1. Requests for missing Mileage Credits will be entertained only if the membership number was properly quoted at the time of reservation or online transaction and the membership card was presented at flight/hotel check-in, or when paying for other partner services.
  2. Members can claim missing Mileage Credits for air activities at www.asiamiles.com.
  3. Alternatively, Members can also complete the missing mileage request form and send it to AML together with supporting documents as outlined in the Asia Miles website at www.asiamiles.com and the missing mileage request form.
  4. For Asia Miles iShop, Members can claim the miles online. Please make sure you read the purchase conditions of the merchant and the Asia Miles iShop terms and conditions before submitting your claim.
  5. All documents submitted will be retained for record purposes. Members are required to keep copies for their own reference. Illegible copies will prolong or may prevent the processing of an application.
  6. For missing Mileage Credits from partners in the categories Finance & Insurance, Telecoms, Travel & Leisure, Cars & Transport (including Car Rental), Retail, Dining & Banquets (for banquet partners only) and Professional Services, Members should resolve any issues directly with the partner concerned.
  7. Missing Mileage Credits request will only be accepted for processing within six months of the transaction date. Missing Mileage Credits may take up to 60 days after receipt to be credited to the Members’ accounts. For Asia Miles iShop, lead-times for accepting claim requests and missing Mileage Credits may vary depending on the merchant or transaction status. Please refer to the important notes on the online form.
  8. Requests for missing Mileage Credits cannot be entertained for travel completed more than 1 month prior to the date of the enrolment into the Asia Miles programme.