1. General Conditions

    1.1.      The Asia Miles Lifestyle Award redemption platform (lifestyle.asiamiles.com) is provided to Members to enable them to redeem Mileage Credits for certain Lifestyle Awards including, but not limited to, merchandise, concert and event tickets, gift cards, etc. By using the redemption platform, Member indicates their agreement to the below terms and conditions as well as the Terms and Conditions for Asia Miles.
    1.2.      All Mileage Credits required for Lifestyle Award redemption must be in the Member’s account at the time of redemption, and the pooling of Mileage Credits from a number of different Members’ accounts is not permitted.
    1.3.      Redemption requests must be made online by a Member through the redemption platform (lifestyle.asiamiles.com). Redemption requests from parties other than the Member, including Nominees, will not be processed.
    1.4.      This terms and conditions has been translated into Traditional and Simplified Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

  2. Product, Price & Payment

    2.1.      AML shall make all reasonable efforts to ensure the pricing and Lifestyle Award information on the redemption platform is correct. However to the maximum extent permitted by law, AML and CPA does not accept any liability if such information and any other content on the redemption Platform are not complete, correct, accurate or error-free.
    2.2.      All Lifestyle Awards are subject to availability and AML may, at any time and without advance notice, withdraw, limit, modify, cancel or increase the availability of such awards or to adjust the Mileage Credits required for redemption.
    2.3.      Lifestyle Awards are subject to terms and conditions of the respective Partner and AML, which may be subject to change without prior notice. In case of any dispute, the decision of AML and Partner is final.
    2.4.      AML may provide external links (such as product videos) on the redemption platform. These links are beyond the control of AML and CPA and AML and CPA do not make any warranties nor accepts any liability in relation to materials and content contained on external sites.
    2.5.      Alcoholic beverages may only be redeemed by Members 18 years or over and by redeeming alcoholic beverages, you must confirm that you are 18 years old or above.  [The Member / A person aged 18 or above] must be present to take delivery of the alcoholic beverage(s) and identity and age verification must be provided at the time of delivery, otherwise delivery will be withdrawn and attempted at another time to be agreed between AML and the Member. Please note any re-delivery may incur additional postage or handling fees which shall be payable by the Member.
    2.6.      Member warrants that the redemption item(s) are for its own personal use only and not for re-sale purpose.
    2.7.      The Miles Plus Cash payment option is available for certain Lifestyle Awards and is subject to the Terms and Conditions set out in the section titled “Miles Plus Cash”.
    2.8.      Tactical promotions and promo code may be available for use with certain Lifestyle Awards during the promotion period and is subject to the Terms and Conditions set out in the specific promotion.
    2.9.      The Asia Miles Co-branded Credit Card Dining Awards Discount Redemption offer is only applicable to principal cardholders of an Asia Miles Co-branded Credit Card and subject to the Terms and Conditions in the section titled “Asia Miles Co-branded Credit Card Redemption Privileges”.
    2.10.   If certain redemption details need to be confirmed with AML or respective Partners this should be done by the specified deadline, otherwise the Award will become invalid.
    2.11.   Where required, Members must first contact respective Partners to reserve Lifestyle Awards, prior to making the Award request. "No-show" and cancellation policies may apply.
    2.12.   Lifestyle Awards cannot be exchanged for other Awards or cash.
    2.13.   Lifestyle Awards redeemed using Mileage Credits are not eligible to earn Mileage Credits.
    2.14.   Lifestyle Awards may carry different validity periods, subject to individual Partner offers. The validity periods are based on Hong Kong time, unless expressly specific otherwise. Some Partners may impose blackout periods for when Lifestyle Awards may be used.  Lifestyle Awards will become invalid if not used within the validity period.
    2.15.   Members are responsible for and are required to pay all customs charges, postal clearance fees, import duties and taxes (including all associated handling and administrative fees charged by local customs or delivery service providers) where applicable at the destination. All fees are subject to change without prior notice. AML shall be deemed to have discharged its delivery obligations once the redeemed Lifestyle Award has been sent to the delivery service provider for dispatch.
    2.16.   Members are not entitled to a tax invoice, receipt or tax deduction for redeeming Mileage Credit for a Charity Award.

  3. Delivery

    3.1.      Members are responsible for ensuring the correct delivery address is provided in English (and, if applicable, in local language for certain locations) during the check-out process. If an address is provided in both English and local language, Members are responsible for ensuring that the address in both languages are the same. If a wrong address is provided, any re-delivery of the order to the correct address shall be at the Member’s sole expense, and AML, CPA and/or the Partner shall not be liable for any losses in connection with the Member providing the wrong address or from providing different addresses in English and local language.
    3.2.      If a Member orders multiple Lifestyle Awards at the same time, each Lifestyle Award may be delivered separately and on different dates.
    3.3.      In all circumstances, it is Member’s responsibility to contact AML if a Lifestyle Award does not arrive by the estimated delivery date. Members are required to contact AML in writing within sixty (60) days of the date of redemption and AML will investigate the order and offer assistance. After the sixty (60) days have elapsed, Member will no longer be able to place a claim for a lost Lifestyle Award.
    3.4.     AML and CPA shall not be responsible for any loss or damage associated with late-delivery or non-delivery of a Lifestyle Award.

    Lifestyle Awards delivery service details:

    1.        For redemptions that involve physical delivery service:
                1.        An order confirmation email will be sent to the Member's registered email address.
                2.        The relevant Partner will make delivery arrangements directly with the Member or the recipient, as applicable.
                3.        Member must ensure that the recipient is present at the agreed delivery date and time with the delivery partner. Please note any re-delivery may incur additional postage or handling fees which shall be payable by the Member.
                4.        Normal delivery lead-time is around two to four (2-4) weeks (unless expressly specified otherwise). However, the  actual delivery time taken will depend on the postal service and delivery location.  Redemption requests must be made by a Member. Redemption requests from parties other than the Member, including Nominees, will not be processed.

    2.         For redemptions delivered via e-mail (Asia Miles’ e-voucher):
                1.        An order confirmation email will be sent to the Member's registered email address.
                2.        Member will receive an e-voucher which will contain a QR code, bar code, URL hyperlink, passcode or such other code and an Award reference number.
                3.        For certain Awards, the Member or the recipient is required to show the e-voucher to the Partner when collecting the  Award and the information on the e-voucher will be processed by the Partner for verification purposes. The Member’s membership card (either a physical or mobile membership card) must be presented to the Partner at the time of  collection. If the recipient is not the Member, the recipient must show a photocopy of the Member's membership card, together with the e-voucher at the time of collection.
                4.        For other forms of Awards, the Member or recipient is required to visit a dedicated URL hyperlink or the Partner’s website and follow the instruction on the e-voucher to complete the redemption process. For Charity Awards, the  e-voucher serves as an acknowledgement of your redemption.
                5.        Normal delivery of the e-voucher and/or the Award activation lead-time may take up to five (5) working days.

    3.         For redemptions delivered via e-mail (Partner’s e-mail, e-gift card, etc.):
                1.        An order confirmation email will be sent to the Member's registered email address.
                2.        Member will receive an e-mail from the Partner which will contain QR code, bar code, URL hyperlink, passcode or such other code.
                3.        For certain Awards, the Member or the recipient is required to show the e-voucher to the Partner when collecting the Award and the information on the e-voucher will be processed by the Partner for verification purposes. The Member’s membership card (either a physical or mobile membership card) must be presented to the Partner at the time of collection. If the recipient is not the Member, the recipient must show a photocopy of the Member's membership card, together with the e-voucher at the time of collection.
               4.        For other forms of Award, the Member or the recipient is required to visit a dedicated URL hyperlink / Partner’s website and follow the instruction on the e-voucher to complete the redemption process.
               5.        Normal delivery of the email and/or the Award activation lead-time may take up to five (5) working days. 

    4.        For redemptions that involve physical redemption letter:
               1.        An order confirmation email will be sent to the Member's registered email address.
               2.        The physical redemption letter will be mailed out to Member’s designated address within the delivery period specified in (5) below.
               3.        If the redemption letter is lost or damaged, Members may request to reprint the redemption letter for a service fee of USD50 or 5,000 Mileage Credits.
               4.       The original copy of the redemption letter and Asia Miles membership card (either a physical or mobile membership card) must be presented to the Partner at the time of collection or use of a Lifestyle Award. If the recipient is not the Member, the recipient must provide the original redemption letter and a photocopy of the Member's membership card to the Partner at the time of redemption, unless otherwise specified in the redemption letter.
               5.        Normal mailing lead-time of redemption letters with mailing addresses in Hong Kong is approximately ten (10)  working days, and up to three (3) weeks for mailing addresses outside of Hong Kong. However, the actual delivery time taken will depend on the postal service and delivery location.

  4. Returns & Cancellation

    4.1.      Once the Lifestyle Award redemption has been placed, the redemption will be considered final and cannot be amended or cancelled by the Member and, subject to clause 4.4 below, the deduction of Mileage Credits from the Member’s account will be non-reversible and non-refundable.
    4.2.      Unless Member notifies AML/Partner in writing within thirty (30) days from receipt of the Lifestyle Award, the Lifestyle Award shall be deemed to have been accepted by the Member as being in good condition.
    4.3.      Upon receipt of the Lifestyle Award, if the Lifestyle Award is faulty or different in specifications from Member’s original order, Member should contact Partner or AML Member Services in writing within thirty (30) days from receipt of the Lifestyle Award and if the Lifestyle Award is faulty or different in specifications from Member’s original order, AML or Partner will, at its discretion, arrange for repair, replacement or refund.
    4.4.      If AML cancels an order, the Member will be informed and be offered a refund for that order. AML may offer Member a substitute Lifestyle Award of equal value instead of offering a refund of Mileage Credit. Member may decline the replacement Lifestyle Award.
  5. Warranty & Limitation of Liability

    5.1.      All Lifestyle Awards are manufactured or provided on behalf of Partners and other third parties. AML and CPA are neither the supplier nor manufacturer of any Lifestyle Award(s) and excludes all liability in respect of (i) the quality, merchantability or fitness for purpose of any product-related Lifestyle Award; (ii) the quality of any service-related Lifestyle Award. In particular, AML and CPA does not warrant that any service-related Award will be provided with reasonable care and skill.
    5.2.      AML and CPA are not responsible or liable in any way for any warranty provided with a redeemed Lifestyle Award. Members are advised to contact Partners or suppliers directly should there be any query or dispute concerning the product warranty and maintenance. Prior to redemption, Member should take note of product warranty (if available), warranty period and warranty available region/country. Members are responsible for the shipping cost of Award to the Partner/manufacturer location for service.
    5.3.      In the case of any dispute relating to Lifestyle Awards and provided the Member notified AML of such dispute within thirty (30) days of receipt of the Award, without prejudice to  the section titled "Exclusion and Limitation of Liability", the sole liability of AML and/or CPA in respect of any defect in or failure of any product- or service-related Lifestyle Award or for any loss, injury or damage attributable, directly or indirectly, is limited to making good the defect or failure by (at AML's discretion) replacing the product, procuring the performance of the service or crediting the Member with redeemed Mileage Credits.
  6. Regulated Electrical Equipment Disposal (REE) (applicable for selected products for delivery in Hong Kong only)

    6.1 Applicable conditions
    • Members who purchase regulated electrical appliances, including air conditioners, washing machines and refrigerators, as specified in the Hong Kong Producer Eco-Responsibility Ordinance, can request free removal service for the same type and quantity of used electrical appliances (only applicable to the same type of regulated electrical appliances as stated in Note 1 below).
    6.2 Location
    • Any premises in Hong Kong.
    6.3 When to make a request
    • At the time of redemption, Member may accept or reject the free statutory removal service.
    • If Member changes his or her mind, Member may decline or request the free statutory removal service by contacting the Product/Delivery Partner (contact details can be found under Member’s Lifestyle Award Order Details page) within 3 days of redemption.
    6.4 Timing of the removal service
    • Under normal circumstances, 3 working days are required for arranging the removal service. The old items at member’s designated locations will be removed on the date specified by the member. No removal service is available on Sundays and public holidays.
    6.5 Remarks
    • The removal service may be different from the delivery and installation service. The old items pending removal can be removed in advance or placed temporarily at the premises for collection later as appropriate. Members can confirm details with Product/Delivery Partner.
    • The old items will not be returned once collected.
    • The old items must stand-alone and be freed from other connections or obstacles.
    • If the old items have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.), our staff have the right not to remove such items, and there will be no additional free removal service for the Member.
    • Member shall give no less than 2 working days' notice in respect of any request for change of delivery time, date and/or place.
    • In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled.
    • AML/CPA/Partner/Delivery Partner shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors.
    • In case of any disputes, the decision of AML shall be final.

    Note1:
    Air conditioners Including single package type and split type air conditioners, air-cooled or air heated (or both), with a rated cooling capacity not exceeding 7.5 kilowatts (3HP)
    Washing machines With a rated washing capacity not exceeding 10 kg
    Refrigerators With a total storage volume not exceeding 500 liters
    Televisions The size of its display screen not exceeding 100 inches (measured diagonally)
    Computers Generally including personal computer, desktop computer, tablet computer, laptop computer and notebook computer
    Printers Not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanner is nevertheless regarded as a printer
    Scanners Not exceeding 30 kg
    Monitors Not having the function of storing electronic data or computing, the size of the display screen is not smaller than 5.5 inches (measured diagonally) but not exceeding 100 inches (measured diagonally).

    Note2: The product set out in Note 1 above are under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposed a recycling levy on the product as follow:
    Air conditioner $125 per item
    Washing machine $125 per item
    Refrigerator $165 per item
    Television $165 per item
    Computer $15 per item
    Printer $15 per item
    Scanner $15 per item
    Monitor $45 per item