Members may redeem Mileage Credits for certain lifestyle awards including, but not limited to, products, accessories, hotel stays and car rentals as offered at www.asiamiles.com. All Mileage Credits required for lifestyle award redemption must be earned by the same Member under the same account; the pooling of Mileage Credits from a number of different Members’ accounts is not permitted.
Redemption requests must be made by a Member. Redemption requests from parties other than the Member, including Nominees, will not be processed.
Lifestyle awards are subject to availability and the terms and conditions of the respective Partners and AML.
Lifestyle awards may carry different validity periods, subject to individual partner offers. The validity periods are based on Hong Kong time.
Some Partners may impose blackout periods for when lifestyle awards may be used.
Members are responsible for, and are required to pay all customs charges, postal clearance fees, import duties and taxes (including all associated handling and administrative fees charged by local customs or delivery service providers) where applicable at the destination. All fees are subject to change without prior notice. AML shall be deemed to have discharged its delivery obligations once the redeemed lifestyle award has been sent to the delivery service provider for dispatch.
The appropriate Mileage Credits will be deducted from a Member's account on receipt of an Award request form and thereafter will not be returned under any circumstances.
A Top-Up option is available for lifestyle award redemption and is subject to the Terms and Conditions set out below in the section titled "Asia Miles Top-Up".
The + Cash option is available for lifestyle award redemptions and is subject to the Terms and Conditions set out below in the section titled " + Cash".
The promo code may be available for use with lifestyle award products during the promotion period and is subject to the Terms and Conditions set out in the specific promotion.
If certain redemption details need to be confirmed with AML or respective Partners this should be done by the specified deadline, otherwise the Award will become invalid.
Where required, Members must first contact respective Partners to reserve lifestyle awards, prior to making the Award request. "No-show" and cancellation policies may apply.
Lifestyle awards cannot be exchanged for other Awards or cash.
Mileage Credits cannot be earned with lifestyle awards.
Lifestyle awards become invalid if not used within the validity period.
All lifestyle awards are manufactured or provided on behalf of Partners and other third parties. AML is neither the supplier nor manufacturer of any lifestyle award(s) and excludes all liability in respect of (i) the quality, merchantability or fitness for purpose of any product-related lifestyle award; (ii) the quality of any service-related lifestyle award. In particular, AML does not warrant that any service-related Award will be provided with reasonable care and skill.
AML is not responsible or liable in any way for any warranty provided with a redeemed lifestyle award. Members are advised to contact Partners or suppliers directly should there be any query or dispute concerning the product warranty and maintenance.
In the case of any dispute relating to lifestyle awards, without prejudice to clauses 14 and 15 above and those under the section titled "Exclusion and Limitation of Liability", the sole liability of AML and/or CPA in respect of any defect in or failure of any product- or service-related lifestyle award or for any loss, injury or damage attributable, directly or indirectly, is limited to 12 months from receipt of the Award and to making good the defect or failure by (at AML's discretion) replacing the product, procuring the performance of the service or crediting the Member with redeemed Mileage Credits.