These letter codes on boarding passes are just for onboard cabin class identification (e.g., "Y" or "M" represent onboard Economy class for Cathay Pacific). Miles credits, however, are based on the fare class booked and shown on your ticket receipt − not on the boarding pass.
Yes, you can receive Asia Miles for eligible flights completed no more than 30 days prior to the date of your enrolment with Asia Miles.
Asia Miles are only awarded to the member who has flown on the flight. To earn Asia Miles, names on the flight ticket, passport and membership must be identical.
No, miles or points can only be awarded to one frequent flyer or travel reward programme at a time. Therefore, you will need to quote your preferred programme's membership number when you make your reservations and present the same membership card at check-in, in order for eligible flights to be credited to your account.
A codeshare flight is a flight marketed by one airline and operated by another airline. That flight generally carries flight numbers from both airlines. Certain codeshare flights are ineligible for the accrual of Asia Miles. Please check with the relevant airline reservation office to confirm the eligibility status.
It's possible that the web browser you used at the time of your purchase had cookies disabled. Please be sure to accept the merchant site cookies as well. Cookies allow us to track your purchase and without them there's no way for the system to allocate Asia Miles to your account. Your purchase will be processed as follows: within 5 days of purchase, the sale transaction will be acknowledged when you receive a purchase status email from Asia Miles iShop support. The lead-time for the approval of purchase transactions typically takes 120 days, but may take longer depending on the individual merchant. If the transaction is approved by the merchant, Asia Miles will normally be credited to a member's account within 30 days.
Once we receive your missing miles request, your claim will be verified within five working days. You can check your "iShop transaction history" to check the status of your claim.
For untracked purchases: If the claim is valid, we will track the sales again and resend a purchase acknowledgement email to you. Miles will then be credited through the normal flow (i.e. the corresponding merchant will verify the transaction within 120 days. Once you receive the purchase approval email, Asia Miles will then be credited to the member's account within 30 days).
For tracked purchases: Valid claims will be acknowledged by email. Miles credit will then go through the normal flow (i.e. the corresponding merchant will verify the transaction within 120 days. Once you receive the purchase approval email, Asia Miles will then be credited to the member's account within 30 days). If the claim is invalid, we will notify you about why the case is invalid.
Your Asia Miles may be cancelled for a number of reasons. The most common are:
You have returned the products you purchased to the merchant.
Your payment failed or you didn't meet the merchant’s credit check requirements.
Your last website visit with this merchant didn't come from the same page that was directed from the Asia Miles iShop website.
Your transaction didn't meet the merchant’s terms and conditions.
Your transaction has been deemed not for genuine personal use.
You didn’t accept the merchant site cookies.
Unfortunately no. We are unable to retrospectively allocate Asia Miles. Whenever you shop, always try to remember to visit the merchant's website only via the Asia Miles iShop. This allows cookies to track your visit so that we can allocate Asia Miles to your account accordingly.
The Asia Miles iShop works in this way:
You must logon to Asia Miles account and click “Shop Now” from the merchant page to make a purchase.
Upon making a confirmed purchase, you will receive an acknowledgement email from Asia Miles iShop support within 5 days. This will be noted in our "iShop transaction history".
The iShop merchant will verify the transaction. This typically takes up to 120 days, but may take longer depending on the merchant. If a transaction is in the process of being refunded or payment is not successful, the respective merchant will not approve the purchase and the corresponding miles will not be credited.
If the transaction is approved by the merchant, you'll receive an approval email from Asia Miles iShop support. Your iShop status can be viewed in your "iShop transaction history".
Asia Miles will then be credited to the member's account within 30 days. This will also be reflected in your "iShop transaction history".
Here are some best practice guidelines to help make sure you receive your Asia Miles:
Make sure you log in to Asia Miles iShop and click the “Shop now” button for the relevant merchant.
Complete all your online purchases in one session.
If you decide after the check-out stage that you want to purchase something else, close the merchant site window and start the process again from the Asia Miles iShop site.
Don't retrieve previously-saved items from your shopping cart − instead, start from the beginning of the purchase process.
If you're buying insurance, make sure you start from a completely new quote. Don't retrieve a saved one or use a renewal offer if you're already a policy-holder.
Don't click on another banner or website promoting the merchant before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from the Asia Miles iShop can affect the tracking of your purchase.
Don't use promotional discount vouchers other than those displayed on the Asia Miles iShop. Doing so may cause the referral to come from the code issuer rather than from Asia Miles iShop.
Telephoning the merchant to complete or modify your order will likely override the Asia Miles iShop referral – therefore your Asia Miles will not be properly credited.
Some ad-blocking software programmes block the special tracking codes we need to track your purchases, so please disable these programmes during this process.
Unless otherwise stated, purchases made through merchant apps will not earn miles. Please make your purchase from their website via your browser (e.g. Chrome, Safari, Firefox, Internet Explorer) and follow our other T&Cs to be eligible for your reward.
Make sure the merchant site cookies are accepted when you land on the site from Asia Miles iShop.
There are many different ways to earn Asia Miles with our non-airline partners. Please refer to "Ways to earn" under "Earn miles" to learn more about earning miles with individual partners. Also, you can go to "Discover" and then "Hottest offers" to learn more about our offer promotions. Please note though, not all of the services and products purchased from our partners are eligible for miles accrual. Please ensure that the services and products you are using qualify for miles and / or are offered at a rate which is eligible for miles.
Dine at our Partner Restaurants and present your membership QR code in the Asia Miles App or physical membership card when you pay the bill to earn Miles. If the payment is made by charge / credit card, the name on the payment card should match the name on the membership card. Partner restaurants outside Hong Kong and Taiwan will also provide an Asia Miles dining receipt (or electronically printed restaurant receipt with pre-printed membership number and member name).
The Miles will normally be credited to your account within 7 days when you dine at our Partner restaurants in Hong Kong and Taiwan, and within 6 to 8 weeks for other Partner Restaurants worldwide. Check out the “Dining & Banquets” section under "Earn Miles" on the menu for more details.
Unfortunately no. Miles from credit / charge card partners can take 4 to 6 weeks to process. We are unable to accelerate the process as we are unable to access our partners’ systems. You can also check with relevant Finance & Insurance partners for details.
To claim missing non-airline Miles, simply log in to your Asia Miles account, go to "Manage your Miles", click "Claim missing Miles", and select "Claim other Miles". Follow the instructions to complete the process. Missing non-airline Miles can be claimed from the following partner categories: Hotels, Cars & Transport, Dining & Banquets, Travel and Retail.
There are a few reasons this could happen. One possibility is not quoting your membership number during your purchase. It is also possible that the service or rate you paid was not eligible for accruing Asia Miles. Please refer to the "Earn miles" section and related terms and conditions under individual partners for details on eligibility.
For missing non-airline Miles requests, original receipts may be required. All documents submitted will be retained for record-keeping purposes, so we suggest that you keep copies for your own reference.
Sorry, open-dated award tickets are not permissable. You can only redeem tickets for award travel with a confirmed reservation.
Unfortunately not. One of the principal rules pertaining to flight tickets is that they have to be used according to the sequence they were issued (meaning coupon after coupon). Should a ticket not be used in sequence, all flight coupons following the original used coupon will be forfeited and become invalid for further use.
To redeem award tickets on partner airlines that can't be redeemed online, you can submit a Flight Award request form. An Asia Miles member services executive will look into it and get back to you. Alternatively, you can call our Asia Miles service hotline for assistance.
Yes, if you or your nominees have a confirmed booking with any one of the eligible fare classes on Cathay Pacific. For a detailed list of of fare class upgrades, click here.
You can check the status of bookings for your Cathay Pacific flights at any time. Just visit www.cathaypacific.com, log in with your Asia Miles account, and click “Manage booking”. After that, you can select your booking to review the latest status.
Once your flight has been confirmed, you will receive an email from Cathay Pacific notifying you that you have successfully redeemed your ticket. You can then have your award ticket issued by clicking the "Manage this booking" button and selecting "Issue award ticket" from Cathay Pacific's website.
For other airlines, you will also receive an email if your redemption has been successful. But to check the status of your booking, you may need to contact your selected airline or contact our service hotline for further assistance.
Only Cathay Pacific, Air China, Alaska Airlines, British Airways, Finnair, Iberia, Japan Airlines, LATAM, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian Airlines S7 Airlines and SriLankan Airlines offer instant redemptions online. You can follow the steps below:
Log in to your account.
Go to “Redeem awards” > "Flight Awards".
Click "Redeem now" button.
Follow the on-screen instructions to make your booking.
For other airlines, you will need to submit a "Flight Award request form" by clicking the "Request flight" button under "Travel with greater flexibility". Our Member services executive will contact you shortly after you’ve made your request.
If you have purchased eligible Cathay Pacific tickets for you or your Redemption Group Nominees, you can follow the steps below:
Log in to your account.
Go to “Your Flights”.
Find your eligible booking for Upgrade Awards.
Click "Upgrade" button.
Follow the on-screen instructions to make your booking.
Alternatively, you can also follow the information under "Upgrade Awards" in the "Flight Award request" section.
To find out more about companion tickets, follow the information under "Companion Ticket Awards" in the "Flight Award request" section.
Yes, a completely unused ticket can be cancelled for a service fee of USD120 or 12,000 Asia Miles providing this is done prior to the ticket expiry date. The balance of Asia Miles used to claim the award(s) will then be credited to your membership account. Airport taxes and fuel surcharges would be refunded to the original credit card used within 4 to 6 weeks at the prevailing current rate of exchange.
Alternatively, since Flight Awards are usually valid for one year from the date of issue. You can change your travel dates for a fee of USD25 or 1,000 Asia Miles (online form) or USD40 or 4,000 Asia Miles (other channels) by contacting us prior to your original departure date. Changes are subject to award seat availability.
Blackout dates do not apply when flying Cathay Pacific, but award seats are assigned on a first-come, first-served basis. You can click here to check for flight availability online. Blackout dates apply for certain airline partners, so please check for this at the time of reservation.
Whether or not your infant will occupy a seat, you will need to contact us to make his / her award reservation. The amount of Asia Miles required for an infant passenger occupying a seat is the same as for an adult.
Unless otherwise stated, Flight Awards are valid for one year from the date of issue. However, the tickets must be issued before the miles expire.
For flights on Cathay Pacific, Advance Seat Reservation is a benefit currently offered to Silver, Gold and Diamond members of The Marco Polo Club. Green members and Asia Miles members can also enjoy the benefits when redeeming in eligible cabin class and award types*.
You can reserve your seats during online redemption booking, or go to Manage booking for more details.
*Eligible cabin class and award types are: First Class, Business Class and Premium Economy Class under Standard Award.
Airport Upgrade Awards are only applicable for Cathay Pacific flights.
You can request an Airport Upgrade Award at check-in with your eligible ticket on the flight departure day, subject to award seat availability at the time of request.
Instant Upgrade Awards are available on all Cathay Pacific flights departing from worldwide destinations.
You can claim Extra Baggage Awards when travelling with Cathay Pacific. Please click here to learn more. You can redeem a maximum of 100kg or two pieces of baggage per redemption, per flight sector.
Please submit your request at least 10 days prior to your flight departure if you are making your request via our service hotline. Alternatively, you can claim Extra Baggage Awards instantly at check-in.
Yes, the same amount of Asia Miles are required for every passenger occupying an award seat.
As long as your redemption tickets are issued by us and consist at least one Cathay Pacific operated flight and commences between 7 December 2020 and 31 December 2021, you will be covered by free COVID-19 insurance. For more details, please refer to the dedicated page on Cathay Pacific website.
*Terms and conditions apply
Cathay Pacific flights (except for flight itineraries involving more than 2 stopovers, open-jaw tickets and Companion Awards, which must be rebooked via other channels) can be rescheduled online. To change the date of your flights, follow the steps below:
Log in to your account.
Go to “Your Flights”.
Click "Change flights" button.
Follow the instructions to rebook your award ticket to your preferred flight / travel date online.
Please note that eligibility to change flight dates is subject to:
Having a ticket with a confirmed flight.
Having no changes regarding the operating airline.
Origin and destination airports remaining the same.
The new travel date being within the ticket validity period.
Submitting your rebooking application before the original flight date.
For flights that can only be rebooked through other channels and for other airlines, please contact our Asia Miles service hotline, email us, or get in touch via our social media channels for further assistance. A service fee of USD25 or 1,000 Asia Miles (online form) or USD40 or 4,000 Asia Miles (other channels), per person, per sector applies.
Yes, a completely unused ticket can be reissued for a service fee of USD100 or 10,000 Asia Miles subject to:
The new ticket having the same expiry date as the original ticket.
No changes regarding the operating airline.
No changes regarding the passenger name.
Payment for airport taxes / fuel surcharges and any difference in miles required must be settled prior to reissuance. (Previous airport taxes and fuel surcharges paid for the original award ticket(s) will be refunded to the original credit card used at the prevailing current rate of exchange, within 4 to 6 weeks.)
For further assistance, please contact our Asia Miles service hotline, email us or get in touch via our social media channels.
Choice and Tailored Awards removal
Choice Award and Tailored Award tickets will still be available for redemption before 30 March 2021.
If your waitlist booking is confirmed before 30 March 2021, you will be issued a redemption ticket.
However, if your waitlist booking is not confirmed before 30 March 2021, the booking will be cancelled automatically.
If your Choice/Tailored Award booking was confirmed before 30 March 2021 and has not yet been issued, you can contact the Asia Miles Service Centre hotline, live chat service or email and request the ticket to be issued. Please be aware that the deadline for ticket issuing may be adjusted and any tickets that haven’t been confirmed will be cancelled on 30 March 2021.
Yes, you can still change your confirmed Choice/Tailored Award tickets by contacting the Asia Miles Service Centre via the hotline, live chat service or email. Click HERE for more details on the eligibility to change flight dates and destinations.
Waitlist function removal
Yes, it will be removed for all membership tiers from 22 October 2021. However, current waitlist bookings are still valid and will be confirmed if redemption seats become available.
The waitlist function will be removed from Standard Award only. Waitlists are still available for Upgrade Award and Companion Award.
The waitlist function will not be available from 22 October 2021, so we will not be able to arrange further waitlist bookings for Standard Awards for you. As an alternative, you could use Miles Plus Cash to book your flights and get instant seat confirmation on the Cathay Pacific website.
You can book your tickets with Miles Plus Cash on the Cathay Pacific website. This gives you instant booking confirmation, and more freedom and flexibility when you are looking for your ideal flights.
For all involuntary booking changes, including flight disruptions and cancellations, members can call our service hotline for booking assistance. After the waitlist function is removed on 22 October 2021, we recommend booking your preferred flights with Miles Plus Cash on the Cathay Pacific website if the redemption seats are full.
Our awards are provided by various partners, who might have different timelines and delivery methods.
For Awards ordered prior to 14 November 2019：You may find your order record in your Asia Miles Account History / Transaction History.
For Awards ordered on or after 14 November 2019：You can view the delivery status, obtain product/delivery partner contact details under the Order Details page.
Step 1: Log in to your Asia Miles account
Step 2: Go to Lifestyle Awards section
Step 3: Click on Order Details page and locate your order/product and click “Resend Voucher”. The e-Voucher will be re-sent to the email address provided during the check-out process.
Don't worry, please get in touch with us via service hotline or online enquiry to help reissue your redemption letter. A service fee of USD50 or 5,000 Asia Miles applies for each reissued letter.
Yes, you can redeem a Lifestyle Award for anyone and share the joy!
· On the Check Out page
· Under the section “Who are you delivering to?”
· Select “Other” and let us know your recipient’s details.
As you first enter the Lifestyle Awards website, you will be prompted to select the “Delivery Country/Region”. All items shown on the website will be available for delivery to the chosen country/region.
All Lifestyle Awards are non-refundable and cannot be exchanged once they have been redeemed. For full details, please check our terms and conditions.
Unfortunately not. Lifestyle Awards are non-refundable, non-exchangeable, and non-extendable once redeemed.
Please go to "Your Orders" page and check the latest redemption status.
You may also wish to close all browsers and try again if no redemption is recorded.
If you encounter the same issue, let us know the browser and device you are using, as well as the date and time the error occurred, with a screenshot of the error for further investigation. Please get in touch with us via service hotline or online enquiry and we’ll get back to you as soon as possible.
Visit https://travel.asiamiles.com and search for the product, then click “Book” and follow the instructions.
All new bookings must be made online. The service centre cannot handle new bookings at this time.
Yes, please refer to the below table for award changes:
Type of service
Cancellation of Asia Miles Travel Services hotel, car rental or experience awards (Refundable Booking)
Applicable to partially and fully cancelled bookings
Asia Miles Travel Services hotel awards changes
Check-in/check-out date, room type, hotel, number of hotel rooms, passenger details (Refundable Booking only)
Applicable per each hotel award booking
Asia Miles Travel Services car rental awards changes
Pick-up/drop-off date, time, location, car type, passenger details
Applicable per each car rental award booking
Asia Miles Travel Services experience awards changes
Changes where applicable to an experience date, time, and passenger details (Refundable Booking only).
Applicable per each experience award booking
Online amendment is not available.
*Other channels include Asia Miles Travel Services Service Hotlines, Asia Miles service desks at Hong Kong International Airport and any non-online channels.
Changes are not permitted within 48 hours of arrival/pick-up/event occurrence (local time).
Additional penalties may also be applicable subject to the booking conditions and as stated on the confirmation email.
Asia Miles Travel Services prepays and confirms all bookings with its partners on behalf of members; therefore, all no-shows are non-refundable.
A cancellation policy is a set of conditions that applies to members who cancel their bookings. Each partner has its own cancellation policy, and it is important to read this carefully before booking.
The mileage required includes the cost of the product, as well as any applicable taxes and fees.
Asia Miles Travel Services hotel, car rental or experience awards may be redeemed online up to 2 days prior to check-in date, subject to product and service availability.
The website will always show the most up-to-date inventory. If a particular product is not listed, the best thing to do is keep checking the website periodically.
No, an Asia Miles Travel Services hotel, car rental or experience award cannot be booked using points or mileage from another programme. All payments must be made in Asia Miles.
You will receive confirmation via the email address you provided when making the booking. If an email confirmation is not received within 24 hours, please contact Member Services by email, phone or fax.
For hotel and experience bookings, please advise us by e-mail, phone or fax. Requests are then forwarded to the partner. However, special requests are subject to availability and are not guaranteed.
For car bookings, if you want to make a special request, such as adding optional equipment (such as ski racks, child seats, etc.), please contact the vehicle rental company directly:
Hertz Reservation Office, Hong Kong
Phone: +852 25252838
Yes, you can redeem a hotel, car rental or experience award for anyone in your redemption group.
Children travelling alone must meet the minimum age requirement in order to enjoy the redemption. The minimum age required for a hotel and experience award is 18. The minimum age required for renting a car alone is 25. A national driving licence and International Driving Permit (if applicable) are also required.
You will be asked to input your hotel stay details on the traveller details page at booking. Once the booking is confirmed, you can contact the local tour/ activity operator for any last minute changes. Note that you may be required to contact the local tour/ activity operator in advance to confirm the service, please refer to the important information stated on the experience voucher.
Cathay Pacific flights
When you book a flight on the Cathay Pacific website, you can use Miles Plus Cash to pay for all or part of your fare, including partner airlines. You can also use Miles Plus Cash to pay for HK Express flights and our Lifestyle Awards.
When you choose Miles Plus Cash to book flights on Cathay Pacific website, you can:
Pay less on the portion of cash
Have more avenues to use Asia Miles on flights
Enjoy the flexibility of using your miles to pay for all or part of your airfare
Continue to earn miles / Marco Polo Club club points
A minimum of 5,000 miles is required to use Miles Plus Cash to book flights on the Cathay Pacific website.
No, as long as there are sufficient miles in your account, you can choose how you wish to pay when you check out for payment on the Cathay Pacific website, be it with a combination of miles and cash or full miles payment.
Yes you can book tickets for anyone you want using Miles Plus Cash.
Yes, different miles conversion rates may apply, subject to destination, cabin class and seasonality.
You can only use Miles Plus Cash to book flights on the Cathay Pacific website.
If you book a flight with Cathay Pacific or partner airlines on the Cathay Pacific website and settle with Miles Plus Cash, no matter if you pay in full miles or a combination of miles and cash, it will not be treated as a redemption ticket, but classified as a purchased Cathay Pacific ticket. The ticket purchased with the Miles Plus Cash option follows Cathay Pacific Airways’ ticket change policy and terms and conditions. Please click HERE for more details.
Yes you can, as long as the conditions of your selected fare allow for changes to be made to your flight or itinerary. Relevant fees may apply and must be paid in cash.
You can make changes to your flight or itinerary online or via the Cathay Pacific Customer Care team.
Yes you can, as long as the conditions of your selected fare allow for cancellation and refund. Refund charges and used ticket values, if applicable, will be deducted from the amounts paid in cash first. Any outstanding ticket value will then be deducted from the amount paid using miles, using the original conversion rate upon purchase. Refund charges may be applicable according to the fare rules on the ticket.
No, you can only use a mix of miles and cash for booking flights on the Cathay Pacific website.
Yes, you can earn miles on eligible flights.
Yes, the transaction is an eligible activity to keep your miles/account active.
No. The Top-up option is only available for Flight Awards and Travel Awards but not applicable for booking flights on the Cathay Pacific Website by using Miles Plus Cash payment option. Click HERE to find out more.
Redeeming HK Express Flights
Members can now redeem HK Express flights with Asia Miles directly on HK Express website. After choosing your flight and extras, simply select ‘Redeem with Miles’ on the payment page.
The number of Miles required for your flight depends on the fare, which is subject to change on HK Express website. You can refer to asiamiles.com/en/hk-express# for the number of Miles required for selected destinations. Please also note that a minimum of 5,000, a maximum of 100,000 Miles, and an increment of 1,000 Miles can be selected for your redemption.
Yes, you can use Asia Miles to redeem HK Express promo fares as long as a minimum of 5,000 Miles is used.
You can redeem the flight ticket for anyone in your Asia Miles redemption group other than yourself. On HK Express website, you can add the passengers under ‘guest details’ and verify your Asia Miles account on the payment page to make a redemption. Please note that the passenger name must match the member name in the respective Asia Miles account.
Infant (below 2 years old) or children (2-11 years old) can be added as passengers for your flight booking on HK Express website and redeemed using Asia Miles. For infant seating arrangements, please contact HK Express hotline to confirm the booking and visit hkexpress.com/en-hk/plan/our-fares/fare-rules/ for more details.
After selecting your flight on HK Express website, you can add extras including seat options, food and drinks, baggage and U-First during your booking and redeem the total fare with Asia Miles. However, please note that extras cannot be redeemed separately through ‘manage my booking’ after the flight booking is made.
You may have selected a foreign currency or voucher for your booking, which are not eligible for Asia Miles redemption. In this case, please ensure that the default currency is selected and no voucher is applied.
Yes. After choosing your flight and extras, select ‘Redeem with Miles’ on the payment page, verify Asia Miles account, and select the number of Miles you wish to redeem. The remaining cash amount will be displayed, which can be settled with your credit card.
Tax and surcharge can be only settled using your credit card.
The redemption ticket follows the fare conditions of HK Express. The flight can be rebooked 48 hours prior to flight departure with applicable charges. Refund applies to U-Biz fare class (90% of the booking amount exclusive of taxes and fees). Please contact HK Express Guest Relations for related arrangements.
Currently we only offer redemption of HK Express flight tickets using Asia Miles. However, you can use your Asia Miles co-branded credit card to earn Miles from HK Express flight booking and everyday spending.
Please contact HK Express Guest Relations to check the status of your redemption.
The change is from a time-based system to an activity-based system. From 1 January 2020 (HKT), you can keep your Asia Miles active so long as you earn or redeem Miles at least once every 18 months*. (Remarks: *For all new Miles earned from 1 January 2020, the Miles expiry date is automatically extended by 18 months from your last Miles crediting or debiting date. All Miles credited on or before 31 December 2019 will continue to follow the former Miles expiry arrangement.)
That means your newly earned Miles will no longer expire three years after being credited to your account.
Under the new activity-based system, the Miles expiry date is automatically extended by 18 months from your last crediting or debiting date, but not the activity or transaction date.
Asia Miles that are earned on or before 31 December 2019 have fallen under the time-based system and they are valid for three years from the month the Miles are credited.
The new rule, which came into effect on 1 January 2020, is based on an activity-based system. That means so long as you earn or redeem your Miles at least once every 18 months, the newly earned Miles will remain active*. (Remarks: *For all new Miles earned from 1 January 2020, the Miles expiry date is automatically extended by 18 months from your last Miles crediting or debiting date. All Miles credited on or before 31 December 2019 will continue to follow the former Miles expiry arrangement.)
We’ve been listening to our members’ feedback on what they value most. We know that every Mile counts and we recognise our members’ needs. That’s why we have been enhancing our programme to provide our members a Life Rewarded journey.
The latest arrangement is to provide you with a more rewarding Miles journey with us. When your Miles last longer, you will have more control of the Miles and enjoy the best choices however, whenever and wherever you use the Miles.
Activity or transaction date is the date when you conduct the activity or transaction, such as any spending you do with your credit card or when you redeem Miles for a Lifestyle Award.
Crediting or debiting date is the date when Miles are added into or deducted from your account. Hence, the two dates (activity date vs crediting date) could be different.
The change is only on the Miles expiry rule.
Earning and redemption mechanisms remain unchanged.
Flight Awards availability will not be affected.
How to keep an account active
You can keep your Miles active by earning or redeeming them at least once every 18 months*. (Remarks: *For all new Miles earned from 1 January 2020, the Miles expiry date is automatically extended by 18 months from your last Miles crediting or debiting date. All Miles credited on or before 31 December 2019 will continue to follow the former Miles expiry arrangement.)
There are so many ways to earn and use your Miles as you can choose from our over 800-strong network of travel and lifestyle partners. Examples:
• Earning Miles
• Redeeming Miles
• Miles expiration
• Miles top-up
• Wait list redemption application
• Points exchange
• Member transfer
• Miles renewal
• Bonus Miles
• Gift Miles*
*Only the transaction for the one who receive Gift Miles is eligible.
There isn’t a minimum amount of Miles required. So long as you earn or redeem your Miles at least once every 18 months*, your Miles will remain active. (Remarks: *For all new Miles earned from 1 January 2020, the Miles expiry date is automatically extended by 18 months from your last Miles crediting or debiting date. All Miles credited on or before 31 December 2019 will continue to follow the former Miles expiry arrangement.)
Under the new expiry rule, starting from 1 January 2020, you will be able to keep your Asia Miles account active so long as you earn or use your Miles once every 18 months*. (Remarks: *For all new Miles earned from 1 January 2020, the Miles expiry date is automatically extended by 18 months from your last Miles crediting or debiting date. All Miles credited on or before 31 December 2019 will continue to follow the former Miles expiry arrangement.)
We encourage you to make any transaction through earning or redeeming at your earliest convenience in order to reactivate your account. If not, your Miles will be expired.
Miles renewal is still applicable after 1 January 2020. You can renew all Miles (with service fee applies) from the time-based system. Upon renewal, the Miles will fall into the new activity-based system.
However, please note that Miles renewal is not applicable for the new activity-based system.
Miles calculation and mechanism
All Miles credited on or before 31 December 2019 will fall into the time-based system.
Miles earned on or after 1 January 2020 will fall into the new activity-based system.
Miles under the time-based system and new activity-based system will be clearly shown in your Asia Miles account and your monthly statement.
Miles cannot be reallocated from the time-based system to the activity-based system nor the other way around.
We hope to enhance members’ experience while minimising any disruption brought by the new arrangement and there will be a transitional arrangement.
There are two ways to keep track of your Miles expiry status.
One is via the monthly statement which is sent to your registered email every month.
Another way to keep track is to log into your account via asiamiles.com or Asia Miles’ mobile app.
Once you log into your account, you’ll find the Miles placed under two systems – the time-based system and the new activity-based system.
For Miles under the time-based system, an expiration date will be shown so you can keep track of the Miles’ due date.
For Miles placed under the new activity-based system, you will only find the last Miles crediting or debiting date. You can keep track of the expiration date of the Miles in the activity-based system by adding 18 months to the last crediting or debiting date.
From 1 January 2020 onwards, Miles will be deducted on a first-in-first-out basis. In other words, Miles in the time-based system will be used up first.
When all Miles in the time-based system are used up, the Miles in the new activity-based system will be deducted.
It depends on the Miles balance in the time-based system.
The Miles in the new activity-based system will only be deducted when all Miles in the former time-based system are used up.
Refunded Miles will be credited to where they are redeemed from.
Starting from 8 July 2021, your existing Standard Chartered Asia Miles Mastercard was automatically renamed to Standard Chartered Cathay Mastercard®, and the Rewards Scheme was enhanced.
The Welcome Offer only applies to New Cardholders who do not currently hold and have not cancelled any principal card of Standard Chartered Credit Card or MANHATTAN Credit Card issued by Standard Chartered Bank (Hong Kong) Limited in the past 6 months from the date of approval of their current application for a principal card of the Standard Chartered Credit Cards (“New Cardholders”). Please refer to the Standard Chartered website/hotline for details.
The new Standard Chartered Cathay Mastercard comes with an exciting bundle of Asia Miles rewards and travel perks. For details, please visit our website.
Yes. You can earn Asia Miles directly from credit card spending. Asia Miles will be automatically credited to the principal cardholders’ Asia Miles account on a monthly basis. Please click here for the details of Standard Chartered Cathay Mastercard Rewards Scheme Terms and Conditions.
The card benefits are available to both principal and supplementary cardholders. However, the Welcome Offer, Marco Polo Club complimentary membership and Cathay travel privileges only apply to the principal cardholder.
Cardholders can earn 20 club points for every eligible HKD100,000 spent, and up to 100 club points per calendar year, starting on 1 January and ending on 31 December. Eligible spending from both principal and supplementary cards will contribute to the principal cardholder's account. Club points will be credited to the principal cardholder’s Marco Polo Club account by 31 March of the following year.
The complimentary Marco Polo Club Silver/Gold membership is a limited-time offer. It will be offered to eligible members who have successfully applied and received approval for the Standard Chartered Cathay Mastercard – Priority Banking or the Standard Chartered Cathay Mastercard – Priority Private between 8 July 2021 and 30 September 2021, subject to availability at the time of card approval.
Principal cardholders can enjoy a suite of Cathay travel privileges, including priority check-in, priority boarding and 4 or 10 Cathay Pacific Business class lounge passes per card membership year. These travel privileges will be available once the Marco Polo Club membership offer has expired.
Standard Chartered Cathay Mastercard – Priority Banking
If the principal cardholder is a Silver member or higher, they can renew their Silver tier or gift the Silver membership to a redemption group member.
Standard Chartered Cathay Mastercard – Priority Private
If the principal cardholder is a Gold member or higher, they can renew their Gold tier or gift the Gold membership to a redemption group member.
The complimentary Marco Polo Club Silver/Gold membership will be offered from 8 July 2021 to 30 September 2021, subject to availability at the time of card approval.