1. To earn Mileage Credits, Members must quote their membership number at time of reservation and provide their membership number/card at check-in, when paying the bill or upon delivery of Partner products or services (as applicable). Some Partners may advise of different earning/crediting procedures, which should then be followed by Members.
  2. Only certain transactions with Partners are eligible to earn Mileage Credits. These are outlined in the Asia Miles website at www.asiamiles.com, updated from time to time, and may be specifically published by AML and/or Partners.
  3. For promotions restricted to a particular market, residency is determined by the Member's preferred mailing address as registered with Asia Miles.
  4. Mileage Credits will only be officially recorded upon the acceptance of an Asia Miles membership application and approval of membership status.
  5. Mileage Credits are not transferable to other airline programmes, and AML does not accept the conversion of reward points from other airlines to Mileage Credits.
  6. Mileage Credits are not transferable to other non-airline Partner programmes, except in cases specified in the programme information, such as MoneyBack. 
  7. The reward points of credit and charge card Partners, certain Hotel Partners, Telecoms Partners and Petrol Station Partners can be converted to Asia Miles. Details of these Partners and the relevant conversion details can be obtained at www.asiamiles.com.
  8. In order to be eligible for Mileage Credits, Members must make sure that the name used in a transaction, especially when printed on airline tickets, exactly matches the name as registered with Asia Miles.
  9. The processing time of Mileage Credits varies depending on the partners as well as the type of transactions. Below is a guide for the typical processing time by major partner/transaction category. In some circumstances Mileage Credits processing time may take longer depending on the partner/transaction.
    • Airline partners – within 7 days
    • Dining (Dine-in restaurants in Hong Kong only) – within 7 days
    • Non-airline partners (including other dining partners), conversion from other programs, campaigns & bonus miles, manage miles activities - within 8 weeks
    • Certain type of transactions, due to refund policy, cooling-off period or other conditions imposed by the partner, may take longer. These transactions include, but not restricted to, the following:
      • Banking e.g time deposit, mortgage, welcome bonus: within 6 months
      • Shop.asiamiles.com: within 150 days subject to partner’s approval lead time
      • Certain insurance products: within 3 months
      • Claim missing miles: within 6 months depending on partners’ response time
    For further details please refer to the timeframe specified within the terms & conditions of the respective partner, or contact the partner directly
  10. Mileage Credits are valid for redeeming Awards as soon as they are credited to a Member's account.
  11. Time-based system – for all miles credited up to and including 31 Dec 2019
    Mileage credits are valid for three years from the members’ next anniversary month, unless otherwise required by local law

    Activity-based system – from 1 Jan 2020 onwards
    Miles credited into a member’s account on or after 1 Jan 2020 do not expire when a member performs at least one eligible transaction every 18 months. The expiry date of miles balance under the activity-based system will be automatically extended by 18 months based on the latest miles credit/debit date.

    An eligible transaction includes:
    • Earning miles
    • Redeeming miles
    • Miles top-up
    • Points exchange
    • Member transfer
    • Miles renewal
    • Bonus miles
    • Gift miles*

    Miles reversal transactions such as redeem & cancel are ineligible transactions which would not trigger expiry date extension.
    Miles earned under the time-based system can be renewed to the new activity-based system subject to the payment of a service fee. For further details on Mileage Credit renewal, please refer to www.asiamiles.com. Miles earned under the new activity-based system cannot be renewed.

    *Only the transaction for who receive Gift Miles is eligible.
  12. If AML incorrectly denies a Member Mileage Credits, then AML's only liability will be to provide the Member with the correct number of Mileage Credits.
  13. AML reserves the right to adjust or cancel any Mileage Credits credited to a Member’s account incorrectly, or not in accordance with, or in breach of, these terms and conditions or the terms and conditions of Partners, at any time, with or without notice to a Member.