1. Members can book their desired Flight Award online or through the Asia Miles Service Hotline.
  2. For online requests, Members have the option to book through one of the following channels:
    1. Asia Miles Travel Services Limited (Hong Kong Travel Licence No.353953) online booking service (powered by the Cathay Pacific Online Booking service).
      1. Flight Award redemptions are arranged and provided by Asia Miles Travel Services Limited. To view the full terms & conditions of Asia Miles Travel Services Limited, click here.
    2. Cathay Pacific Online Booking service.
    3. Cathay Dragon Online Booking service.
  3. Members or authorised parties making redemption requests through the Asia Miles Service Hotline will be required to answer a series of security questions for identity verification and authorisation purposes before a redemption request can be processed. Redemption requests will only be processed where members or authorised parties are able to answer these questions.
  4. Unauthorised travel agencies cannot issue award tickets for Flight Award.
  5. The appropriate number of Mileage Credits will be deducted from a Member's account at the time of ticket issuance.
  6. Members should immediately report any suspected unauthorised Award claims. Asia Miles will decide at its discretion what action, if any, will be taken. Asia Miles Limited may refuse to credit Members with Mileage Credits to compensate for any unauthorised redemption should a Member in anyway contribute to the unauthorised redemption by negligence or otherwise, including the disclosure of a Member's password.
  7. Other conditions apply to the issuance of Companion Ticket and Upgrade Awards.
  8. To redeem Mileage Credits for extra baggage allowance, Members must call the Asia Miles Service Hotline at least 10 days prior to flight departure. Members must quote their booking reference number(s) when claiming their extra baggage allowance vouchers.
  9. Members may also present their membership card at all Cathay Pacific and Cathay Dragon check-in counters worldwide upon departure, aircraft load permitting to redeem instant extra baggage allowance.